[TYPE THE COMPANY NAME]

13 Types of Business
Letters

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Sales Letter:
15th Feb 2016.
Mrs. Joe Walkins,
Purchasing Manager,
DTEB Company,
875554-042
Downtown, USA
Dear Sir/Madam,

Its my pleasure to introduce, user friendly software which can act as an effective assistant of you
by reducing your work loads. I have been walking around offices by creating awareness to
people over the past few months. Many insurance companies had accepted my software and they
were happy due to my visit. I am proud to help you by making your work easier and reducing
your operational costs.
I am very happy to show you the features and demonstrate the function of my new user-friendly
software, which has greater capabilities to help you. If you want to reduce the number of workers
in your firm, this software is an outstanding tool to help you do that.

Matoma Software Developers,

4323778-011
USA.

Order Letter:

154 Green Avenue

New York, USA
January 5, 2010
Ms. K. Hutchinson
Beller Company, Inc.
424 Park Avenue
New York, New York 10021
Dear Ms. Hutchinson:
Thank you for sending your catalog so promptly. It arrived within a few days of my
request. Please send me the following items by parcel post:
1 copy Emmet and Mullen,
High School Algebra @ $7.50 $ 7.50
25 copies Pinehurst,
Plane Geometry @ $8.75 $ 218.75
Total $ 226.25
I am enclosing a money order for 226.25. If there are additional charges, please let me know.
Please mail the books to the address given above.
Very truly yours,
Brandon Michael

Complaint Letter:
Purok Dao, Brgy. Catmon,
Saint Bernard, Southern Leyte
Customer Service Manager
Tambule Group of Company Somewhere Awful
Catmon, St. Bernard,
Southern Leyte
June 15, 2016
Dear Sir/Madam,
I am writing today to complain of the poor service I received from your company on June 12,
2008. I was visited by a representative of Tambule Group of Company, Mr. Tambule, at my home
on that day.
Mr. Tambule was one hour late for his appointment and offered nothing by way of apology when
he arrived at noon. Your representative did not remove his muddy shoes upon entering my house,
and consequently left a trail of dirt in the hallway. Mr. Tambule then proceeded to present a range
of products to me that I had specifically told his assistant by telephone I was not interested in. I
repeatedly tried to ask your representative about the products that were of interest to me, but he
refused to deal with my questions. We ended our meeting after 25 minutes without either of us
having accomplished anything.
I am most annoyed that I wasted a morning (and half a day's vacation) waiting for Mr. Tambule
to show up. My impression of Tambule Group of Company has been tarnished, and I am now
concerned about how my existing business is being managed by your firm. Furthermore, Mr.
Tambule's inability to remove his muddy shoes has meant that I have had to engage the services,
and incur the expense, of a professional carpet cleaner.
I trust this is not the way Tambule Group of Companywishes to conduct business with valued
customersI have been with you since the company was founded and have never encountered
such treatment before. I would welcome the opportunity to discuss matters further and to learn of
how you propose to prevent a similar situation from recurring. I look forward to hearing from
you.
Yours faithfully,
Juan Dela Cruz

Adjustment Letters:
Green Tree Freight Co., Inc.
Columbus, Ohio 45453
(315) 565-6789
March 29, 19XX
Complete Table, Inc.
P.O. Box 3132
Austin, TX 78703
Subj.: March 24 letter about damaged freight
Dear Mrs. Hughes:
I have just received your March 24 letter about the damaged shipment you received
through n Green Tree Freight and regret the inconvenience that it has caused you.
From your account of the problem, I am quite sure that your request for the $240
adjustment on the damage to the 2 crates of Valjean Cristal stemware will be granted. A certain
amount of breakage of this sort does unavoidably occur in cross-country shipping; I am sorry
that it was your company that had to be the one to suffer the delay.
I must remind you to keep the damaged crates in the same condition in which you
received them until one of our representatives can inspect them. That inspection should take
place within 2 weeks.
If all is in order, as it sounds to be in your letter, you can expect the full reimbursement
within 2 weeks after our representative's inspection. I hope this unfortunate accident will keep
you from having merchandise shipped by Green Tree Freight in the future.
Sincerely,
David F. Morgan, Customer Relations
Green Tree Freight Co., Inc.
Columbus, Ohio 45453
(315) 565-6789

