Sauce & Spoon Project Plan

Task

Milestone: Procure Tablets

Work with GM @ Downtown location to identiy number of tablets needed.
Work with GM @ North location to identify number of tablets needed.
Determine if we will purchase and store backup tablets for emergencies
Assess available tablet options and specs from the supplier that meet
requirements.
Create contract and statements of work for tablet vendor

Buy and receive the correct number of tablets

Milestone: Prepare for rollout w/ Internal Teams

Connect marketing team with Terrific Tablets for branding and digital menu
design

Work with Carter on possible menu revamp

Add featured menu items and coupon values to tablets

Work with tablet supplier to identify common issues and turn-around times
resolving tablet problems.
Develop internal policy and troubleshooting guides for the tablet rollout and
usage
Assess work required to ensure tablets integrate seamlessly with existing
POS and host system
Milestone: Tablet Training
Develop a training program and rollout guide
Pre-training meeting to introduce tablets and changes
Seydou will train GMs and key staff on tablets
Work with GMs to coordinate, schedule, and hold meetings to discuss
rollout and report questions/concerns
Milestone: Tablet Installation
Identify bar section tables that need to be wired properly by electrician

Install one tablet to ensure proper installation and to identify any potential
issues

Hire electrician to wire appropriate tables at Downtown location

Hire electrician to wire appropriate tables at North location

Milestone: Test Run
Hold test run with staff family and friends in order to mimic full service
Collect feedback from test run and identify ways to improve
Implement feedback from test run
Milestone: Launch Day
Schedule launch day
Prepare for launch day by coordinating and identifying outstanding needs
from GMs
Launch day :D
Milestone: Install Upgraded Devices Post-Launch

Change plugs for new tablets

ject Plan

Notes Start Date Due Date Duration

12/31/99 12/31/99 1

12/31/99 12/31/99 1
12/31/99 12/31/99 1

12/31/99 12/31/99 1
12/31/99 12/31/99 2
Due to disruption in supply line, our originally ordered
tablets were unable to arrive in time for launch and 12/31/99 12/31/99 10
should come in a few weeks after launch.

12/31/99 12/31/99 1

Is this something that we can hold off on? It potentially

blocks the decision for featured menu items and coupon 12/31/99 12/31/99 10
values to display on the tablets
Dependent on marketing team designs, as well as
identifying featured menu items and coupon values from
12/31/99 12/31/99 1
Peta. Would also be impacted by potential menu
revamp from Carter.

12/31/99 12/31/99 2

12/31/99 12/31/99 3
In order to work with the tablets, the FlatPlate OS needs
12/31/99 12/31/99 3
to be on version 3.0

12/31/99 12/31/99 7
12/31/99 12/31/99 1
12/31/99 12/31/99 2
Ensure monitoring staff response and address any
12/31/99 12/31/99 8
questions

12/31/99 12/31/99 1

12/31/99 12/31/99 1

12/31/99 12/31/99 3

half-days. Let's address any potential issues by

12/31/99 12/31/99 3
intsalling one tablet first and note any issues.
 12/31/99 12/31/99 1
12/31/99 12/31/99 1
12/31/99 12/31/99 3

12/31/99 12/31/99 1

12/31/99 12/31/99 4

12/31/99 12/31/99 2

Due to disruption in supply line, our originally ordered

tablets were unable to arrive in time for launch and 12/31/99 12/31/99 2
should come in a few weeks after launch.
 PHASE ONE
Task Owner Status WEEK 1 WEEK 2
M T W R F M T W R F

Peta; Nia, GM

Deanna; Carter; Marketing

Carter

Deanna; Marketing

Peta

Peta

Carter

Seydou
Seydou
Seydou
Peta; Seydou; Deanna;
Marketing
Nia, GM
SE ONE PHASE TWO PHASE THR
WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7
M T W R F M T W R F M T W R F M T W R F M T W R F
PHASE THREE PHASE FOUR
WEEK 8 WEEK 9 WEEK 10 WEEK 11 WEEK 12
M T W R F M T W R F M T W R F M T W R F M T W R F
Task Brainstorm
Task

Work with GM @ Downtown location to identiy number of

tablets needed.
Work with GM @ North location to identify number of tablets
needed.
Determine if we will purchase and store backup tablets for
emergencies
Assess available tablet options and specs from the supplier
that meet requirements.

