UCEL

FACULTAD DE CIENCIAS
EMPRESARIALES

INGLES PARA NEGOCIOS 1

EXTRA ACTIVITIES

Business Result Pre Intermediate

AÑO 2017
 Programa de Contenidos

Unidad Nº 1 Companies (UNIT 1 BUSINESS RESULT PRE-INTERMEDIATE)

Working with words: Company facts – Jobs
Language at work: Present Simple
Practically speaking: How to make polite requests.
Business Communication: Talking and asking about companies – Introducing yourself and others

Unidad Nº 2 Contacts (UNIT 2 BUSINESS RESULT PRE-INTERMEDIATE)

Working with words: Describing your job and job contacts
Language at work: Present continuous
Practically speaking: How to say phone numbers and spell names
Business Communication: Making and receiving telephone calls
Article for Discussion: Making contacts

Unidad Nº 3 Visitors (UNIT 3 BUSINESS RESULT PRE-INTERMEDIATE)

Travel (UNIT 7 BUSINESS RESULT PRE-INTERMEDIATE)

Working with words: Company structure – Travel
Language at work: Asking questions / Countable and Uncountable Nouns
Practically speaking: How to welcome visitors- How to report to a company reception
Business Communication: Making small talk and developing a conversation
Article for discussion: Cultural awareness when you travel

Unidad Nº 4 New Products (UNIT 4 BUSINESS RESULT PRE-INTERMEDIATE)

Working with words: The development process
Language at work: Past Simple
Practically speaking: How to show interest - Keeping a conversation going
Business Communication: Small Talk
Article for discussion: Launching a product

Unidad Nº 5 Employment (UNIT 5 BUSINESS RESULT PRE-INTERMEDIATE)

Performance (UNIT 12 BUSINESS RESULT PRE INTERMEDIATE)

Working with words: Job benefits and employment procedures-
Language at work: Present Perfect I and II (from Unit 12 page 74/75)
Article for discussion: The Young Revolution.
Unit 1: COMPANIES
Working with words: Company facts

1) Complete the questions with these words.

WHAT WHERE WHO DO HOW MANY

WHAT WHO DOES

1 ………………………………………. do you work for?

2 ……………………………………… does the company do?
3 ……………………………………… are you based?
4 ……………………………………… employees are there?
5 ……………………………………… the company pay well?
6 ……………………………………… is your annual turnover?
7 ……………………………………… are your main competitors?
8 ……………………………………… you have any well-known brands?

2) Read the company profile below and complete the gaps with these words.

competition production facilities brands head office CEO

products advertising sales company employees

Bestfoods is an American food ……………………………. with its …………………..…… in New Jersey.

Its most famous ………………………..….. include Knorr soups, Hellman’s mayonnaise and Skippy
peanut butter. The company has ………………….…………. in sixty countries and sells its
……………….………. in about 110. It has 44,000 ……………………..…… and
…………………………… of about $9 billion. Charles R Shoemate is the ……………………. . In the
food industry there is a lot of ……………………….. and Bestfoods spends a lot of money on
………………………… to retain its market share.

3) Choose a company and find out information about it on the Internet.

a) what each company produces or provides

b) where the company is based
c) where the company operates
d) how many employees it has
e) who its main competitors are
f) what its annual turnover is
4) Listen to this profile of an American company and answer the questions below.
(Business Focus Workbook Track 3)

1) Where is the company based?

a) Washington b) Wisconsin c) West Virginia

2) What does it do?

a) It publishes books b) It runs hotels c) It sells clothing

3) Does it employ mainly women?

a) Yes, it does b) Not sure c) No, it doesn’t

4) Why is it a good company to work for?

a) It pays well and offers good training.
b) It offers free clothing
c) There are 100 new jobs every year.

5) Are there many competitors?

a) Not sure b) Yes, there are. c) No, there aren’t.

5) Listen to the text again and complete these sentences.

a) Land’s End, Inc. is a clothing company …………………………… in Dodgeville.

b) It is a mail-order company ……………………….. its range of products through catalogues and

the Internet.

c) It has ………………………. sites in the US employing ……………………. people.

d) It ……………………….. another thousand staff abroad.

e) Over three quarters of the ……………………….. are female.

f) The company offers an average of ………………… hours’ training per person annually.

g) With a starting salary of over …………………… for production staff and over

……………………….. for professional people, it is a popular place to work.

h) In 2001 it had over ………………………. applicants for just over 100 new jobs!

i) …………….…………. in 2001 was $1,320 m.

