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Workbook
English for professional purposes: IT

Here are some common vocabulary terms used in the IT field:

1. Algorithm: A set of instructions or steps to solve a problem or perform a task.

2. Application: A software program designed for a specific purpose, such as
email, word processing, or accounting.
3. Backend: The part of a website or application that runs on the server and is not
visible to the user.
4. Bug: An error or flaw in a software program that causes it to malfunction.
5. Cloud computing: The delivery of computing services, such as servers,
storage, and applications, over the internet.
6. Debugging: The process of finding and fixing errors or bugs in a software
program.
7. Encryption: The process of converting data into a code to protect it from
unauthorized access.
8. Firewall: A security system that monitors and controls incoming and outgoing
network traffic.
9. GUI: Graphical User Interface, the visual interface used to interact with a
software program.
10. HTML: Hypertext Markup Language, the standard language used to create
web pages.
11. Internet of Things (IoT): The network of physical devices, vehicles, and other
objects embedded with sensors, software, and connectivity to exchange data
with other devices and systems over the internet.
12. Metadata: Information about data, such as file size, creation date, and author,
used to manage and organize data.
13. Open-source: Software that is freely available for use and modification.
14. Query: A request for information from a database.
15. User Interface (UI): The visual interface used to interact with a software
program.

Ⓒ ‎2005-2022 Applied Scholastics International. All rights reserved. Applied Scholastics and the Applied Scholastics logo are trademarks and service marks owned
by Association for Better Living and Education International and are used with its permission.
 How to professionally communicate via email.

Scenario 1: Requesting Technical Support

Email 1 (From User to IT Specialist):

Subject: Request for technical support

Dear IT Team,
I am experiencing some technical issues with my laptop. Specifically, it has been running
very slowly and is taking longer than usual to open applications. I have also noticed that
some programs are crashing unexpectedly. I have already restarted my laptop, but the
problem persists. Can you please provide me with some assistance to fix this issue?

Thank you,
[Your Name]

Email 2 (From IT Specialist to User):

Subject: Re: Request for technical support

Dear [Your Name],

Thank you for bringing this issue to our attention. We apologize for any inconvenience
caused. In order to assist you better, please provide us with some additional information:
What is the make and model of your laptop?
What operating system are you running?
Have you installed any new software or updates recently?
Can you please provide us with any error messages you are receiving?
Once we receive this information, we will be able to investigate the issue and provide you
with the appropriate solution.

Thank you,
[IT Specialist's Name]

Scenario 2: Providing Technical Assistance

Email 1 (From User to IT Specialist):

Subject: Technical issue resolved

Dear IT Team,
I just wanted to thank you for the excellent technical support you provided me with
yesterday. Your prompt response and efficient assistance helped me to resolve the issue I
was experiencing with my laptop. I am now able to use it without any problems.
Thank you again for your support.

Best regards,
[Your Name]

Ⓒ ‎2005-2022 Applied Scholastics International. All rights reserved. Applied Scholastics and the Applied Scholastics logo are trademarks and service marks owned
by Association for Better Living and Education International and are used with its permission.
 Email 2 (From IT Specialist to User):
Subject: Re: Technical issue resolved

Dear [Your Name],

You're welcome! We are glad that we were able to help you resolve the technical issue you
were experiencing. If you have any further questions or concerns, please don't hesitate to
contact us.

Best regards,
[IT Specialist's Name]

Scenario 3: Requesting IT Training

Email 1 (From User to IT Specialist):

Subject: Request for IT Training

Dear IT Team,
I would like to request some IT training to improve my skills and knowledge of certain
software programs. Specifically, I am interested in learning more about Microsoft Excel and
Access. Could you please provide me with some information on the training options
available, including the cost and duration of each program?
Thank you for your assistance.

Best regards,
[Your Name]

Email 2 (From IT Specialist to User):

Subject: Re: Request for IT Training

Dear [Your Name],

Thank you for your interest in IT training. We offer several training options for Microsoft
Excel and Access, including online courses and on-site training. The cost and duration of
each program varies depending on the specific course and level of training.

Please find attached a brochure detailing our training options, including the cost and
duration of each program. If you have any further questions or would like to register for a
training program, please let us know.

Best regards,
[IT Specialist's Name]

Good Luck!

Ⓒ ‎2005-2022 Applied Scholastics International. All rights reserved. Applied Scholastics and the Applied Scholastics logo are trademarks and service marks owned
by Association for Better Living and Education International and are used with its permission.