UINT 1: BUSINESS COMMUNICATION

 CARD
7
Asking a co-worker about her current work:
A: Hi Phuong! How ‘s your work lately?
B: Well. I am very busy with my job. Are you ok today?
A: I am good. What project are you working on right now?
B: Harrington Harbor project.
A: How is it going?
B: It has been going smoothly so far, I have completed 50% of the work. How
about your work?
A: Great. I have signed a $500.000 contract of American customer.
B: Congratulation on your promotion.
A: It’s nice talking to you but I should get back to work now. Good bye.
B: Ok. Me too. Bye.

8
Talking to someone who’s just got back from a business trip:
B: Hello Phuong! How your work lately?
A: Hi. My work is very good. How about your work?
B: Well. How’s your trip to New York ?
A: Yes. I’ve had a great trip
B: Well, How’s everything in the NY branch?
A: Great. The building is morden and spacious. The staff are friendly and helpful.
B: What is your work in New York?
A: I had productive meeting with the branch manager and I visited the factory and
meet some key clients. So what is the situation at the headquarters?
B: Everything is going well. I like your new shirt by the way. Where did you buy
the shirt?
A: Thank you. I got it from store in New York.
B: I should get back to work now. Good bye.
A: Me too. Bye.

12
Role-playing
A: Good morning. How can I help you?
B: Good morning A. I am Phuong. Can I speak to the secretary?
A: Could you tell me more details?
B: Could you send me the 2018 sales report at Venice branch, for Athena
customer, please?
A: I am Sorry. Can you repeat that?
B: The 2018 sales report at Venice branch, for Athena customer
A: Ok. I will send it to by email immediately.
B That is good.
A: Is there anything else? I can do for you?
B: Yes. Please remember to prepare for the at 9 a.m video conference
A: I have finished the preparation
B: Thank you so much.
A: I should get back to work now. Good bye.
B: Me too. Bye bye.

UNIT 3: BUSINESS MEETINGS

36+112
 CARD
A: Good morning. Can we discuss about the meeting agenda for the next business
meeting. Could you tell me some information?
B: Yes. Of course.
A: Where is going to location of meeting?
B: The location of meeting is Room 2.
A: Ok. Who is going to write the minutes?
B: June Park is going to write the minute
A: What time is Sally Brown going to present?
B: It will start at 9.30 a.m and finish at 10 a.m
A: That is great. What item is Marty Taylor going to talk about?
B: Marty Taylor is going to talk about Goals for new strategy.
A: Sure. Who is going to present “Projects to begin ”
B: Jane Dinette is going to present Projects to begin
A: Thank you. Do you have any questions for me?
B: Yes. when is the meeting going to take place?
A: The meeting is going to be organized on Thursday 15th, 2017.
B: Who is going to chair the meeting?
A: Sally Brown is going to chairperson.
B: Well. What is the second objective of the meeting?
A: The second objective of the meeting is developing the marketing project for
next year.
B: Who is going to tlak about Focus Groups?
A: Rita Palmer is going to talk about Focus Groups
B: Ok. what is Ben Nguyen going to present?
A: Ben Nguyen is going to present Plan for the year
B: Great. Thank you for your answer. Good bye.
A: Bye.
48
Types of advertising for the product:

Student A
Good morning B
Ok. I think we should use newspaper
ads. Because it is the cheapest type of
adverts.
What about lifestyle magazine?
So, what is your opinion?
No. I don’t think. It is too expensive.
That’s good idea. It is cheaper and can
also reach more people than TV
commercial.
Thank you. Bye
Student B
Morning B. We are going to discuss
advertising plan for a new product line
for men.
I don’t think so. Because it does not
attract wide range of customers.
I don’t agree with you. Because the
reader of Lifestyle magazine are mostly
women. They are not our target
customers.
I think we should use TV commercial.
It is more eye-catching than other types
What about pop-ups via Internet?
That right.
Bye.

A (A customer care officer): Good morning. How can I help you?

