Akmal Haidar Alfath (22/505967/SV/22017)

1245 Terrel Lane

Midlothian, TX 76065
June 15, 2007
Customer service department for Merrywood Hotels 4413 East Lansing Street Tucson,
AZ 85748

Subject: Damaged Accounting CD-ROM Adjustment Request

Dear Customer Service at Merrywood Hotels,

We sincerely hope you are doing well as we write you this message. We are writing to
let you know about a recent problem we had with a faulty accounting CD-ROM we got
from your prestigious company. We are sorry for any inconvenience this may have
caused and value your quick response to this issue.

During our recent stay at Merrywood Hotels, We had the opportunity to attend a
seminar on accounting practices, which greatly piqued my interest. As a participant,
We was thrilled to receive a complimentary accounting CD-ROM to further enhance
my knowledge in this field. However, upon examining the CD-ROM, We discovered
that it was damaged and therefore rendered unusable.

Understanding the importance of resolving customer concerns promptly, We kindly

request your assistance in rectifying this issue. Given the circumstances, We believe a
suitable course of action would be to provide each affected attendee, including ourself,
with a replacement CD-ROM. Furthermore, to express my appreciation for your
dedication to customer satisfaction, We suggest accompanying the replacement
CD-ROM with a complimentary training video on accounting principles. This
additional resource would not only compensate for the inconvenience caused but also
enhance our learning experience.

We understand that unforeseen incidents can occur, and We hold no ill will towards
Merrywood Hotels. However, We must emphasize the impact this incident has had on
my ability to fully benefit from the seminar. We trust that Merrywood Hotels, known
for its exceptional service, will take immediate action to address this matter and restore
my confidence in the quality of your offerings.

We kindly request your assistance in resolving this matter by sending each affected
attendee a replacement CD-ROM and a complimentary training video on accounting
principles. We genuinely appreciate your attention to this issue and apologize for any
inconvenience caused. We look forward to a swift resolution and continuing our
mutually beneficial relationship.
Please feel free to contact us at your earliest convenience to confirm the next steps in
this process. Thank you for your prompt attention to this matter.

Yours sincerely,

Akmal Haidar