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  • Activity Template - Project Plan - SyrveyQ

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    Got Kittitat
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    The document contains a survey to evaluate the impact of using tablets on the dining experience. The survey questions address key metrics like table turn time, time to receive food, order accuracy, and customer feedback. It includes questions in multiple formats like true/false, yes/no, scaled response, multiple choice, and open-ended. The survey aims to understand how the new system impacted key parts of the dining experience from the customer perspective.

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    Activity-Template_-Project-plan_SyrveyQ

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    The document contains a survey to evaluate the impact of using tablets on the dining experience. The survey questions address key metrics like table turn time, time to receive food, order accuracy, and customer feedback. It includes questions in multiple formats like true/false, yes/no, scaled response, multiple choice, and open-ended. The survey aims to understand how the new system impacted key parts of the dining experience from the customer perspective.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    6 views1 page

    Activity Template - Project Plan - SyrveyQ

    Uploaded by

    Got Kittitat
    The document contains a survey to evaluate the impact of using tablets on the dining experience. The survey questions address key metrics like table turn time, time to receive food, order accuracy, and customer feedback. It includes questions in multiple formats like true/false, yes/no, scaled response, multiple choice, and open-ended. The survey aims to understand how the new system impacted key parts of the dining experience from the customer perspective.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Survey Questions

    Quality Standards Question Answer Options (depends on question type)


    Criteria/Description Evaluation Questions Evaluation Indicators Survey Question Question Type Option #1 Option #2 Option #3 Option #4 Option #5
    How did the tablets impact the table turn
    Serving appetizers with 5 minutes time? Table turn time with the tablets How much time (average) did the guests have to wait before being seated? Open Open-ended
    Do the clients complain about the new Percentage of clients reporting problems with tablet
    Serving entrees in 10 - 15 minutes system? handling How long (average) did it took before the guests received the appetizers? Open Open-ended

    Are the clients receiving the correct orders? Percentage of order accuracy How long (average) did it took before the guests received the entrees? Open Open-ended
    1 minute check-out time The table turn time (average) is lower? T/F TRUE FALSE
    Less than 1% of customers report
    technical difficulties Percentage of guest reporting How many guests report technical difficulties? Open Open-ended
    90% order accuracy Percentage of order accuracy How much is the accuracy of the orders? Open Open-ended
    Lobby wait time 5 minutes or less What percentage of guests are using ordering the highlighted appetizers and entrees? Open Open-ended
    What percentage of guests are using coupons? Open Open-ended
    What percentage of guests are returning? Open Open-ended
    How much do guests feel the dinning experience improved? Open Open-ended
    How many guests are recommending our restaurant? Open Open-ended
    How difficult is for guests to adapt to the new experience? Open Open-ended
    Is this experience better than the previous one? Y/N YES NO
    On a scale of 1-3, with 1 being won't come back and 3 being will
    deffinetly come back, how would you rate your overral experience? Scaled 1:Won't come back 3:May come back 5:Will definetly return
    What improvements can be done? Open Open-ended Money saved by
    What do you feel improved the most from the past experiences? MC Time to be seated Time to receive food Accuracy of the orders Time to check out using coupons

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