j) In a market with so much ………………………….., Land’s End Inc. is doing very well.
Business Communication: Introducing yourself and others
 Talking about your company – Asking about a company
1) Read the following introductions. Which do you use to introduce yourself and which
to introduce others? Write YOURSELF or OTHERS .Which are more formal?
Underline the expressions used for introductions.

a) Signor Butani, I’d like to introduce you to a colleague of mine, Michelle Johns.
b) Mr. Sung, may I introduce you to our Managing Director, Jon Mann? Jon, this is Mr. Sung,
President of Sung Corporation.
c) Hello. I don’t think we’ve met before. My name’s Peter Banson.
d) Good morning. My name’s Giles Truro. I have an appointment with Mr White at 10.30.
e) Can I introduce myself? I’m Javier Corzon from Barclays, Madrid.
f) Hello, you must be Matt. I’m Susanna, a friend of your sister’s.
g) Excuse me. Would you by any chance be Ms Miles?
h) I don’t think you know each other, do you? Julia, this is Claude.

2) Match the phrases to the following responses. Mark with a X

the ones you use when you meet someone for the first time.

a. How’s work? 1) No, I don´t. Pleased to meet you James.

b. How are you?
c. Pleased to meet you.
d. I haven’t seen you for ages!
e. How are things going?
f. Please call me Paul.
g. How do you do.
h. Nice to see you again!
i. Hello, you must be Marco.
j. How´s your wife?
k. Do you know my husband James?
l. Do you know each other?
m. Can I introduce myself? I´m Eva Berg.
2) Not too bad thanks. A bit hectic.
3) She’s very well.
4) Pleased to meet you , too.
5) It’s good to see you again, too.
6) Very well thanks. And you?
7) No, we don’t. Can you introduce us?
8) How do you do.
9) Everything’s fine, thanks.
10) Yes, that’s right.
11) Pleased to meet you. I’m Rolf Müller.
12) Then you must call me Anna.
13) No, I´ve been away a lot recently.

3) Complete the three dialogues below with these expressions.

Pleased to meet you, Roger. Let me introduce you to some people.
Let me introduce you to Sally Dutton. Nice to meet you, too.
Is this your first day? Do you know many people here?
Have we met before? Are you new?

A Excuse me?
B Yes?
A ……………………………………………………………………………………….
B I don’t think so.
A ………………………………………………………………………………………
B Yes, I am. I started yesterday. My name’s Jenny Porter.
A Nice to meet you, Jenny. I’m Beatrice. Beatrice Kahn.

C Jack?
D Yes?
C ………………………………………………………. Sally, this is Jack.
D Nice to meet you.
E ………………………………………………………………………
D ………………………………………………………………………
E No, I don’t. I’m quite new.

F Good morning.
G Good morning.
F …………………………………………………………………………………..
G Yes, it is.
F Right. ………………………………………………………. What’s your name?
G Hall. Roger Hall.
F ………………………….……………………………. Let me introduce you to the receptionists.

4) Listen to what these people say and choose the best answer. (Business Focus
Workbook Track 6)

1) a) No, I don’t. b) Yes, we have. c) Really

2) a) Me too. b) No, I can’t. c) Yes, I am.
3) a) Really? b) Nor me. c) No, it isn’t.
4) a) And you. b) Great! c) Me too.
5) a) Who? b) Is it? c) Nice to meet you.
6) a) Fine, and you? b) Worse. c) Perfect.
7) a) No, I don’t. b) Yes, we have. c) Yes, from time to time.
8) a) How do you do. b) Well, and you? c) Do what?

ROLE PLAY: Talking about your company- Introducing yourself.

 1) STUDENT A: You are on a plane heading for Chicago. You have some business there.
Introduce yourself and your business to the person sitting next to you. Here are the
details of your company. Ask and answer questions to socialise with the other
passenger.

You work for a construction company

The name of the company is Bob and Sons
It specialises in commercial development such as shopping malls and restaurants
You are based in Kuala Lumpur
Your company has offices in Jakarta and Hanoi
You are an engineer

STUDENT B: You are on a plane heading for Chicago. You have some business there.
Introduce yourself and your business to the person sitting next to you. Here are the
details of your company.

