Topic 1:

Student B: Hello, could I speak with someone from the office supply store?

Student A: This is Student A, how can I assist you today?

Student B: Hi Student A, I'm an office worker and I would like to place an order for my office.
Can you help me with that?

Student A: Of course, I'd be happy to help you place your order. What items are you looking to
purchase?

Student B: I also noticed that there are some sales advertised on the store's website. Could you
please let me know what sales are currently available?

Student A: Certainly, let me check that for you... I see that we are currently running a 20% off
sale on all office chairs and a buy one, get one free offer on selected stationery items. Is there
anything else I can help you with?

Student B: That sounds great! I will definitely take advantage of those sales. No, that's all for
now. Thank you for your assistance.

Student A: You're welcome! If you have any further questions or need any more help, feel free
to reach out. Have a great day!

Topic 2:

Student B: Hello, I'm in need of new furniture for my new office. Is this the right place?

Student A: Absolutely! Welcome to our office furniture store. We have a wide selection of
furniture options for you. What specific items are you looking for?

Student B: I need a desk, a chair, and some storage cabinets. Also, I'll require delivery service.
Can you assist with that?
Student A: Certainly! We have a variety of desks, chairs, and storage cabinets to choose from.
Let me show you some of our new arrivals. We have a sleek and modern executive desk that
would be perfect for your office, along with ergonomic chairs for maximum comfort. For
storage, we have versatile cabinets with ample space. As for delivery, we offer reliable and
efficient service to ensure your furniture arrives safely.

Student B: That sounds great. Can you provide me with a cost estimate for the furniture and the
delivery service?

Student A: Certainly! Let me calculate the total cost for you. Based on the items you mentioned
and our current prices, the furniture will cost $X, and the delivery service will be $Y. The total
cost, including both furniture and delivery, will be $Z.

Student B: Perfect! That fits within my budget. I'm ready to make a purchase.

Student A: Wonderful! I'll gather all the necessary details and process your order. Please
provide your contact information, and we'll arrange the delivery at your convenience.

Student B: Thank you for your assistance. Here's my contact information...

Student A: You're welcome! We appreciate your business. We'll be in touch shortly to finalize
the order and schedule the delivery. Have a great day!

Student B: Thank you, you are too.

Topic 3:

Student A: Hi, I'm a new employee here. Can you tell me about the office schedule and what
office supplies are available?

Student B: Welcome to the team! Our office operates from Monday to Friday, from 9:00 am to
5:00 pm. As for the office supplies, we have a well-stocked supply closet with essentials like
pens, paper, staplers, and folders. However, it's important to note that we follow a few rules
regarding the use of office supplies. Please use them responsibly and avoid excessive wastage.
If you need any specific supplies, feel free to ask me or our office manager.
Student A: Thank you for the warm welcome and the information. I will make sure to use the
office supplies responsibly. If I have any further questions, I'll reach out.
Student B: Great, glad to hear that! Remember, keeping our office supplies organized and in
good condition is important for the smooth functioning of our work environment. Don't
hesitate to ask if you need anything else. Welcome aboard!
Student A: Thank you, I appreciate your assistance and the warm welcome. I'm excited to be a
part of the team!

Topic 4:

Receptionist: "Good morning! Welcome to our company. How can I assist you today?"
Visitor: "Hello! Can you recommend any good lunch spots nearby?"
Receptionist: "Certainly! There are a few nice restaurants within walking distance. What type of
cuisine are you in the mood for?"
Visitor: "I'm open to anything. Just looking for a tasty meal."
Receptionist: "Great! I would recommend trying [restaurant name]. They have a delicious menu
and it's located just a few blocks away."
Visitor: "Sounds good. How about transportation to the airport? Any recommendations for
taxis?"
Receptionist: "Sure! Taxis are commonly used for airport transfers. I can arrange one for you if
you'd like. Just let me know your departure time."
Visitor: "That would be helpful. My flight is at 5:00 PM. Can you please arrange a taxi for around
3:00 PM?"
Receptionist: "Absolutely! I'll make a note of it, and a taxi will be ready for you at the specified
time."
Visitor: "Thank you so much for your assistance!"
Receptionist: "You're welcome! If you have any other questions or need further help, feel free
to ask. Enjoy your meal and have a safe journey!"