Create contract and statements of work for tablet vendor

Buy and receive the correct number of tablets

Milestone: Installation and setup

Connect marketing team with Terrific Tablets for branding and
digital menu design
Work with tablet supplier to identify common issues and turn-
around times resolving tablet problems.
Develop internal policy and troubleshooting guides for the
tablet rollout and usage
Assess work required to ensure tablets integrate seamlessly
with existing POS and host system
Identify a location to store backup tablets
Identify bar section tables that need to be wired properly by
electrician
Install one tablet to ensure proper installation and to identify
any potential issues
Hire electrician to wire appropriate tables at Downtown
location
Hire electrician to wire appropriate tables at North location

Add featured menu items and coupon values to tablets

Work with Carter on possible menu revamp

Milestone: Tablet Training

Develop a training program and rollout guide
Pre-training meeting to introduce tablets and changes
Seydou will train GMs and key staff on tablets
Work with GMs to coordinate, schedule, and hold meetings to
discuss rollout and report questions/concerns

Milestone: Test Run

Hold test run with staff family and friends in order to mimic full
service
Collect feedback from test run and identify ways to improve
Implement feedback from test run

Milestone: Launch Day

Schedule launch day
Prepare for launch day by coordinating and identifying
outstanding needs from GMs
Launch day :D

Milestone: Install Upgraded Devices Post-Launch

Change plugs for new tablets.
 Estimated Duration
Notes (Days)
Optimistic

0 0

0 0

0 0

1 1

2 1

Due to disruption in supply line, our originally ordered tablets

were unable to arrive in time for launch and should come in a 10 7
few weeks after launch.

0 0

2 1

3 1

In order to work with the tablets, the FlatPlate OS needs to be

3 1
on version 3.0
0 0

0 0

0 0

half-days. Let's address any potential issues by intsalling one

3 2
tablet first and note any issues.
half-days 3 2
Dependent on marketing team designs, as well as identifying
featured menu items and coupon values from Peta. Would also 1 0
be impacted by potential menu revamp from Carter.
Is this something that we can hold off on? It potentially blocks
the decision for featured menu items and coupon values to 10 4
display on the tablets

7 7
1 1
2 2
Be sure to monitor staff response and address any questions 7 7

0 0

1 0
Not sure what these tasks might look like... they might range
3 1
from updating menu to process change

0 0

2 1

0 0

Due to disruption in supply line, our originally ordered tablets were unable to arrive in time for launch and should come in a
 Confidence
Most Likely Pessimistic Rating Known Dates
(H/M/L)

0 1 H

0 1 H

0 1 H

1 2 H

2 3 H

10 14 H

0 1 H

2 4 H

2 4 M

3 4 L

0 1 H

0 1 H

0 1 M

3 4 M

3 4 M

1 2 M

10 14 M

7 10 H
1 2 H
2 3 H
 10 14 L

0 1 H

1 2 M

2 4 L

0 1 H

2 4 H

0 0 H

for launch and should come in a few weeks after launch.

Additional Resources
Title Link

reasons why a tablet ordering system will ruin

https://menuu.com/blog/how-can-tableside-ordering-help-your-restaurant
your restaurant

Standard tipping amount that would like to

https://www.msn.com/en-us/money/other/the-new-tipping-etiquette-how-m
adapt
 Date Added Notes

Wednesday, June 1, 2022 Purchase backup tablets. What happens when a tablet breaks?

Research on standard tipping amount for additional feature at

Friday, September 3, 2021
menu tablet
Quality and Evaluation
Quality Standards Quality Standards
Category Criteria/Description

Customer Satisfaction - faster, Average ticket time for appetizers ~ 8 minutes

more efficient experience and 12-15 minutes for entrees.

Customer Satisfaction - faster,

Checkout time of one minute or less.
more efficient experience

Customer Satisfaction - faster, Less than 5% of customers who use the tablets
more efficient experience report technical issues each week

Customer Satisfaction - faster,

100% order accuracy
more efficient experience

Customer Satisfaction - faster, Average wait time of ten minutes or less before
more efficient experience customers are seated
 Evaluation Questions Evaluation Indicators
Can the back-end staff reasonably accomodate a Assess order flow and fulfillment. Track time
turn-around time of around eight minutes for orders are placed to when they are served. Does
appetizers and 12-15 minutes for entrees? the tablet software track this data over time?