You work for a pharmaceutical company

The name of the company is Glebco
It specialises in vaccines for diseases
You are based in Madrid
Your company has offices in Paris and Hamburg
You are a researcher

2) STUDENT A: You are at a hotel reception waiting for a client. You start a conversation
with another guest. Introduce yourself and ask questions about the company which
he/she works for. Use the information given.
Company: Candy-Hover Head office: Brugherio, Milan
Job: sales rep Based in: Rome
Products: washing machines, fridges, cookers Number of Employees: 6,700
Competitors: Whirlpool and Electrolux Annual turnover: $470 million

STUDENT B: You are at a hotel reception waiting for a client. You start a conversation
with another guest. Introduce yourself and ask questions about the company which
he/she works for. Use the information given.
Company: Walmart Head office: Bentoville, Arkansas
Job: Region Manager Based in New York
Number of Employees: 1.3 million in the US Competitor: Target
Products: consumer goods, household appliances Annual turnover: $30 billion

UNIT 2: Contacts
Working with words: Describing your job and job contacts
1) Match the business cards ( a-l) with the job descriptions (1-12)
a) b) c)
Linda Gabbiadini
c) d) d)
John Sutton Alice Hernández
Managing Director Human Resources Dietrich Hoffmeister Chief Accountant
Director Finance Director
Chief Accountant
e) f) g) h)
Li Wan
Sven Johansson François Blanc Yuri Mankovih
Secretary Purchasing Assistant Director of
Manager General Manager Reasearch
and Development

i) Jim Hicks j) Padrig Byrne k) Santi Brunello l) Kate Hogg

Sales Director Public Relations
Production Manager
Manager
Marketing Director

1) I buy all the things the company needs.

2) My job is to make sure that the company has a good image.
3) My job is to find and test new products.
4) I’m in charge of the people who sell our products.
5) I type letters, file papers and make appointments for my boss.
6) I have general responsibility for the whole company.
7) I look after the company’s money.
8) I do the books and prepare the balance sheets.
9) I’m the company’s people manager.
10) I make the products which the company sells.
11) I´m responsible for everything when the boss is away.
12) My job is to make sure we have the products which the people want to buy.

2) Complete each of the following sentences with IN, ON, WITH or FOR.
1) Françoise Blanc is ………. computers. He works ……….. IBM.
2) She has been working …………. a big company for five years.
3) She works ……….. the Personnel Department. She deals …………… the problems of the staff.
4) At the moment she is working ……….. the development of a new payroll software.
5) She is responsible ………. the development of an important part of the system.
6) They are involved …………. a new construction project overseas.
7) At the moment I’m doing a study ………… genetically modified foods.

3) Match the sentence halves.

1) I work as questions people have about their accounts
2) I’m responsible for an accountant with PTE International
3) My job also involves produce financial reports
4) I deal with checking companies’ accounts
5) As part of my job I have to Reading, not far from London
6) I’m based in giving financial advice

Language at work: Present Continuous

1) Complete the following text using either the Present Simple or the Continuous
 forms of the verbs in brackets.
Peter Willasey (WORK) ……………….…………………. in the Public Relations Department of Harrods.
Every day he (SPEND) ………………………..……. a lot of time with foreign journalists. They
(PHONE/OFTEN) ………………..…….………….. him to ask for an appointment. He (SPEAK)……..
………………..…………. to three reporters from India at the moment. He (GIVE) ……………………..
…….. them information about Harrods for their magazines. He (ENJOY) ………………………………
his job very much because he (MEET) ………………………. a lot of interesting people and every day
(BE) ……………………. different. Today, for example, Peter (ORGANISE) ………..…………………. a
visit for a group of French people. They (MAKE) ………………………………… a film for the Louvre
Museum in Paris. They (FILM) ……………………………….. Harrods’ most famous department, the
Egyptian Hall, at the moment. Newspaper and TV people (WANT/OFTEN)
……………………………….. new stories about Harrods and it is Peter’s job to help them.

2) Complete the following phone conversation by changing the verbs in brackets into
either the Present Simple or the Present Continuous. One of the verbs can be used in
either tense- which one?
Martin Hello. Is that Yvonne? This is Martin.

Yvonne Hi! Martin! What a surprise! Where (YOU/ RING) …………..…………………………….

from?
Martin I’m in a phone box in Cambridge.
Yvonne What (YOU/DO) …………….………….…………. in England? I thought you were in Italy.
Martin I was, but I (ATTEND) ……………………………….……. a conference in London
tomorrow and so Maria and I (STAY) ………………………………………… with some
friends here.
Yvonne (BE)…………………………….. Maria with you now?
Martin No. She (DO) …………….……………… some shopping. You (KNOW)
…………………… Maria, every time we (COME) ……….……………………… to
Cambridge she (SPEND) …………………………… hours in bookshops.
Yvonne: Yes, I (REMEMBER) …………………………….. the last time we went shopping
together.Martin, how long (YOU/STAY) ………………………………………………….. ?
Martin Until Sunday afternoon.
Yvonne Look, we (HAVE) ………………………………………….. a dinner party on Friday
evening.Why don’t you come over and join us?
Martin Yeah, sure, we’d love to. Any particular time?
Yvonne Let’s say 8 for 8.30. We (EAT/NEVER) …………………………… before then.
Martin Ok, great! We’ll see you on Friday!