Topic 5:
Manager: Hello, welcome to the interview. Please introduce yourself.

Applicant: Thank you. My name is Student B, and I'm applying for the secretary position.

Manager: Great. Can you tell me about your previous experience as a secretary?

Applicant: Certainly. I have worked as a secretary for three years at ABC Company, where I
handled various administrative tasks and managed the CEO's schedule.

Manager: Excellent. How do you handle stressful situations and prioritize your tasks?

Applicant: I thrive in fast-paced environments and can effectively handle stressful situations. I
prioritize tasks by assessing their urgency and importance, ensuring deadlines are met.

Manager: That's important. What are your computer skills, especially with office productivity
software?

Applicant: I'm proficient in using Microsoft Office Suite, including Word, Excel, and PowerPoint.
I'm also familiar with scheduling and email management tools.

Manager: Good to know. In what ways do you ensure confidentiality and maintain
professionalism in your work?

Applicant: Confidentiality is crucial in my role as a secretary. I prioritize safeguarding sensitive

information and adhering to strict ethical guidelines. Maintaining professionalism is a core
value for me.

Manager: That's commendable. Do you have any questions or concerns about the role or our
company?

Applicant: Could you provide more information about the CEO's expectations from the
secretary? Also, what growth opportunities are available within the company?

Manager: The CEO expects the secretary to manage their calendar, coordinate meetings,
maintain confidential files, and handle correspondence. As for growth opportunities, we
encourage employees to pursue professional development and provide opportunities for
advancement within the company.

Applicant: Thank you for the information. I look forward to contributing to your team.
Manager: Thank you for your time. We will be in touch regarding the next steps.

Applicant: I appreciate the opportunity. Goodbye, and have a great day.

Manager: Goodbye, and best of luck with your application.

Topic 6:

Secretary: Good morning, ABC Company. How may I assist you?

Client: Hello, this is Student B. I need to speak with someone urgently regarding an emergency.

Secretary: I'm sorry, the person you're trying to reach is currently unavailable. May I take a
message for them?

Client: Yes, please. It's regarding a critical issue that requires immediate attention.

Secretary: Of course. Could you kindly provide your name, contact information, and a brief
description of the emergency?

Client: My name is Student B, and you can reach me at 555-123-4567. The emergency relates to
a potential security breach in our system.

Secretary: Thank you, Student B. I will relay this message to the appropriate person as soon as
they become available. They will get back to you as soon as possible.

Client: I appreciate your assistance. Please emphasize the urgency of the matter.

Secretary: Absolutely, I will ensure that the urgency is conveyed. Thank you for your
understanding, and we will address this promptly.

Client: Thank you. Goodbye.

Secretary: Goodbye.

Topic 7:

Secretary: Good morning, this is Student A, secretary at ABC Company. I'm calling to arrange an
appointment for our manager, Mr. Smith, to meet with you, Mr. Willson.
Client: Good morning, Student A. Thank you for reaching out. I'm available next Monday at 2:00
PM. Does that work for Mr. Smith?

Secretary: Thank you, Mr. Willson. Let me check Mr. Smith's availability. Yes, that time works
for him.

Client: Wonderful. Please confirm the meeting and let Mr. Smith know I'm looking forward to
discussing our upcoming project.

Secretary: Noted, Mr. Willson. I will send confirmation to both parties and make sure Mr. Smith
is aware of your eagerness to meet.

Client: Thank you, Student A. Have a great day.

Secretary: You're welcome, Mr. Willson. Have a great day as well. Goodbye.