Email #1

From: KP, Project Manager

To: Seydou, Restaurant Technology Consultant
Subject: Program Expansion Concerns

Good afternoon, Seydou, It was a pleasure to meet with you yesterday and
receive your input with regard to an expanded rollout. Your insight and contributions
have been invaluable to the project thus far. As stated in our last meeting, I am still
concerned about expanding the rollout past the bar sections of our restaurants. Omar
has requested that we expand the rollout to include all dining sections in the
Downtown & North locations, but I’m afraid this would be out of scope from our
original intention.

In my experience handling projects like this, an incremental approach affords a

more limited risk and allows staff to problem solve with more limited consequences.
As you said in our meeting, a gradual scale-up of kitchen operations will be better
equipped to meet the demands of our customers. At the end of the day, customer
satisfaction drives our revenue.

I believe you and I share a similar concern that an expansive rollout will have
consequences that will negatively impact our customer satisfaction. Would you feel
comfortable sharing a list of your biggest rollout expansion concerns with me, so that I
may meet with Omar & Deanna to discuss them further? Moving forward, I’d like to be
able to come to a consensus with our team and ensure buy-inform both Omar and
Deanna that a gradual approach will yield the best results for long-term revenue
growth. I am hoping that by showing a united front, we would be more convincing to
Omar & Deanna to share this mindset.

Warm Regards,
KP
Project Manager

Email #2

From: KP, Project Manager

To: Carter, Executive Chef
Subject: Program Expansion Concerns

Good afternoon, Carter. It was a pleasure to meet with you yesterday and
receive your input about an expanded rollout. Your insight and contributions have
been invaluable to the project thus far. As stated in our last meeting, I am still
concerned about expanding the rollout past the bar sections of our restaurants. Omar
has requested that we expand the rollout to include all dining sections in the
Downtown & North locations, but I’m afraid this would be out of scope from our
original intention.

In my experience handling projects like this, an incremental approach affords a

more limited risk and allows staff to problem solve with more limited consequences.
Additionally, the current staffing is not robust enough to handle a significant uptick in
orders without hiring additional personnel immediately. At the end of the day,
customer satisfaction drives our revenue. I believe you and I share a similar concern
that an expansive rollout will have consequences that will negatively impact our
customer satisfaction.

Would you feel comfortable sharing a list of your biggest rollout expansion
concerns with me, so that I may meet with Omar & Deanna to discuss them further?
Moving forward, I’d like to be able to come to a consensus with our team and ensure
buy-inform both Omar and Deanna that a gradual approach will yield the best results
for long-term revenue growth. I am hoping that by showing a united front, we would be
more convincing to Omar & Deanna to share this mindset.

Warm Regards,
KP
Project Manager