Business Communication: Making and receiving phone calls.

1) Study these phrases for starting calls and complete the conversations below.
 Identifying who is speaking Saying who you want to speak to
This is Paul Henig. Could / Can I speak to…?
Paul Henig speaking. I’d like to speak to…
Is that Julia Gardini? Extension 596, please.
a) Ms Brunet Sales Department, good morning.
Mr Keller …………………………………. Helena Steiner, please?
Ms Brunet Hold on. I’ll get her.
b) Mrs Steiner Hello, Sales.
Mr Keller ……………………………….. Helena Steiner, please.
Mrs Steiner ………………………..
c) Switchboard Curtis Holding.
Mr Keller …………………….293, please.
Miss Delmont Accounts Department.
Mr Keller ………………… Mr Keller from ABS. …………………. Jean Delmont?
Miss Delmont Yes, …………………… How can I help you, Mr Keller?

2) Listening: A business journalist is writing an article about fitness centres. He

telephones Life Health Clubs to arrange an interview. Listen to the conversation to
answer these questions. (B Focus Book Track 6)
a) Where is the Marketing Director?
b) Why can’t he speak to the Sales Director?
c) Who does he finally speak to?
Now complete the chart with the words used in the dialogue.
Receptionist Caller
Answers : Life Health Club. Introduces himself: Hi. _________ _________
George Lawrence.
_____________ can I help? I’m ______________ from Washington.

Asks for Marketing Director: ____________

__________ speak to the Marketing
Director, please?
Apologises: __________ ____________
he’s in a meeting all day.
Offers to take message: __________
__________ take a message?
Asks for Sales Director: ____________
____________ the Sales Director?

Asks caller to wait: ____________ the

line, please.
Apologises: _________ _________ Mr
Lawrence, but his line is ____________.
Makes suggestion: Can I ___________?
Explains reason for call: __________
___________ to arrange a visit.

Offers to transfer to right department:

In that case, I’ll ________ _________
___________ to our Public Relations Department.

3) Choose the correct words in italics to complete the telephone conversation

A Fenton Engineering.
 B Number / Extension 473, please.
A I’m afraid the line’s broken / engaged. Will you hold?
B Yes.

A The line’s free now. I’ll put / connect you through.

B Thank you
C Paint Shop
B I’d like to speak to Mrs Isaacs.
C Who’s / Whose calling, please?
B Jacques Duval
C Wait / Hold on Mrs Duval. I’ll bring / get her.

C I´m afraid / regret she’s in a meeting. Do you want to call up / back later?
B No, it’s urgent. Could you leave / take a message?
C Yes, I will / of course.
B May / Could you ask her to call me back?
C Does she have your number?
B No. It’s Paris - the code / area is 00 331 then the number is 46 58 93 64.
Could you say / read that back to me?
C 00 331 46 58 93 64.
B That’s right.
C Anything / What else?
B No, that’s anything / all. Thank you very much.
C You’re welcome / fine.
B Goodbye.

4) Making calls: Match these comments to their replies.

1) Sorry, could you spell that? a) Yes, it’s 0181 432 9191
2) Could I speak to Ms Fenton, please? b) That’s ok, I’ll hold.
3) Could you take a message? c) I’ll call back next week, then
4) I’m afraid the line’s busy at the moment. d) Speaking.
5) I’m sorry but he’s away this week. e) Yes, of course. I’ll get a pen.
6) Could you repeat that? f) Yes, it’s M-E-E-U-W-S.

5) Messages: Match the sentences on the left with the responses on the right.

1) Would you like to leave a message?
2) Can I leave a message?
3) Are there any messages for me?
4) Can you tell her I called?
5) Can you ask him to call me back?
6) I’ll call back later.
7) Did you get my message?
a) Yes, but I didn’t have time to call you back.
b) No. Nobody called all morning.
c) Yes. I’ll pass on the message as soon as I see
him.
d) Yes, of course. I’ll just get a pen… Go ahead.
e) Yes, please. Could you tell him I’m coming at 3?
f) Yes, I’ll tell her when I see her this afternoon.
g) Ok, goodbye.

6) Complete the following conversations with phrases used on the phone.

a) Rec Good morning, Wessex Bank.
Mr C Good morning. This is John Carpenter . ………………………………….. from ASD .
…………………………….……………………. Alice Couts, please?
Rec …………………………, please, