Dear Mr.

Herron,
Thank you for sharing your concern. Firstly, I sincerely apologize for the delay in submitting
your writ. I understand how frustrating this must be for you, and I am sorry for any
inconvenience this has caused.
Client satisfaction is very important to us, and while it is very sad for us to hear that you are no
longer satisfied with our service, we must take your valid criticism to heart so that we can keep
making improvements. Please be assured that we are taking steps to prevent this from happening
again in the future and that we take full responsibility for missing the deadline. We are
committed to offering you with the finest possible experience and to solving this issue to your
satisfaction.
Please be assured that we are seriously considering your request for a complete refund and will
make every effort to put things right. But we would appreciate the chance to speak with you
about this issue further and reach an agreement that is mutually beneficial for everyone.
We would be pleased to continue our discussion if you could kindly let us know when it would
be most convenient. If you have any further inquiries, concerns, or comments, just let us know.
We look forward to hearing from you soon.
Best regards,