B (A purchasing officer): Yes. I want to buy electric fans for my office.
A: What is the model number of this product?
B: It is F460CQ.
A: Well, it’s over there. How many electric fans do you want to purchase?
B: I need 50.
A: Yes, we have enough electric fans for you in the warehouse.
B: So can I ask you some questions about this product?
A: Sure. Go ahead.
B: Could you tell me what it is made of?
A: It is made of metal.
B: Yes, I see. Do you know how many colors it comes out?
A: It’s available in 2 colors: blue and gold.
B: Would you mid telling me what its special features are?
A: Yes, of course. The first, this product has 5 speeds and 360 oscillation. The
second, it is very convenient because you can hook up a USB cable to this electric
fans and change it from computer.
B: Wow! That’s great for an electric fan. I would like to know about the price.
A: The price is very reasonable. It costs $70.
B: Do you have any idea what its after-sales service is?
A: Sure. If you this item at our store, you will get 2 years guarantee for each
product and 10% discount for the next purchase.
B: Ok. That sounds amazing. So I will buy 50 electric fans with model number
F460CQ.
A: Yes. I will take note that. Where can I deliver these items for you?
B: You can send them at the office in Hanoi please.
A: When can you receive your order?
B: On Sunday afternoon, October 1st, 2019 please.
A: Ok. Thank you so much for your order. Good bye.
B: Bye

UNIT 6: NEGOTIATION
 CARD
(1) Making preparation before a negotiation:
A (CEO): Good morning. Have do you prepare the information about Jackson’s
background?
B (Secretary): Good morning. I found some information about Jackson’s
background. It specialize in electronic products and it needs new supplier.
A: Our objective is do get become Jackson’s supplier. Because Jackson company is
currently market leader in Taiwan. What do you think about it?
B: We will offer 5% discount for Jackson and we usually provide 3% discount for
new customers.
A: I don’t think it. We will not have profit with 5% discount. However we can
offer 4% discount.
B: Well. How do you think about payment term?
A: I think we should ask for 15 day payment term, so we can have cash to pay for
supplier earlier.
B: No. Jackson may not accept. Do you think about we will provide free delivery
to customer’s warehouse?
A: That is great. Can you prepare agenda and arrange a meeting with Jackson?
B: Ok. I will do it immediately. Do you need anything else?
A: No. Thank you for your idea. Good bye
B: No problem. Bye.

(1) Closing a deal:

A: Good morning. My name is My - Nacatomi’s sales representative. To day, we
are going to discuss our order with your company.
B: Hello. I am Phuong – Jackson’s sales representative. I hope we will be able to
reach a deal today.
A: Sure, first as for the price. How do you feel about $32 per unit?
B: I’m afraid we couldn’t agree to that. I think the price is too high so I want to the
price is the most cheapest. Would you consider $25?
A: Would it possible for you to accept $30jj per unit?
B: Ok. I am willing to work with that price.
A: Now, about discount policy. We usually offer 3% for order of 5.000 to 10.000
units.
B: We would like a higher discount. Another supplier is already offering us 5%.
A: If you order 15.000 units, we will give you a higher discount of 5%.
B: Yes. It is suitable for us.
A: Next, I would like to suggest a 4-month delivery term.
B: I disagree. How about 2 months?
A: I’m sorry, we don’t have enough production time with that term. How do you
feel about 3 months?
B: Yes. It is not bad idea.
A: Ok, so far we have agreed in price, discount and delivery term. This is certainly
a step toward reaching an agreement.
B: Thank you very much for an effective meeting. Good bye.
A: Bye.

UNIT 7: HUMAN RESOURCES

95
CARD
A (Human Resources Manager): Good morning. My name is My. I am a Human
Resources Manager at AMB Company.
B (Sales representative): Hello. I am Phuong – a sales representative at AMB
company.
A: You look unhappy. What’s wrong with you?
B: Yes. I feel quite dissatisfied.
A: Could you tell me why you are dissatisfied?
B: I have exceeded the sales target by 150%. According to the company policy, I
can get a bonus of $2,000. However, I haven’t received it.
A: I am sorry about that. Do you know our company is investing most of the
budget in its new business project.
B: Really? I haven’t heard about it before.
A: Let me apologize for inconvenience. Can we pay 50% bonus first and other
50% to be paid later for you?
B: Well! So when will I receive the money?
A: You will receive the money at the end of next month.
B: Great. I agree with solution. Thank you so much.
A: No problem. Good bye.
B: Bye.

CARD
A (Human Resources Manager): Good morning. My name is My. I am a Human
Resources Manager at AMB Company.
B (Sales representative): Hello. I am Phuong – a sales representative at AMB
company.
A: You look unhappy. What’s wrong with you?
B: Yes. I feel quite dissatisfied.
A: Could you tell me why you are dissatisfied?
B: I have exceeded the sales target by 150%. According to the company policy, I
can get a bonus of $2,000. However, I haven’t received it.
A: I am sorry about that. Do you know our company is investing most of the
budget in its new business project.
B: Really? I haven’t heard about it before.
A: Let me apologize for inconvenience. Can we pay 50% bonus first and other
50% to be paid later for you?
B: Well! So when will I receive the money?
A: You will receive the money at the end of next month.
B: Great. I agree with solution. Thank you so much.
A: No problem. Good bye.
B: Bye.