Inquiry Letter:
160 G.Mendoza St.,
San Juan City, Metro Manila 1500
454-5654
January 24, 2016
Robert Baratheon
Chief Executive Officer
House Baratheon Inc.
Dragonstone
West City, Westeros, 1544
Dear Mr. Baratheon,
I am writing to ask you to consider an addition to your marketing team. Your organization has
been in the news as a leader in the industry. I am an innovator of new ideas, an excellent
communicator with buyers, and have a demonstrated history of marketing success. I believe I
would be a good fit in your organization.
Currently, I market computer products for a major supplier using television, radio and news
advertising. I have a reputation for seeing every project through to success.
Enclosed is my resume for your review and consideration. EFTG Industries has a reputation for
excellence. I would like to use my talents to market your quality line of technical products. I will
call you to further discuss your needs and how I could benefit your company. If you prefer, you
may reach me in the evenings at (555) 555-5555.
Thank you for your time. I look forward to meeting you.
Sincerely,
Duacky Tambule

Follow-Up Letters:
To:
Mr. Gupta Govind,
Project Manager,
NST Limited,
California.

(2th April, 2010

Dear Mr. Gupta,
On behalf of J.P Electronics, first of all I would thank you for buying twenty Dell laptops from
us. We sincerely hope that the products are working to your entire satisfaction.
If you have any queries or clarifications, please feel free to call us. We will be available 24 hours
to serve you. Our sales person would personally come and meet you. We are assuring you the
complete co-operation in the after sales follow-up and services.
Thanking You,
Sincerely,
Prasad J.P
Manager
J.P Electronics

Recommendation Letter:
Feb 3, 2016
Re: Recommendation for Duacky Tambule
Dear Hiring Manager:
I was initially impressed with Duacky Tambule's enthusiasm, communication skills and
professional demeanor when I hired her four years ago as a customer service rep within JRW
Inc.'s call center. During the two years Duacky reported to me (I have since moved on to a
different department), she consistently demonstrated all of these qualities and more, and I
heartily endorse her for any customer service position.
Duacky is reliable, dedicated and eternally upbeat. Her ability to calm angry or frustrated
customers is unparalleled, and it is because of her excellence in this area that I repeatedly asked
her to mentor new employees in the call center. Duacky multitasks effectively and is able to
handle a high-volume workload. She consistently met or surpassed all weekly call center metrics
(including customer satisfaction, call volume and response time), and her daily written reports
were accurate and thorough.
Of particular value to me as a former call center manager was Duacky's team player mind-set,
enthusiastic embrace of change, ability to work with minimal supervision and unwavering
commitment to exceeding customer expectations. I regularly received unsolicited praise from
customers commending Duacky's outstanding level of service, professionalism and followthrough.
Organized and diligent, Duacky quickly learned technology systems and software that were
unfamiliar to her when she first started with JRW, and she also attended optional professionaldevelopment seminars offered through the company. She is pursuing an associate's degree in
business through evening classes at ABC Community College.
Duacky is a hardworking, top-performing customer service professional. She has my highest
recommendation, and I am happy to furnish more details if you would like additional
information.
Sincerely,
Carla Pederson
Field Service Manager (former Call Center Manager)
JRW Inc.
(555) 555-5555

Acknowledgment Letter:
June 12, 2016
John Q. Smith Memorial Scholarship
Dear Scholarship Donor:
I would like to take this opportunity to thank you for your generosity in funding
the John Q. Smith Memorial Scholarship. I am very honoured to be the recipient of this award.
I am currently a sophomore majoring in Education, and my GPA is 3.83. I have completed 37
credit hours by taking classes as a part-time student for the last three years. My goal is to
complete my degree here at the University of Michigan-Flint and then teach high school French
and English in the southeastern part of Michigan.
While attending school I have been involved with the Future Teachers of America and Lambda
Lambda service organization. We provide tutoring and mentoring on a weekly basis to two
elementary schools located near the university campus. I have also helped organize three campus
blood drives and winter coat collection.
Receiving this scholarship motivates me to maintain my GPA and complete my degree. I look
forward to being able to give back to the community once I begin my career teaching. I thank
you for your confidence and willingness to help me achieve my goals.
Sincerely,
Betty Ann

