Unit Kompetensi 1

Judul Unit : Memberi Salam/Greetings

1. If you want to apologize, you will say....
2. If someone apologizing, you will say....
3. Dian : I have to go now, nice to meet you.
Bayu: ……. good bye.
4. Lucas: Hi Bastian,.......?
Bastian: Not bad, thanks.
5. Complete the dialogue below! The questions are from number 5 to 10.
James : Good morning, Professor Austin, how are you doing?
Professor Austin : 5........., James. I am doing well, and you?
6. James :......., thank you. This is my friend Emma, she is thinking about applying
to this college. She has a few questions. Would you mind telling us about
the process, please?
7. Professor Austin : Hello Emma, ....... I'm more than happy to speak with you. Please stop by
my office tomorrow.
8. Emma : ......., professor.
9. ......... for helping us.
10. Professor Austin :……… Hopefully, I will be able to answer your questions.

Unit Kompetensi 2
Judul Unit : Melakukan Perkenalan/Introductions
Lengkapi paragraph di bawah ini:
Complete the passage bellow
1. Good morning, everybody.
Please a)---- me introduce b)……….. My name c)---- Fifi Genia. I work d)------ an
administrative manager. I am thirty-eight e) -------f)-------- My g) ………. is 10, Marple Road,
Garland Cliff, MAN12 7OL UK. Travelling, gardening, singing or listening to songs or music
are h)---- i)------ Those are some details about myself .j)……… k) …… very much for your l)
…… intentions.

2. Hi everybody!
My a) ……. Jay Merck. b) …… c)…. engineer. I was d)---- e) ……… 1990. I live f)---- Green
Oak Street, Kurt Mel, BR3 10AL UK g)---- h)------ i) ….. fishing and drawing. That's a little
about me. Thanks.

3. a)……. afternoon, Mr. John. I would b)---------- to introduce my secretary. c) …… name d)

--------- Albert Mathews. He e)--- our company three f)---------. -ago. His hobbies are writing,
reading, and cooking. He g)------- born h)…… 1995. His i)……... j)…... 19, Bel Rose Road,
Carlton, LON25 8CZ UK. That is some information k) …….. my secretary. l)- ------ m)……very
much.
4. Hello!
I will a)……..my friend. Her name's Maurice Jonah Ethan. You call b)-------- Rice. She's
nineteen years c)-------. Her d)-----is a musician. Listening to and composing music are some of
her hobbies. e)…… f)----- g)……… 15, Rabbit Road Mount Anne, ILK65 25YU. Those're some
details h)…….. Rice, my i)…… Thanks.

Baca bacaan di bawah ini dan jawab pertanyaan-pertanyaan dengan jawaban-jawaban

Panjang! Read the passage below and answer the questions with long answers!
Passage One:
Good morning. I am Rachel Marks, the Marketing Manager of the Letter Right Company. Thank
you for allowing me the chance to introduce my company. Letter Right Company is a publishing
company. We publish many kinds of written texts such as books, magazines, tabloids, etc. The
company is located at Barlow Manilow Street, 135, High Hill Lane, BR120 11UL UK. Letter
Right Company was established in 1973 and its headquarters is in Ireland. It has branches in
some countries in Europe, America and Middle East, as well as in Asia. We are now also
expanding to Africa and Australia. We intend to connect the world through publishing, ranging
from individuals to groups and organizations. Please connect to our branch office in the listed
countries we run our operations, or visit our website. Thank you very much indeed for your
valuable time.
5. A. Explain about what kind of company that Rachel Marks introduce!
B. When and where was the company established and does it have some branch offices? Tell
the details about that!
C. Is the company still making some cooperatives? How does it explain the way to connect
with its business?

Passage Two:
Let me introduce my own company. I've been running my company for the last couple of years.
The company's name is Nick Nock. It deals with selling and buying local products, especially
handicraft. It employs about twenty-five persons. Its head shop and office is in Depok. And it has
three shops - in Bandung, Cilacap, and Jakarta. You can contact me on 012345678910 to sell
your products, or if you need to buy our products. I can assure you that you'll have the best offer
and business. Thank you for listening me, Sarah Goldman, The Owner, and good afternoon.

6. A. Who has been running Nick Nock?

B. Does the company sell something? Explain about that!
C. What the owner promise about the business or Nick Nock?

Unit Kompetensi 3
Judul Unit: Using General Expressions in Telephoning
Jawab semua pertanyaan di bawah ini
1. Mention the first three steps of receiving the telephone calls in your company!
 2. How would you ask the caller's name and company formally?
3. Mention minimum two expressions in asking the caller to wait while the line is being
connected!
4. What would you say if the person the callers intended to call is not connected including
asking for apology and telling the reasons if he/she is not available!
5. What would you say if there is a bad connection or unclear message from the caller?
6. How do you say to the caller if you want to end and close the phone call formally?

Unit Kompetensi 4
Judul Unit: Taking and giving Messages by Telephone
1. Mention three steps/procedures in taking and giving messages!
2. What are the details you need to write down on the phone message paper! (mention min.
5)
3. How would you write on the phone message paper if the caller, Ms. Ro would like to
meet your boss in your office at 8 a.m on Monday to discuss about the annual project of
2023!
4. What would you do and say if the caller, Ms. Ro would like to meet your boss but he/she
forgets to tell you the time and place information!
5. What would you say to confirm the message if the caller would like to be called back as
soon as possible and the caller's phone number is 085766644490!
6. What would you say to make sure the caller that his/her message will be delivered on the
right time as soon as possible!
7. Please make the form of the phone message paper based on the standard in your
company/institution!
8. What would you say to your boss if you would like to deliver the message you received
from the caller!

Unit Kompetensi 5
Judul Unit: Welcoming Visitors
Jawab semua pertanyaan di bawah ini
1. What are the language expressions used in welcoming visitors in your office?
2. Mentions 2 language expressions to identify the visitor dan his/her purpose of coming?
3. What would you do after you make the visitor waiting while you were checking the
availability of the person he/she would like to meet?
4. What reasons would you say if the person the visitor would like to meet is not available
in the office?
5. What would you say if you would like to delegate the visitor to the manager's assistant?
6. Mention 2 language expressions used to offer some refreshment to the visitor while
waiting?
7. The visitor would like to meet the customer service manager in his room that is located
on the 5th floor. How would you direct the visitor to the manager's room?
8. It is 3 p.m. and the visitor would like to leave your office, what would you say to him?