Subject: Update on Document Collection Process

Dear Mr. Anderson,

I trust this email finds you well. Thank you for reaching out and for your patience as we work
through the document collection process for your case. Your concerns are important to us, and I
appreciate the opportunity to provide you with an update.

I want to assure that our team is actively working on collecting the necessary documents for your
case. While I understand the importance of a timely resolution, please be assured that we are acting
diligently to ensure the thoroughness and accuracy of the information gathered.

I acknowledge that delays can be frustrating, and I really want to express my apologies, and
empathy for any inconvenience this may have caused you. However, I want to assure you that we
are gladly addressing each one to expedite the completion of your document collection.

Nonetheless, to provide transparency, our team will stay in regular communication with you once
a week to keep you informed of any developments in the document collection process.

Your cooperation is crucial in ensuring the efficiency of this process. If there any additional details
or documents you can provide us, it would greatly contribute to expediting the overall progress.

If you have any immediate questions or concerns, please do not hesitate to reach out to me directly
to paulaacostag142@hotmail.com. I am here to assist you throughout thus process and address any
additional inquiries you may have.

I appreciate your understanding during this time. Rest assured, your case remains a top priority for
us, and we are committed to achieving a resolution at the earliest possible time.

Thank you for choosing ABC LAW FIRM for your legal needs. We appreciate your trust and look
forward to serving you with entire dedication.

Sincerely,

Paula Andrea Acosta Gonzalez

Virtual Assistant