lOMoAR cPSD| 22270435

lOMoAR cPSD| 22270435

Sauce & Spoon Project

Task ID
Milestones/Tasks
number

1 Milestone: Receive tablets at North and Downtown restaurants

1.1 Select a tablet vendor
1.2 Create contracts and statements of work for vendor
1.3 Select tablet type that is ideal for tabletop
1.4 Select branding and design package for tablets
1.5 Update menu interface to match Sauce & Spoon branding layout
1.6 Design mockup and upload software on tablets
1.7 Tablets shipping and delivery

2 Milestone: Test tablets at North and Downtown restuarants

2.1 Upgrade POS systems at North and Downtown restaurants
2.2 Integrate POS system with tablets
2.3 Update and integrate tablets with backend computers at main office

2.4 Hire electrician to install tablets on tabletop at two restaurants

2.5 Electrician wires tablets to tabletop at two restaurants

2.6 Test the running of new system at two restaurants
Milestone: Train management and staff at North Location to use
3
new tablet system
3.1 Prepare training materials for using new tablet system
3.2 Pre-training meeting at North Location for management
3.3 Seydou trains and test managers at North Location
3.4 Pre-training meeting at North Location for staff
3.5 Manager trains and test front house staff at North Location
Manager trains and test back of house staff at North Location
3.6 Run a simulation of new system with selected guests at restaurant
Milestone: Implement running of new tablet system at Downtown
4
restaurant
4.1 Prepare training materials for using new tablet system
4.2 Pre-training meeting at Downtown for management
4.3 Seydou trains and test managers at Downtown
 lOMoAR cPSD| 22270435

4.4 Pre-training meeting at Downtown for staff

4.5 Manager trains and test front house staff at Downtown
Manager trains and test back of house staff at Downtown
4.6 Run a simulation of new system with selected guests
5 Milestone: Launch tabletop tablets at North and Downtown
locations
5.1 Message about launch date to key stakeholders
5.2 Update marketing/Social media plan/ Calender
5.3 Launch tabletop tablets at two restaurant locations
6 Miletsone: Determine survey result of using new tablet system
6.1 Produce multiple drafts of marketing materials
6.2 Generate an email list
6.3 Program emails to be sent to correct dates
6.4 Asign a team member to create a survey
6.5 Carry out survey
 lOMoAR cPSD| 22270435

Plan

Start Due
Notes
Date Date

Seydou has informed us Terrific Tablets will offer the tablet service

Terrfic Tablets offers branding packages as a seperate offering.

Seydou will work with the marketing departement to ascertain branding

No upgraded tablets ; getting what's available for launch, but will swap for
uprgaded ones after

Seydou will work with Terrific Tablets to select an electrician ideal for the job
lOMoAR cPSD| 22270435
 lOMoAR cPSD| 22270435

PHA
Duration Task Owner Status
M T W R F M T
In hrs/days
1 day
3 days
1 day
1 day
1 day
5 days

11 days

4 days
4hrs
3hrs

1 day

6 days
1 day

1 day
1 hr
2 hrs
1 hr
2hrs

1 day

1 day
1 hr
2 hrs
 lOMoAR cPSD| 22270435

1 hr
2hrs

1 day

1 day
10 days
1 day

3 days
1 day
1 day
1 day
10 days
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SE ONE PHASE TWO

W R F M T W R F M T W R F M T W R F M T W R F M T W
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PHASE THREE PHASE FOUR

R F M T W R F M T W R F M T W R F M T W R F M T W R
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F
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Task Brainstorm
Task

Milestone: Receive tablets at North and Downtown restaurants

Select a tablet vendor
Create contracts and statements of work for vendor
Select tablet type that is ideal for tabletop
Select branding and design package for tablet
Update menu interface to match Sauce & Spoon branding layout
Design mockup and upload software
Tablets shipping and delivery
Milestone: Test tablets at North and Downtown restuarants
Upgrade POS system
Integrate POS system with tablets
Update and integrate tablets with backend computers at main office
Hire electrician to install tablets on tabletop at two restaurants
Electrician wires tablets to tabletop at two restaurants
Test the running of new system at two restaurants

Milestone: Train management and staff at North Location to use new

tablet system
Prepare training materials for using new tablet system
Pre-training meeting at North Location for management
Seydou trains and test managers at North Location
Pre-training meeting at North Location for staff
Manager trains and test staff at North Location
Run a simulation of new system with selected guests
Milestone: Implement running of new tablet system at Downtown
restaurant
Prepare training materials for using new tablet system
Pre-training meeting at Downtown for management
Seydou trains and test managers at Downtown
Pre-training meeting at Downtown for staff
Manager trains and test staff at Downtown
Run a simulation of new system with selected guests

Miletsone: Carryout survey and determine result of using new tablet

system
Produce multiple drafts of marketing materials
 lOMoAR cPSD| 22270435

Generate an email list

Program emails to be sent to correct dates
Asign a team member to create a survey
Determine survey method to use
Create a process in how to carry out survey

schedule staff meeting with GM

new tablet system
new tablet system
the new tablet system
Test trianed waitstaff in using the new tablet system
run the system with trained waitstaff
 lOMoAR cPSD| 22270435

Notes

Seydou has informed us Terrific Tablets will offer the tablet service

Terrfic Tablets offers branding packages as a seperate offering.

