Sauce & Spoon Project Plan

Task

Table installation
Wiring the table
3. Decide Menu
3.1 Decide appetizers menu
3.2 Decide food menu
3.3 Set up meeting with GMs and ask for highest selling dish
3.4 Consider the chef view on this
3.5 Update the menu list and share it at both locations

4. Add branding on tablet menu

4.1 Connect with Marketing department to get the design of
logo and theme that we would like add on tablet
4.2 Share the details with vendor
4.3 Ask vendor to add customisation plugin for future

5. Tablet customization
5.1 Add an option to change the menu for kitchenstaff in realtime
5.2 Add option to pay via card, cash for customer
5.3 Before checkout, add customer survey option in the tablet
5.4 Finalise the key important questions for customer survey
5.5 Check with vendor to ensure/to keep logs of all customer journey for atleast 1 year
5.6 Automate the customer survey data to be share with project manager/ key manager every 1 month for
5.7 Add Entertainment for gaming options for customer during the wait time
5.8 Add cross selling options like buying cookies/pasteries during the wait time for takeaway

6 Training Staff
6.1 Onboard staff/wait staff before rolling out by having a small meeting
6.2 Arrange a training session for keystakeholders by external trainer/resturant manager
6.3 Arrange a traning session for waitstaff by key stakeholders
6.4 Arrange a mock demo with friends and family before rolling out

6 Training Staff
6.1 Onboard staff/wait staff before rolling out by having a small meeting
6.2 Arrange a training session for keystakeholders by external trainer/resturant manager
6.3 Arrange a traning session for waitstaff by key stakeholders
6.4 Arrange a mock demo with friends and family before rolling out
ject Plan

Notes Start Date Due Date Duration

in realtime

stomer journey for atleast 1 year

ith project manager/ key manager every 1 month for data analysis
er during the wait time
eries during the wait time for takeaway

g a small meeting
external trainer/resturant manager

ore rolling out

g a small meeting
external trainer/resturant manager

ore rolling out

 PHASE ONE
Task Owner Status WEEK 1 WEEK 2 WEEK 3
M T W R F M T W R F M
ONE PHASE TWO PHASE THREE
WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8
T W R F M T W R F M T W R F M T W R F M T W R F M T
PHASE THREE PHASE FOUR
WEEK 8 WEEK 9 WEEK 10 WEEK 11 WEEK 12
W R F M T W R F M T W R F M T W R F M T W R F
Task Brainstorm
Task

1. Table Instalation
1.1 Find out couple of vendors vendor for table instalation
1.2 Have a demo call wih all the vendors
1.3 List down the offerings by vendors
1.4 Compare the pricing and services offered by them through out the project
1.5 Negotiate with selected vendor
1.6 Prepare a competitive benmarking sheet for anylsis of offering and services by the vendor
1.7 Share the benchmarking sheet and get the approval from stakeholders
1.8 Solve the concerns if they have any
1.9 Sign a contract with Vendor

2. Wifi installation
2.1 Find out couple of vendors vendor for wifi service providers for this project
2.2 Have a demo call wih all the vendors
2.3 List down the offerings by vendors
2.4 Compare the pricing and services offered by them through out the project
2.5 Negotiate with selected vendor
2.6 Prepare a competitive benmarking sheet for anylsis of offering and services by the vendor
2.7 Share the benchmarking sheet and get the approval from stakeholders
2.8 Solve the concerns if they have any
2.9 Sign a contract with Vendor
2.10 Ensure wiring has to be done for wifi under the table
2.11 Wifi kitchen set up
2.12 Test the wifi speed
2.13 Schedule a meeting with electrician to finalise the wifi setup
2.14 Test the wifi speed and other set ups

3. Decide Menu
3.1 Decide appetizers menu
3.2 Decide food menu
3.3 Set up meeting with GMs and ask for highest selling dish
3.4 Consider the chef view on this
3.5 Update the menu list and share it at both locations

4. Add branding on tablet menu

4.1 Connect with Marketing department to get the design of logo and theme that we would like add on tabl
4.2 Share the details with vendor
4.3 Ask vendor to add customisation plugin for future

5. Tablet customization
5.1 Add an option to change the menu for kitchenstaff in realtime
5.2 Add option to pay via card, cash for customer
5.3 Before checkout, add customer survey option in the tablet
5.4 Finalise the key important questions for customer survey
5.5 Check with vendor to ensure/to keep logs of all customer journey for atleast 1 year

5.6 Automate the customer survey data to be share with

project manager/ key manager every 1 month for data
analysis
5.7 Add Entertainment for gaming options for customer during
the wait time
5.8 Add cross selling options like buying cookies/pasteries
during the wait time for takeaway

