Subject: Important Notice: Please Use Help Desk for IT-related Issues

Dear [User's Name],

I hope this message finds you well. We wanted to provide you with a brief reminder regarding our IT
support processes to ensure a smooth and efficient resolution of any technical issues you may
encounter.

As part of our ongoing efforts to enhance IT support and streamline communication, we kindly
request that you exclusively use our Help Desk for all IT-related issues. This includes problems with
hardware, software, network connectivity, and any other technical concerns you may encounter
while using our systems.

Using the Help Desk has several advantages:

1. Centralized Support: The Help Desk serves as a centralized hub for all IT-related inquiries, allowing
us to efficiently track and address your requests.

2. Faster Response Times: Our IT support team closely monitors the Help Desk, ensuring that your
issues receive prompt attention.

3. Documentation: By submitting requests through the Help Desk, we can maintain a comprehensive
record of your issues and resolutions, which helps us provide better long-term support.

Here's how you can contact our Help Desk:

- Email: [Help Desk Email Address]

- Phone: [Help Desk Phone Number]

- Online Portal: [Help Desk Portal URL]

When reaching out to the Help Desk, please provide as much detail as possible about the issue you
are experiencing. This information helps our support team diagnose and resolve problems more
effectively.
We understand that sometimes it might be tempting to seek assistance from colleagues or directly
contact IT team members. However, for the sake of efficiency and accuracy, we kindly request that
you adhere to this process.

Thank you for your cooperation in this matter. We believe that using the Help Desk will result in a
smoother and more efficient IT support experience for everyone. If you have any questions or need
further assistance, please don't hesitate to contact us through the Help Desk.

Your understanding and cooperation are greatly appreciated.

Best regards,

[Your Name]

[Your Title]

[Company Name]

[Contact Information]