Refund Canned

We are very sorry about the inconvenience and in order to make up for it we are moving with a compensation worth 137 INR in form of re

Sure i understand its a little disappointing and for the inconvenience caused we are offering a compensation in form of 70 INR as a promoc
That sounds
Its your very
choice alarmingrefund
between and since
or a you had such a experience will it be okay if we went ahead and compensated you for the same?
Promocode
A Refund will take 48 hours to reflect and a Promo will reflect in 24-48 working hours.
5.A Promo code is valid for 30days and can be used once and the refund reflects back in your source account.

Rajan we are very sorry since we are unable to get a hold of the delivery partner and i understand how it feels and the inconvenience how
Order@z
6.We Understand the hassle and we have a different team for such cases,Request you to write an email to order@zomato.com. Please me

COD OPTION

I Have raised a request and the team will review our request and get your COD option enable in next 24 hours and post that yo

Sure there are two ways we can do the same first is you can pay 2-3 orders via online to get it back or second is we can raise a

As promised we have filled a manual request to get the option of COD in this account and the team will review the same and ge

REPLACEMENT CANNED

Shall i proceed and reorder the complete order for you at zero cost or proceed with a compensation worth 90 Rupees in form of refund/p
Reorder takes 30 minutes at free of cost and refund take 24 hours and promocode 10 minutes
It would be your choice between reorder/refund/promocode
Refund would take 24 hours and promocode 10 minutes to reflect

PG FAILURE
The order could not be placed as there was a payment gateway failure. I would request you to please place an order using an a

Kindly Use the Promo after 15 minutes as the Promo gets stuck due to Payment getaway failure but it will be reversed back just

Apke refund ke liye main aapko coupon issue kar sakta ho jo aapko turant mil jaayga ya fir aapke payment mode par 7 din tak

When you place a cooking instruction we have added a disclaimer it would be tried to followed on best effort basis failing to d
ation worth 137 INR in form of refund or a promocode of your choice completely.

on in form of 70 INR as a promocode which is valid for 30 days and can be used on any restaurant or any orders.
ensated you for the same?

feels and the inconvenience however since you have not got the order shall i proceed and initiate a compensation for the same?

o order@zomato.com. Please mention the order ID and issue description in your email, along with the pictures of the food. Our team will look into it an

next 24 hours and post that you can use the same

ck or second is we can raise a request for the team to review and they can get the COD option back in 24 hours

am will review the same and get it back in next working 12-24 hours.

h 90 Rupees in form of refund/promocode?

ease place an order using an alternate mode of payment or a different card. Also, try refreshing the app once before placing an order.

but it will be reversed back just give it a buffer of 15 minutes

e payment mode par 7 din tak reflect hoga.aap bataye main aapko coupon issue kardu 35 Rupees ka?

on best effort basis failing to do so is non refundable

ood. Our team will look into it and get back in 24-48 hours.

before placing an order.

APOLOGIES AND DENYING REFUND

We recommend you share your experience by writing a review on the restaurant’s page. This will be direct feedback by you for
However, as a team, we are working day in and day out to make it a better experience by making such cases rare.
The best resolution from our end is to work on such constructive feedback closely with the outlets
We are very sorry we cannot move with the request but can move with a request to make such cases rare.
As an aggregator, we do not exercise any direct control Thus, we ensure that our customer's feedback is shared with the releva
However, Zomato does not control the food preparation methods adopted by restaurants directly. However, as a platform, we o
We do Apologise and also we may not be able to move ahead with your request at the moment, kindly Pardon us.

.I would like to inform you that in the cart while mentioning cooking instructions it is clearly mentioned that in case the restauran
We've marked this order with the raised issue. Our teams will be working on this with the restaurant partner to suggest ways to
We do acknowledge this and our team is being intimated about it too. We'll be working with the restaurant partner to suggest be
I Understand your point but Jitendra we need to speak and validate the same with the restaurant and since they are closed for

Sure i would like to inform you that since the order is placed via COD we do not have your bank details and hence we cannot add it later h

We will try to give you a seamless experience with our service. However, food
preparation is something that is solely done by the restaurant. Hence, I am suggesting
that writing a review would be an ideal thing to do.

Your feedback is very important to us and hence I request you to write a review on the restaurant's page as it will help them understand w
When you place a cooking instruction we have added a disclaimer it would be tried to followed on best effort basis failing to d
 be direct feedback by you for them and will help improve their service.
such cases rare.

dback is shared with the relevant team so that it can be brought to the notice of the store.
However, as a platform, we offer ratings and reviews to help users in the decision-making when placing an order.
moment, kindly Pardon us.

ned that in case the restaurant fails to comply with special instructions no refund will be processed for that from our end
ant partner to suggest ways to serve you a better ordering experience.
estaurant partner to suggest better ways to improve the ordering experience.
and since they are closed for the day that would be a little tricky so we can do is you can raise the ticket in the morning around 1.30pm and

d hence we cannot add it later hence we offer a promocode

as it will help them understand what went wrong and what they can do to improve upon their services.
on best effort basis failing to do so is non refundable
e morning around 1.30pm and once they confirm this we will proceed and provide a resolution
IRT

Since you are unresponsive we are reaching out via call kindly pardon us if this is an imposition.

Allow me a moment to speak with the restaurant and get this checked this usually takes 2-3 minutes stay with us.

