Dear Customer

Thank you for contacting Starbucks. I just nished reading your email and I would like to apologize
for the situation you have experienced recently. Besides that, I appreciate you taking the time to
share your concerns with us.

First of all, I truly hope you and your loved ones are doing well, especially during these tough times.
The well being of our partners and customers is our top priority. Furthermore, we are working closely
with local health authorities, taking measures to protect the health of our members and customers.

In compensation for what happened, we would like to o er you and your friend a 50% discount in all
our shops. This coupon is valid for 1 year. In addition, we will continue to monitor this issue closely in
order to take further action as the situation evolves. Once again, I sincerely apologize for the
inconvenience caused.

Thanks again for writing us and if you ever have any questions or concerns, please do not hesitate to
contact us.

Sincerely,
Starbucks Customer Care.