Resignation Letter:
February 7, 2016
Ms. Joyce Michaels
CEO
ABC Company
15 Main St.
Sometown, MA 55555
Dear Joyce,
Please accept this letter as notice of my resignation from my position as staff accountant. My last
day of employment will be June 22, 2015.
I received an offer to serve as senior accountant of a Fortune 500 company, and after careful
consideration, I realize that this opportunity is too exciting for me to decline.
It has been a pleasure working with you and your team over the last three years. One of the
highlights of my career was collaborating with you to automate ABC Companys accounting,
financial and balance systems and setting up your accounting infrastructure. Your company is
poised for continued growth and I wish you much success with your upcoming acquisition of
XYZ Company.
I would like to help with the transition of my accounting duties so that systems continue to
function smoothly after my departure. I am available to help recruit and train my replacement,
and I will make certain that all reporting and records are updated before my last day of work.
Joyce, thank you again for the opportunity to work for ABC Company. I wish you and your staff
all the best and I look forward to staying in touch with you. You can email me anytime at
jones@somedomain.com or call me at 555-555-5555.

Sincerely,
Roberta Jones

Apology Letter:
Dear Valued Customer,
It is with great concern that I address an incident you experienced with our customer service
department. After hearing of this issue, I would like to make an apology on behalf of our
company. We are taking all the necessary steps to make sure that this type of problem does not
happen again.
It is our policy to refund or return any products that you are not completely satisfied with. I
regret that this was not made clear to you when you called our customer service department.
Our company values all of our customers and any feedback that is provided. Please feel free to
contact me personally to discuss any concerns that you may have in the future. We look forward
to continuing our relationship with you and hope that we can serve you once again.
Sincerely,
Duacky Tambule
Manager

Application Letter (Resume):

22 H Venture St.,
Diliman, Quezon City
Philippines
April 17, 2015
Mr. Vincent Chua
Hiring Manager
Bank of the Philippines Islands (BPI)
12/F Ayala Life-FGU Center, Ayala Ave.
Makati City 1226
Dear Mr. Chua,
I am writing to express my interest for the position of Recruitment Assistant in your esteemed
company.
Having recently obtained my Bachelors Degree in Business Administration major in Human
Resource Development Management (BSBA-HRDM) in the Polytechnic University of the
Philippines (PUP), I wish to bring my knowledge, skills and commitment to excellence to your
companys innovative environment.
As a Business Administration student, majoring in HR management, Ive become equipped with
the necessary knowledge that come with the position including manpower recruitment,
workforce organization, personnel training and compensation as well as legal provisions and
other labor concerns.
My internship at San Miguel Corporation also afforded me with the crucial skills to work with
some of the best professionals in the recruitment and human resources industry. Being a trainee
has developed in me enthusiasm and a true passion for human resources and has subsequently
convinced me that human resource management is my true calling.
For additional details regarding my qualification and expertise, please review my attached
resume.
Thank you for taking the time to consider this application and I look forward to hearing from
you.
Sincerely,
Duacky Tambule

Appreciation Letter:
Daniel M. Stillwell
3434 S Longfellow Cir
Hollywood, FL 33021-4950
27th October 2010
Subject: Thank you letter of appreciation.
Dear Daniel,
Thank you for taking the time to talk with me today. I sincerely appreciate the time you spent
reviewing my career goals and recommending strategies for achieving them. Your advice was
very helpful and gave me a new perspective on available opportunities.
I especially appreciate your offer to connect me to others in your network. I plan on following up
with the contacts you emailed me right away. I will also use the online networking resources you
recommended to further my job search.
Any additional suggestions you may have would be welcome. Ill update you as my search
progresses.
Again, thank you so much for your help. I greatly appreciate the assistance you have provided
me.
Best Regards,
Yours Faithfully,
Mary K. Woods.

Request Letter:
Rupert H. Dam
Manager, HR Department
Fine Prospects Pvt Ltd
6670 Holsted
April 20th 2010
Dear Mr. Dam
I am writing to request a re-scheduling of my interview appointment with your esteemed
company which was scheduled on May 19th 2010 at 5pm. I was called for an interview with Fine
Prospects Pvt Ltd for the post of Assistant Coordinator for Sales and Services Department.
I am unable to make it for the said interview as there is a recent bereavement in my family which
requires my full attention and presence outside the country at the moment. I will be back by May
22nd 2010 for a rescheduled interview.
I believe that my relevant qualifications and 5 years of marketing experience make me a relevant
candidate for the mentioned post. My records with previous employments have been impeccable
as to attitude and performance.
I appeal to your kind consideration on my request. I can be contacted at joeg@yahoo.com for
any clarification.
I await your kind response.
Thank you.

With best regards,

Joe Garner