02/07/2019 Digitalization

Digitalization
Dear valued respondent,
We are conducting a research study on “Digitalization”. I am very pleased to have you as my
respondent & really appreciate your contribution to this academic exercise. Your inputs will
provide the most valuable
information in disseminating finding for my project. The information given will be treated as private &
confidential & will only be used for the purpose of this research only.

* Required

1. Name of the Customer *

2. Age Group *
Mark only one oval.

below 18 years
18-21 years
21-30 years
31-40 years
40-50 years
51 years and above

3. Do you use E-Banking *

Mark only one oval.

Yes
No

4. If "No", why?
Mark only one oval.

Don't trust Internet Services when it comes to managing my money

Online Services don't enable me to do what I want to do
I prefer to have pesonal human relations
Find the process too difficult

5. Manual Banking is more convenient than Internet Banking *

Mark only one oval.

Strongly disagree
Disagree
Neutral
Agree
Strongly agree

https://docs.google.com/forms/d/1QaNV8AYN6F5nBdPHkzAuwj6VzdkMQejSJlRApkwn1qk/edit 1/3
02/07/2019 Digitalization

6. Are Service charges for Internet Banking fair? *

Mark only one oval.

Yes
No

7. Tick which Bank you prefer? *

Check all that apply.

HDFC
ICICI
AXIS
IndusInd
Others

8. Why this bank? *

Mark only one oval.

Service is good
They provide Security
Cheaper Service Charges

9. Which one is the main reason for you to use E-Banking? *

Check all that apply.

Better Information
Simplification of processes
24 hours Services
Limited time Available

10. Which type of service mostly you use on net-Banking? *

Check all that apply.

Balance & Transaction History Search

Online Fund Transfer
Card to Card Fund Tranfer
Opening & Closing of Accounts
Open FD
Lock/ Activate Debit Cards /ATM
Request a Cheque Book
Flight/Railway Pass/Ticket
Shopping
Share Payment

Other:

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02/07/2019 Digitalization

11. Frequency of Transaction? *

Mark only one oval.

2-3 time per week

Daily
Once per Month
Once per week

12. Are Transactions through Internet secure? *

Mark only one oval.

Strongly disagree
Disagree
Neutral
Agree
Strongly agree

13. Degree of satisfaction from the service via internet comparatively to service via banks *
Mark only one oval.

Very High
High
Not at all
Some
Little

14. What would encourage you to use more online Banking ? *

Check all that apply.

Rewards(Discounted fees for certain Services)

Simpler/ Clearer Service
Higher Security
Free Transactions

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https://docs.google.com/forms/d/1QaNV8AYN6F5nBdPHkzAuwj6VzdkMQejSJlRApkwn1qk/edit 3/3