[Date]

[Customer Name and Address]

Dear Valued Customer,

We would like to express our sincere apologies for the delay in handing over your
dream plot. We understand that this delay has caused inconvenience and frustration for
you & your loved ones, and we would like to apologize for the disturbance caused from
our end. We would like to assure you that we are working diligently to resolve the issue
at hand and ensure that the handover is completed as soon as possible.

The reason for the delay is due to unforeseen circumstances beyond our control.
However, we are working diligently with our contractors and other parties involved in
the process to ensure that the handover is completed in the shortest possible time.

We would like to assure you that we are taking all necessary steps to ensure that this
type of delay does not happen again in the foreseeable future. We appreciate your
patience and understanding in this matter. Our commitment to providing you with a
seamless and hassle-free experience remains our top priority, and we will continue to
update you on the progress of the handover as we receive more information.

If you have any further concerns or queries regarding the delay, please do not hesitate
to reach out to us, and we will be more than happy to assist you.

Thank you for your continued trust and support.

Sincerely,

xxx