CONVERTATION

"Thank you for calling the model.

Don't forget to visit our portfolio of services on the website www.Fashion.com.co
"You are on our waiting list to be assisted, your turn is 10 minutes away. Please
wait and one of our support agents will answer your call as soon as possible."
Employee (How can I help you)
Customer: "I recently bought a bag at your store.
Employee: "That's great to hear!
Customer: "Well, I have a problem with purchasing the bag."
Employee "I'm sorry to hear that. Could you describe the problem? Was it not the color at all
or are there specific characteristics that are causing you problems?"

Customer: ""Yes, the color is not black and the zipper is damaged, it does not work when
closing."

Employee "I am very sorry to hear that the bag arrived in poor condition. I understand your
frustration and I apologize for the inconvenience. To resolve this issue, I will need your invoice
number and photos of the defective bag,

Customer: "My order number is 15987 and here are some photos to confirm if I will arrive."

Employee :If possible, to help us and send it to me at the following number 304-547-4206 to
give you a prompt solution.

Customer: Can you provide me with your full name and phone number?

Employee: "My name is Oliva Mendez and my phone number is 3045474206."

Customer: "Thank you Ms. Oliva, could you spell your last name for me please?"

Employee: "Sure, it's M-e-n-d-e-z."

Customer: "Great, Ms. Oliva Mendez. I have your order number and your name. We will do our
best to resolve this issue. One last thing, could you please confirm your phone number?"

Employee: "Of course, it's 304-547-4206."

Customer: "Thank you, John. We will have our technical support team investigate the bag issue
and someone will contact you shortly. If you have any further questions or concerns, please
feel free to contact us. Have a nice day!"
Employee "Thank you for helping us with your invoice number and photographs. I have
received them and will start the process to resolve this issue for you. We will arrange a
replacement or refund, whichever you prefer. Please expect to hear from our support team
within 24 to 48 hours to provide you with further instructions.

Customer: "Thank you for your prompt response. I appreciate your help in resolving this
matter."

Employee "You're welcome and thank you for your patience and understanding. Our goal is to
provide the best service. If you have any further questions or concerns in the future, please
feel free to contact us. Have a nice day!"