Siddu we tried connecting with you via call but the lines were not connected at the moment.
We appreciate you being on the line as we are working on the concern
We are connected via call with you
Thank you for staying with me on the call as we are working on your issue.
We are connected via call with delivery partner and you will hear from us in next 2 minutes
Thank you for being connected with us.
We understand that its taking a little longer thank you for being on line connected with us
Please allow me a moment while I go through your concern.

Thank you for your patience but it is taking me a little longer. I am on a call with the restaurant partner, will get back to you wi

We are connected with you and the restaurant partner on a conference call now

Dhanyawad humare saath call pe is samay jude rehne ke liye

Hum aapke order pe kaam kar rahe please call pe jude rahiye
Main maafi chaahta ho zada samay ke liye dhanaywad jude rehne ka call pe humare saath.
Hum is samay aapke saath call pe jude hai.

A promo code worth INR ___________________ will be added to the promo section of your cart. You can use it to get a flat di
 tes stay with us.

partner, will get back to you with an update shortly.

t. You can use it to get a flat discount of INR _______________ on your next order. The code will be valid for 30 days and it will be applicab
30 days and it will be applicable to all restaurants. An SMS will also be sent to you with the promo code details shortly. This promo code c
ails shortly. This promo code can be used only for a single order.
APOLOGY AND PQ SCRIPT

Hum aapki baat samaj sakte hai aur humne aapka feedback note kiya hai aur ispe kaam karne ki puri koshish karenge ek beht

Hum aapse Nivedan karte hai aap restaurant ke page pe ek review likhiye taake woh review restuarant dekh kar uspe kaam ka

Ji maafi chaahte hai lekin saare items freshly prepare hote hai order place hone ke baad aur aapka point hum samaj sakte hai.

Hum aapki baat samaj sakte hai lekin Zomato ek ordering platform ke roop me kaam karta hai hum food preparation control na

Lekin hum aise cases pe kaam kar rahe hai restaurant ke saath bohat closely.

Aaj ke anubhav ke liye hum aapse maafi chaahte hai aur aapko niraash karna humara iraada nahi tha.

Aapki baat hum samaj sakte hai lekin hum aapki yeh request puri nahi kar sakte hai lekin aapke diye huwe feedback pe humar

Aap is baar ham par bharosa kar sakate hain aur ham yah sunishchit karane ka prayaas karenge ki ham phir se aapakee seva ka

Hum vaastav mein apane graahakon ko sarvottam sambhav tareeke se seva dene ke lie kadi mehanat karate hain, lekin kabhee-kabhee. Hu
hamaari sevaon mein sudhaar karen.

Aapako huyi asuvidha ke lie hum hriday se shamaa praarthi hain.

Hum aapko batana chahenge bhojan ki gunavatta, maatra, taiyaaree aur packaging ek aisee cheej hai jis par hamaara adhik niyantran nahi

REFUND CANNED

Kya aapko huwi takleef ke liye hum aapko 153 INR ka refund ya promocode add kar sakte hai refund aapke bank me 2 ghante m

Ji maam jaise aapne COD se payment kiya hai aur aapki bank details added nai hai aur hum baad me nahi kar sakte hai isliye aapko promoc

Hume kaafi nirasha huwi is anubhav ke liye aur hum humari taraf se aapko compensation ke roop me promocode add kar rahe hai yeh 30 din

CLOSING

Zomato ko chunne ke liye aapka dhanyawaad aur aapki raat shubh rahe :)

Kya kuchh aur hai jisamen main aapakee sahaayata kar sakati hoon?

Shabana ji jaise aap kaafi samay se live nahi hai isliye hum yeh ticket close kar rahe hai lekin hum issi chat lobby me 24/7 maujo
Koi aur sahayta ke liye aap hume message kar sakte hai hum yaha chat lobby me 24/7 maujood hai.

Jaise aap kaafi samay se offline hai isliye hum yeh ticket band kar rahe hai lekin hum yaha 24/7 maujood hai aapki sahayta ke li

Zomato ko chunne ke liye aapka dhanyawaad aur aapka din shubh rahe :)

Apke refund ke liye main aapko coupon issue kar sakta ho jo aapke account me turant mil jaayga.Ya aapke payment mode par
 puri koshish karenge ek behtar anubhav ke liye.

uarant dekh kar uspe kaam karne ki puri koshish karega.

ka point hum samaj sakte hai.

m food preparation control nahi karte hai.

diye huwe feedback pe humari team din raat kaam karegi aur ek behtar ordering anubhav ke aor badegi.

ki ham phir se aapakee seva karane ke us sunahare avasar ko nahin ganvaenge.

ate hain, lekin kabhee-kabhee. Hum asafal ho jaate hain. Isilie, ham aapaka sahayog aur samarthan chaahate hain taaki ham is par kaam kar saken aur

ar hamaara adhik niyantran nahin hota hai. yah pooree tarah se restaurant par nirdharit hai aur yah restaurant se restaurant mein bhinn hota hai. isiliye

und aapke bank me 2 ghante me aayga aur promocode 10 minutes mein

kar sakte hai isliye aapko promocode offer kiya hain

ocode add kar rahe hai yeh 30 din tak valid hota hai koi bhi restaurants ya orders pe aur aapko flat discount milega use karne pe.

issi chat lobby me 24/7 maujood hai aapki help ke liye.

maujood hai aapki sahayta ke liye.

a.Ya aapke payment mode par 7 din tak reflect hoga.Aap bata dijiye main aapko coupon issue kardu?
 ham is par kaam kar saken aur

aurant mein bhinn hota hai. isiliye, kripaya restaurant ke page par apne order smbandhit review likhe.