Warm Up Day 8 Answer Key

1) I can’t order from sweetgreen. The app keeps crashing. Help!

I would apologize to the guest for the frustration and let them know we are
here to help. I would recommend they close and reopen the app, and log out
and back in. I would also recommend they use our online website to order in
the meantime.

We're so sorry that our online ordering system wasn't working properly. I
know that created a very frustrating experience for you. Our tech team is
looking into precautions to ensure this doesn't happen again.

If you're open to joining us for a meal later, we'd love to treat you to a $5
credit as a thank you for your patience. I’ve added that credit to your
account to use within the next 120 days. Hope to see you soon!

2) How do I order online? This is my first time!!

(dot)yeporder modified

please head on over to http://order.sweetgreen.com or download our app

here: http://appurl.io/j12sg1hu. you'll be able to place an order + select your
time for pickup. Let me know if you have questions!

3) This app stinks. Why not add the “checkout” button where I can
actually find it? I am lost always this is getting to be an annoyance.
Please pass to your people who make this app

(I used (dot)suggestion and modified it to be about the app, and I used

(dot)credit)

Thanks for reaching out! We really appreciate you reaching out to us with
your feedback about our app. As a young and continuously growing
company, we love to hear what our customers have to say and we take every
suggestion and criticism very seriously. I am passing this feedback along to
our engineers to ensure they take this to heart.

For the frustration, we’d love to make this right. I've added some credit to
your account to help treat you to your next meal. You can see this under “my
rewards” in your app account and online by clicking on “account,” then
scrolling down to “rewards” and “credit/promo codes." During checkout or
scanning your app to pay, you'll have the option to either apply your credit
during your next visit, or save it for a future one. To see this option, please
make sure you're running the latest version of our app.

Thanks again for your feedback and please let us know if there is anything
else we can help you with!

4) I believe your team added 15 of credit but I still cannot see it. Please
help!

First, confirm the credit is there. If it is:

Thanks for reaching out! I took a look at your account and can confirm that
the credit is there. To start, please try logging out and back into your
account. If the credit isn't showing up right away, go ahead and click "scan
to pay" on your app dashboard, and make sure the credit banner is set to
"use credit" rather than "do not use credit." Let me know if you're still
having any issues!

If there is no credit:

Thanks for writing in + sorry for the trouble with your credit. We're reaching
out to our app partner, LevelUp to assist + they'll be in touch directly. Let us
know if there’s anything else we can help out with!