Email of Complaint

Subject: Late delivery order B8172

From: rjames@aceconfectionary.com
Date: 29/10/2021
To: jsanchez@dulceslamarina.com

Dear Mr Sanchez

I am writing to complain about the late delivery of the above order which arrived today, two
weeks after your promised delivery date.

When I ordered these sweets I said it was essential that I received prompt delivery, as I had
sold out of my best-selling lines. When I realised that delivery was delayed, I telephoned
your office several times, only to be told that the consignment was on its way.

This delay has caused me much inconvenience and I have lost a great deal of business. I
cannot accept the possibility of this delay occurring again and I fail to understand how the
consignment could have been “on its way” for over two weeks. If you cannot reassure me
about the reliability of your delivery dates, I shall have to seek an alternative supplier.

Yours sincerely

R J James
Purchasing Manager

Reply to Email of Complaint

Subject: Response to the late delivery order B8172

From: achaparro@dulcesmarina.com
CCc: jsanchez@dulceslamarina.com
Date: 29/10/2021
To: rjames@aceconfectionary.com

Dear Mr James,

Thank you for your email regardingcomplaining about the delay in deliveringthe delivery of
your goods.

The mistake was due to a lorry driver´s’ strike in France, even though both our records and
track sheet show that the merchandise left our factory on 7 October. We did the best we
could to deliver this shipment on time but, due tobecause of this unpredictable situation, there
were inevitable delays.

This issue has been exceptional for our company. Actually, it is the first time in 3 years it has
happenedthat a shipment is set back. The problem has now been adjusted and we expect there
will be no more mistakes. We can assure you of the prompt delivery of all future orders.

Once again we regret the inconvenience and assure you of the prompt delivery of the future
orders.

We look forward to continuing doing business with you.

Yours sincerely,

Agustin Chaparro,
Assistant Manager

Reply to Email of Complaint (como el de ariba, otro ejemplo)

From: idomenobern@alumni.unav.es
To: rjames@aceconfectionary.com
CC: jsanchez@dulceslamarina.com 
Subject: Re: Late delivery order B8172

Dear Mr James

We thank you for your email regarding the late delivery for order no. B8172.

The delivery was delayed due to a lorry drivers’ strike in France. We can assure you the
merchandise left our factory on 7 October, as the tracking sheet shows.

It is highly unusual for this type of error to occur. We could not foresee that this strike would
happen when the order was taken. In fact, it is the first time in 3 years of trade relations that
one of our deliveries is late. The problem has now been dealt with. We expect no more
issues will arise.

We apologize for the inconvenience and thank you again for pointing this matter out to us.
We look forward to working with you.

Yours sincerely

Juan Sanchez
Sales Manager