6 Training Staff
6.1 Onboard staff/wait staff before rolling out by having a
small meeting
6.2 Arrange a training session for keystakeholders by external
trainer/resturant manager
6.3 Arrange a traning session for waitstaff by key stakeholders
6.4 Arrange a mock demo with friends and family before
rolling out
 Estimated Duration
Notes (Days)
Optimistic Most Likely

m through out the project

sis of offering and services by the vendor

val from stakeholders

providers for this project

m through out the project

sis of offering and services by the vendor

val from stakeholders

e wifi setup

sign of logo and theme that we would like add on tablet

f in realtime

ustomer journey for atleast 1 year

1
2

1
 Confidence
Pessimistic Rating Known Dates
(H/M/L)
Additional Resources
Title

Restaurant tablet
7 Digital Menu research
Ordering System Highlights To
Keep Customers Coming Back For More
Restaurant
5 Essential tablet implementation
Benefits plan
of Digital Tablet Menu for
Restaurants
Resources
Link

https://www.restaurantdive.com/news/tabletop-tech-speeds-up-service-and-boosts-profits-study-says/560152/
https://www.talech.com/blog/2020/11/06/resources-7-digital-menu-ordering-system-highlights-to-keep-customers-coming-back/
https://www.touchdynamic.com/wp-content/uploads/2017/05/TD_Tablet-POS-Solution_ebook-7.pdf
https://kanyaanindita.medium.com/5-essential-benefits-of-digital-tablet-menu-for-restaurants-a9e28a93a6a7
 Multimedia menus build anticipation
Digital orders are more accurate
Date Added Self-ordering means quicker meals Notes
Automatic matching pairs drinks and sides
Speeds
Trackingups customer
orders wait patrons
for patient time
31st oct 2022 Avg sales increased
Discrete, flexible, functional payment options
31st oct 2022 The menu as entertainment
31st oct 2022 • Tablet POS saves counter space.
31st oct 2022 Increased Sales Through Cross-Selling
Quality and Evaluation
Quality Standards Quality Standards
Category Criteria/Description
Average ticket time is 8 minutes for appetizers
Customer Satisfaction and 12-15 minutes for entrees.
Customer Satisfaction A one-minute
Less than 5% orof less average
customers checkout
who time.
use tablets
Customer Satisfaction report technical issues each week.
Customer Satisfaction 98%
Less tablet order
than 10 accuracy.
minute average wait time for
Customer Satisfaction seating.
 Evaluation Questions Evaluation Indicators
Are the customers having a better dining The average ticket time is 8 minutes for
experience with the tablets? appetizers and 12-15 minutes for entrees.
Are the tablets saving time? Checkout
Less than time forcustomers
5% of guests is 1 minute
who or less.
use tbalets
Do the tablets work as expected? report technical issues each week.
Are the customers receiving the correct orders? 98% of customers receive the correct order.
Criteria Met?

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Survey Questions
Quality Standards
Criteria/Description Evaluation Questions
Average ticket time is 8 minutes for appetizers Are the customers having a better dining
and 12-15 minutes for entrees. experience with the tablets?

A one-minute or less average checkout time. Are the tablets saving time?
Less than 5% of customers who use tbalets
report technical issues each week. Do the tablets work as expected?

Are the customers receiving the correct

98% tablet order accuracy. orders?
Less than 10 minute average wait time for
seating.
 Evaluation Indicators Survey Question
The average ticket time is 8 minutes for How long did your entire dining experience take? Please use your
appetizers and 12-15 minutes for entrees. best judegement.

Checkout time for guests is 1 minute or less. How easy was the tablet for you to use?
Less than 5% of customers who use tablets
report technical issues each week. Did everyone in your party receive the correct order?

How long did you wait between ordering your entree and it's
98% of customers receive the correct order. arrival. Please use your best judgement.

How long did you wait in the lobby before being seated?
Did you order any of the reccomended paired items?
Were there any errors that occured during your dining
experience?
Would you reccomend dining here with the tablet experience to
friends?
Are there any other comments you have for us related to the tablet
experience? If so, please let us know!

Please rank the features of the tablet that you like from highest (1)
to lowest (5).
 Question Answer Options (depends on question type)
Question Type Option #1 Option #2 Option #3
Between 30 and 45 Between 45 minutes to 1
Multiple choice Less than 30 minutes minutes hour

Multiple choice Extremely Difficult Difficult Nuetral

Yes/No Yes No

Multiple choice Less than 5 minutes Between 5 and 10 minutes Between 10 and 15 minutes

Multiple choice 5 minutes or less Between 5 and 10 minutes Between 10 and 30 minutes
Yes/No Yes No

Multiple choice 0 errors 1 error 2 errors

Yes/No Yes No

Open-ended Open-ended

the checkout page (where

Scaled pairing eccomendations the menu page you order and pay)
ends on question type)
Option #4 Option #5
Between 1 hour and 1.5
hours More than 1.5 hours

Easy Extremely easy

Our order never arrived.

More than 15 minutes We had to ask someone.

more than 30 minutes I had a reservation

3 errors 4 or more errors

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