Hi 

Kathleen,

We are so sorry to hear that you are not satisfied with our product. 

Would you like to exchange for any other products on our website HERE? If you consent to
this, kindly let us know, we are willing to support you $10 for the return shipping fee.
Additionally, the slight price difference can be considered and accepted.

In case you want to return for a full refund, please note that you will have to pay the full
shipping fee to return the item to our warehouse. Please consider these options and let us
know your thoughts. We hope you understand that we are always on your side while
analyzing the situation to offer you the appropriate resolution. 

Looking forward to hearing from you.

Kind regards,
Chloe
Keenwalking Support Team
support@keenwalking.com

We deeply regret hearing that the shoes do not derive your great satisfaction and want to
return them. The item you ordered is currently one of our best selling which is sold to thousands of
customers and most of them are satisfied with it. We do not print brand names to reduce production
costs and bring more competitive prices to customers.

Although we believe our products are of good quality, as described and bring a great experience to
our dear customers, we respect your opinion and consider it a lesson to gain experience for new
products coming soon as well as other services offered at our side.
 
According to our policy stated on the website, we usually accept returns and refunds if we sent the
wrong size or damaged shoes. In this case, would you like to exchange for any other products on our
website HERE? If yes, kindly let us know, we are pleased to support you with 10% of your order
value for the return shipping fee if you exchange for a product priced at or above the original. The
slight price difference can be accepted.
 
In case you want to return for a full refund, please note that you have to send the item back at your
expense. We do not provide the pre-paid shipping label and will only refund once your package
arrives at our warehouse.
 
Please consider these options and let us know your thoughts. We hope you understand that we are
always on your side while analyzing the situation to offer you the appropriate resolution.
 
Looking forward to hearing from you soon.

REFUND:
Other customers purchased at our store and most of them were satisfied with our product.
Moreover, we are a reputable company who wants to keep clients with us even if the benefit is
diminished, as long as it remains within an acceptable range.

This is a rare case for us to offer you partial refund. We hope you understand that our job is doing
the best in minimizing all the other fees to give you the lowest price. However, after working with
your issue, we would like to refund 20% of the product value that we try our best to lift it up. We do
everything to resolve your case in a way that was most beneficial for you. Please let us know your
thoughts then we can move forward.

Looking forward to hearing from you.

Thanks for your confirmation. 

 
Please kindly wait for the refund to appear on your account as it would take some time.
We will refund and send you an email to inform you. Besides, just so you know that a lot of
effort was put in your issue and we greatly appreciate it if no further action would be
considered. We keep our words and we hope you too.
 
Hope you are all safe and well.