What are the benefits to customer experience

Include optional surevy at the end of payment to
when they are able to checkout in one minute or
collect user feedback
less?

What are the common technical issues that arise Research frequent tablet issues and identify
with tablet usage and how can they be ways to approach those issues should they arise.
mitigated/avoided/resolved? Train staff on those issues and how to resolve.

How can we reduce the wait time to under ten Track wait times in host system to ensure
minutes? customers are being seated in under ten minutes.
Criteria Met?

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Survey Questions
Quality Standards
Criteria/Description Evaluation Questions
Can the back-end staff reasonably
accomodate a turn-around time of around
Average ticket time for appetizers ~ 8 minutes eight minutes for appetizers and 12-15
and 12-15 minutes for entrees. minutes for entrees?
Can the back-end staff reasonably
accomodate a turn-around time of around
Average ticket time for appetizers ~ 8 minutes eight minutes for appetizers and 12-15
and 12-15 minutes for entrees. minutes for entrees?
What are the benefits to customer experience
when they are able to checkout in one minute
Checkout time of one minute or less. or less?
What are the benefits to customer experience
Checkout time of one minute or less. when they are able to checkout in one minute
or less?

What are the common technical issues that

Less than 5% of customers who use the
arise with tablet usage and how can they be
tablets report technical issues each week
mitigated/avoided/resolved?

What are the common technical issues that

Less than 5% of customers who use the
arise with tablet usage and how can they be
tablets report technical issues each week
mitigated/avoided/resolved?

How can we assess customer satisfaction with

100% order accuracy
their meal?

How can we assess customer satisfaction with

100% order accuracy
their meal?

Average wait time of ten minutes or less How can we reduce the wait time to under ten
before customers are seated minutes?

Average wait time of ten minutes or less How can we reduce the wait time to under ten
before customers are seated minutes?
 Evaluation Indicators
Assess order flow and fulfillment. Track time
orders are placed to when they are served.
Does the tablet software track this data over
time?
Assess order flow and fulfillment. Track time
orders are placed to when they are served.
Does the tablet software track this data over
time?

Include optional surevy at the end of payment

to collect user feedback

Include optional surevy at the end of payment

to collect user feedback

Research frequent tablet issues and identify

ways to approach those issues should they
arise. Train staff on those issues and how to
resolve.
Research frequent tablet issues and identify
ways to approach those issues should they
arise. Train staff on those issues and how to
resolve.
Ask customer via survey if they enjoyed their
meal and if they were able to order exactly
what they wanted with the tablet
Ask customer via survey if they enjoyed their
meal and if they were able to order exactly
what they wanted with the tablet
Track wait times in host system to ensure
customers are being seated in under ten
minutes.
Track wait times in host system to ensure
customers are being seated in under ten
minutes.
 Survey Question Question Type

How long did it take for you to receive your appetizers? Multiple choice

How long did it take for you to receive your entrees? Multiple choice

How long did it take you to complete the checkout process today? Multiple choice

How satisfied are you using the tablet to checkout? Scaled

Did you encounter any issues using the tablet? Yes/No

How was your experience using the tablet to order your meal
Open-ended
today?

Were you satisfied with your meal today? Yes/No

Were you able to order exactly what you wanted? If no, please
Yes/No
explain.

How long did you have to wait before being seated today? Multiple choice

Were you satisfied with your wait time today? Scaled

 Question Answer Options (depends on question type)
Option #1 Option #2 Option #3

5-10 minutes 10-15 minutes more than 15 minutes

5-10 minutes 10-15 minutes more than 15 minutes

less than a minute 1-3 minutes more than 3 minutes

Very Unsatisfied Unsatisfied Neutral

Yes. Please explain: No

Please explain:

Yes No

Yes No. Please explain:

0-5 min 5-10 min 10-15min

Very Unsatisfied Unsatisfied Neutral

ends on question type)
Option #4 Option #5

Satisfied Very Satisfied

15 or more min

Satisfied Very Satisfied