No upgraded tablets ; getting what's available for launch, but will swap for uprgaded ones after

Seydou will work with Terrific Tablets to select an electrician ideal for the job
 lOMoAR cPSD| 22270435

Confidence
Estimated Duration
Optimistic Most Likely Pessimistic Rating Known Dates
(Days)
(H/M/L)

1 H
3 3 4 7 H
1 H
1 H
1 H
5 4 5 7 H
11 10 11 20 M

1 M
4 3 4 7 L
1 M
1 H
6 5 6 10 M
1 M

1
1
1
1
1
1

1
1
1
1
1
1

1
 lOMoAR cPSD| 22270435

1
1
1
1
 lOMoAR cPSD| 22270435

Additional Resources
Title Link Date Added

Step by step guide to tabletop tablets Buzztime Business 25/10/2021

Implementation plan Talech 25/10/2021
Here to Stay eater.com 25/10/2021
Mojo iCuisine ResearchGate 25/10/2021
Best uses of tablets at your restuarant business.com 29/10/2021
Best questions to ask in a restaurant survey restaurant.eatapp.co 29/10/2021
restaurant services posist.com 29/10/2021
 lOMoAR cPSD| 22270435

Notes

An article on the implementation of tabletop interactive system in a restaurant in Taiwan.

Contains an article on the best reasons for using tablets at restaurants
 lOMoAR cPSD| 22270435

Quality and Evaluation

Quality Standards Quality Standards
Category Criteria/Description
Customer satisfaction appetizers and 12 - 15 minutes for entrees

Acheive a one minute or less checkout time

report technical issues each week

98% order accuracy

before customers are seated

lOMoAR cPSD| 22270435
lOMoAR cPSD| 22270435
lOMoAR cPSD| 22270435
lOMoAR cPSD| 22270435
lOMoAR cPSD| 22270435
 lOMoAR cPSD| 22270435

Evaluation Questions Evaluation Indicators

takes to recieve their orders? reduced to 8 minuites
before? to 15 minutes tops
Are customers satisfied with checkout time? less
time than before? checkout
to place orders? with tablets
old system? about using the tablet system
customers about their orders? about their orders
more than asking for a server? orders on return visits
Has food waste reduced? by over 90%
at restaurant? Average wait time is at 10 minuites or less

ontime? 98% of waitstaff use tablets effortlessly

new tablets? the first try

Has revenue increased? shortens by 15%
experience? to recommend the restaurant to a friend
Does new tablets increase user satisfcation? the correct order
new tablet system?
 lOMoAR cPSD| 22270435

Criteria Met?
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lOMoAR cPSD| 22270435
 lOMoAR cPSD| 22270435

Survey Questions
Quality Standards
Criteria/Description Evaluation Questions
entrees takes to recieve their orders?
before?

time time?
checkout time than before?

tablets report technical issues each week tablets to place orders?

over old system?

98% order accuracy customers about their orders?

more than asking for a server?
Has food waste reduced?
before customers are seated tablets at restaurant?
 lOMoAR cPSD| 22270435

Evaluation Indicators
reduced to 8 minuites
reduced to 15 minutes tops

less
for checkout

issues with tablets

about using the tablet system

about their orders

orders on return visits
by over 90%
Average wait time is at 10 minuites or less
 lOMoAR cPSD| 22270435

Survey Question Question Type

How often do you dine with us? Multiple choice
Did you place your order using a tablet? Yes/No
Placing an order using a tablet was? Multiple choice
The table tablet is userfriendly. True/False
your order via a tablet. True/False
Your appertizer after ordering with a tablet arrived in? Multiple choice
you placed your order using a tablet. True/False
your table after placing your order with a tablet? Open-ended
Your checkout time using tablet was satisfactory. Scaled
tablet? Yes/No
tabletop tablet? Open-ended
your order. True/False
5 being extremely satisfied. Scaled
How difficult was your experience with our tabletop tablet? Scaled
How satisfied were you with your order via tabletop tablet? Scaled
You received the correct order you made via tabletop tablet. True/False
made via tabletop tablet? Multiple choice
your table. True/False
seated at a table are reasonable. Scaled
tablet service at Sauce & Spoon? Open-ended
 lOMoAR cPSD| 22270435

Question Answer Options (depends on question type)

Option #1 Option #2 Option #3 Option #4
This is my first time I visit occasionally month I dine with you weekly
Yes No
Easy Needed a bit of practice Had to ask a staff Could not understand it
1 0
1 0
8 minutes or less 9 to 12 minutes 13 to 16 minutes 17 to 20 minutes
1 0
Open ended
I strongly agree I agree disagree I disagree
Yes No
Open ended
1 0
1 2 3 4
Very difficult Difficult Had to ask for help Easy
Very satisfied Somewhat satisfied dissatisfied Somewhat dissatisfied
1 0
I received my exact order correct order dissater
1 0
I strongly agree I agree disagree I disagree
Open ended
 lOMoAR cPSD| 22270435

Option #5

Over 20 minutes

I strongly disagree

5
Too easy
Very dissatisfied

I strongly disagree