Oder Tasks and Milestones

# Task

1 Milestone 1: Conduct research to select the right tablet & vendor

1.1 Research tablet models
1.2 Research Vendors
1.3 Determine network and hard requirements with POS vendor
1.4 Generate quotes and review costs
1.5 Test tablet capabiities
1.6 Create contract and statement of work for vendors
1.7 Sign contract with menu tablet supplier
2 Milestone 2: Installation & Integration of the POS system
2.1 Schedule an electrician to wiring the tables
Install tablets in the bar areas at the Downtown and North Restaurant
2.2
Locations
2.3 Integrate with POS software
3 Milestone 3: Implementing Security Measures
3.1 Include payment security talking points in waitstaff training
3.2 Enable GPS location services on each tablet
3.3 Establishing security measures: Employee permissions
3.4 Create messaging about payment portal secuirty to display on the tablets
3.5 Create a procedure for securing tablets at the end of the night
4 Milestone 4: Staff Training
Schedule a staff meetings with GM to discuss anything that could affect
4.1
waitstaff tips.
4.2 Create a lauch day plan: Staff, troubleshooting, etc
Schedule a training for a small group of managers, followed by waitstaff
4.3
training at each location.
4.4 Train the staff to update the menu
5 Milestone 5: Testing phase
5.1 Invite friends and family to do a test run of the tablets.
5.2 Test run the new tablet ordering system
5.3 Implement a post-dining survey to assess customer satisfaction
6 Milestone 6: Go Live
estones

Notes Start Date Due Date Duration WEEK 1

M T
11/12/2022 11/22/2022 10
10/23/2021 10/24/2021 1
10/25/2021 10/26/2021 1
10/27/2021 10/29/2021 2
10/30/2021 11/1/2021 2
11/2/2021 11/4/2021 2
11/5/2021 11/6/2021 1
11/7/2021 11/8/2021 1
4.5
0.5

2
2
8
1
1
2
2
2
13
1
1
1
10
5
1
2
2
0
 PHASE ONE PHASE TWO
WEEK 1 WEEK 2 WEEK 3 WEEK 4 WEEK 5 WEEK 6
W R F M T W R F M T W R F M T W R F M T W R F M T W
 PHASE THREE PHASE FOUR
WEEK 6 WEEK 7 WEEK 8 WEEK 9 WEEK 10 WEEK 11
R F M T W R F M T W R F M T W R F M T W R F M T W R
ASE FOUR
WEEK 11 WEEK 12
F M T W R F
 #

1
1.1
1.2
1.3
1.4
1.5
1.6
1.7
2
2.1
2.2
2.3
3
3.1
3.2
3.3
3.4
3.5
4
4.1
4.2
4.3
4.4
5
5.1
5.2
5.3
6
Task Brainstorm
Task

Milestone 1: Conduct research to select the right tablet & vendor

Research tablet models
Research Vendors
Determine network and hard requirements with POS vendor
Generate quotes and review costs
Test tablet capabiities
Create contract and statement of work for vendors
Sign contract with menu tablet supplier
Milestone 2: Installation & Integration of the POS system
Schedule an electrician to wiring the tables
Install tablets in the bar areas at the Downtown and North Restaurant Locations
Integrate with POS software
Milestone 3: Implementing Security Measures
Include payment security talking points in waitstaff training
Enable GPS location services on each tablet
Establishing security measures: Employee permissions
Create messaging about payment portal secuirty to display on the tablets
Create a procedure for securing tablets at the end of the night
Milestone 4: Staff Training
Schedule a staff meetings with GM to discuss anything that could affect waitstaff tips.
Create a lauch day plan: Staff, troubleshooting, etc
Schedule a training for a small group of managers, followed by waitstaff training at each location.
Train the staff to update the menu
Milestone 5: Testing phase
Invite friends and family to do a test run of the tablets.
Test run the new tablet ordering system
Implement a post-dining survey to assess customer satisfaction
Milestone 6: Go Live
 Estimated Duration
Notes (Days)
Optimistic

10 0.5
1 0.25
1 0.25
2 2
2 2
2 2
1 0.5
1 0.5
4.5 3
0.5 1
2 16
2 8
8 3
1 2
1 2
2 3
2 6
2 4
13 1.6
1 1
1 2
1 2
10 1.2
5 8
1 8
2 8
2 2
 Confidence
Most Likely Pessimistic Rating Known Dates
(H/M/L)

1 1.5
0.5 1
0.5 1
4 4
4 6
3 3
1 1.5
0.5 1
5 8
1 2
24 48
8 16
5 8
2 4
2 4
5 8
8 10
6 8
3 3.5
1 1
4 4
4 4
2 3
10 12
10 12
16 21
2 4
Additional Resources
Title

Best POS Systems for 2021

POS & Tablets
Resources
Link

https://www.businessnewsdaily.com/2955-best-pos-systems.html
https://www.advantech.com/products/pos-tablets/sub_b21492fc-7a0d-4235-a398-7eb1919f6712
 Date Added Notes

24/10/2021
24/10/2021
Quality and Evaluation
Quality Standards Quality Standards
Category Criteria/Description
Evaluation Questions Evaluation Indicators
Criteria Met?
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Survey Questions
Quality Standards
Criteria/Description Evaluation Questions
Ticket average time of eight minutes Are the times set by the critieria
for appetizers and 12-15 minutes for achievable by our current kitchen
entrees staff?
A checkout time of one minute or less. Do we have enough waiting staff to
reduce checkout time?
Less than 5% of customers who use How do we quantify what qualifies as
the tablets to report technical issues tehcnical issues? User errors count as
each week accuracy
98% order well?
How to separate customer order error
from staff order error?
Average wait time of ten minutes or How about during busy time like dinner
less before customers are seated time on weekends?
 Evaluation Indicators Survey Question
Measure the ticket time for appetizer How long did it take you to receive appetizers?
and entree How long did it take you to receive entrees?
Did you use the tablet to place the orders?
Measure checkout time How long didit take you to check out?
Did you use the tablet to check out?
Measure number of complaints related Was therun
Did you tablet
intoeasy to use?
technical issues while using the tablet?
to tablets If so, please list what problems you encountered
Measure number of inaccurate orders You received all the correct orders
If not, please list what order was incorrect
Measure the waiting time of customers How long did you wait before you were seated?
How satisfied were you with your wait time?
 Question Answer Options (depends on question type)
Question Type Option #1 Option #2 Option #3
Multiple choice <5 minutes Around 8 minutes >12 minutes
Multiple choice <10 minutes Around 12-15minutes >20 minutes
Yes/No Yes No
Multiple choice 1 minute 3 minutes 5 minutes
Yes/No Yes No
Yes/No Yes No
Open-ended Open-ended
True/False 1 0
Open-ended Open-ended
Multiple choice <5min Around 10 minutes >15min
Scaled 1 (not satisfied) 2 (decently satisfied) 3 (very satisfied)
ends on question type)
Option #4 Option #5