Fhoebi Crysdelle C.

De Guia
Manager
FHOEBIlous Charms
148 Corner Burgos and Nijaga sts.,
Brgy. East Awang, Calbayog City,
Samar, 6710

October 10, 2023

Mr. Cholo Mercado

General Manager
Cahon Mfg. Inc.
7588 Cruz Compound,
Dr Arcadio Santos Ave,
San Isidro, Parañaque, Metro Manila

Dear Sir Mercado:

I hope this letter finds you well. I am writing on behalf of FHOEBIlous Charms to express our
deep concern regarding recent issues we have been encountering with the orders and deliveries of
package boxes for our jewelry products. We have been a loyal customer of your company for
several years, but our recent experiences have been far from satisfactory.
Over the past few months, we have noticed a significant decline in the quality of service provided
by your company. The primary issues we wish to bring to your attention are as follows:
1. Delayed Deliveries: Several of our recent orders have not been fulfilled in a timely manner.
This has caused disruptions in our production schedule and has led to delays in delivering
our jewelry products to our customers. Timely deliveries are crucial to our business
operations, and these delays are negatively impacting our customer relations and revenue.
2. Damaged Boxes: Even more concerning is the increasing number of boxes that arrive at
our facility in a damaged condition. These damaged boxes not only incur additional costs
for our company but also reflect poorly on the quality of our products when we send them
out to our customers. The damaged boxes result in a wastage of resources and have a
negative impact on our environmental footprint.
3. Inconsistent Communication: We have experienced challenges in obtaining information
about the status of our orders and the reasons for these delays and damages. It is vital for
us to have transparent and efficient communication with our suppliers to address these
issues promptly.
We understand that logistical challenges and occasional issues may arise in any business
relationship. However, the frequency and severity of these problems are becoming increasingly
concerning for us. We have always valued our partnership with your company and would like to
see these issues resolved to continue our relationship effectively.
In light of the aforementioned issues, we kindly request that you take immediate action to address
the problems we have raised. Specifically, we expect the following:

• Improved delivery timelines with a commitment to meeting the agreed-upon delivery dates.
• A review of your packaging and handling processes to reduce the number of damaged
boxes during transit.
• Enhanced communication and a dedicated point of contact to keep us informed about the
status of our orders and any potential delays or issues.
We believe that resolving these concerns will not only benefit our company but also contribute to
the strengthening of our long-standing partnership. We hope to see a positive change in our future
interactions with your company.
Please contact us at fhoebilouscharms_manager@gmail.com or 09123143123 to discuss your plan
of action to address these issues.
Thank you for your attention to this matter. We look forward to your prompt response and the
actions you will take to rectify these issues.

Sincerely,

Fhoebi Crysdelle C. De Guia

Manager
FHOEBIlous Charms