QUESTIONNAIRE

Dear Respondent, I am Devashish Shrivastava, Student of Amity Business School, Amity

University Haryana, Gurgaon I request you to please fill this questionnaire. I assure you that
information shared will be kept confidential.

Name E-mail

Location contact No

AGE Gender

1. With Which Bank do you hold an account?

Kotak Mahindra Bank HDFC Bank others

2. Which type of account do you operate in your bank?

Current Account savings Account Both

IF you bank with kotak Mahindra proceed to question 3 else proceed to question 6.

3. Which Savings account do you hold with kotak Mahindra bank?

Ace Pro Edge

4. Which Current account do you hold with kotak Mahindra bank?

Ace Elite Pro Edge NEO

5. Rate on a (scale of 10) the following bank service offered by kotak Mahindra bank that
you find most useful.

Active money facility in saving account

Zero balance family account offer for pro savings account holders
 Wealth statements offered
Net card facility
Cheque’s pick up and drop facility
NEFT and RTGS facilities provided
Advance payment offer for demat account holders
Proceed to question 9.

6. Which current account do you hold with HDFC bank?

Apex Max plus Flexi Trade

7. Which saving Account do you hold with HDFC bank?

Premium Regular
8. Rate (on the scale of 10) the following Bank services offered by HDFC Bank that you find
most useful.
Opening Account even NIL initial Payment
Fastest NEFT and RTGS facilities provided
ATM availability after every 1 kilometer
Credit card offered with savings account
Cheques pick up and drop facilities
Net card facility

9. Please rank (on a scale 1 to 10; 1 being the lowest) the factor that you consider befor
opening account in a Bank.
Accessibility to bank
Minimum Balance required to be maintained
Free cheque facility
DD/pay order service
Net banking and mobile banking facilities available
NEFT and RTGS facilities provided
 No. of ATM
Customer relationship services
Interest rate to the deposits and as well as for loan
10. Is your Bank branch easily accessible to you?
Yes No

11. Are your bank ATM easily accessible to you?

YES No

12. Which model of banking do you prefer more?

Net Banking Branch banking

13. Do you feel your bank Make you satisfy ?

very satisfy Satisfy Neutral Di-satisfy Can’t say
14. Is your bank provide Kid’s Account facility how much you?
YES NO

15. How long do you have wait in your bank branch for your transaction to process?

More than 5 min. More than 15 min. More than 25 min.

16. Are you provided with all the timely information you require from your bank?
Yes No

17. How long do you have to wait in your bank ATM for transaction?
Less than 5 min. 5-10 min. More than 10 min

18. What are the your reason’s before select the bank?
Interest Rate ATM’S facilities Brand name
Net Banking Service’s provide by bank
19. Which additional banking service do you feel your bank should provide?