Email #1

From: Peta, Project Manager

To: Seydou, Restaurant Technology Consultant
Subject: Program Expansion Concerns

Good afternoon, Seydou

It was a pleasure to meet with you yesterday and receive your input with regard
to an expanded rollout. Your insight and contributions have been invaluable to
the project thus far.

As stated in our last meeting, I am still concerned about expanding the rollout
past the bar sections of our restaurants. Omar has requested that we expand
the rollout to include all dining sections in the Downtown & North locations, but
I’m afraid this would be out of scope from our original intention. In my
experience handling projects like this, an incremental approach affords
a more limited risk and allows staff to problem solve with more limited
consequences. As you said in our meeting, a gradual scale-up of kitchen
operations will be better equipped to meet the demands of our customers.

At the end of the day, customer satisfaction drives our revenue. I believe you
and I share a similar concern that an expansive rollout will have consequences
that will negatively impact our
customer satisfaction. Would you feel comfortable sharing a list of your biggest
rollout expansion concerns with me, so that I may meet with Omar & Deanna to
discuss them further?

Moving forward, I’d like to be able to come to a consensus with our team and
ensure buy-in
from both Omar and Deanna that a gradual approach will yield the best results
for long-term
revenue growth. I am hoping that by showing a united front, we would be more
convincing to Omar & Deanna to share this mindset.

Warm Regards,
Peta
Project Manager

Email #2
From: Peta, Project Manager
To: Carter, Executive Chef
Subject: Program Expansion Concerns

Good afternoon, Carter.It was a pleasure to meet with you yesterday and
receive your input with regard to an expanded rollout. Your insight and
contributions have been invaluable to the project thus far.

As stated in our last meeting, I am still concerned about expanding the

rollout past the bar sections of our restaurants. Omar has requested that
we expand the rollout to include all dining sections in the Downtown &
North locations, but I’m afraid this would be out of scope from our
original intention. In my experience handling projects like this, an
incremental approach affords a more limited risk and allows staff to
problem solve with more limited consequences. Additionally, current
staffing is not robust enough to handle a significant uptick in orders
without hiring additional personnel immediately.

At the end of the day, customer satisfaction drives our revenue. I believe
you and I share a similar concern that an expansive rollout will have
consequences that will negatively impact our customer satisfaction.
Would you feel comfortable sharing a list of your biggest rollout
expansion concerns with me please, so that I may meet with Omar &
Deanna to discuss them further?

Moving forward, I’d like to be able to come to a consensus with our team
and ensure buy-in from both Omar and Deanna that a gradual approach
will yield the best results for long-term revenue growth. I am hoping that
by showing a united front, we would be more convincing to Omar &
Deanna to share this mindset.

Warm Regards,
Peta
Project Manager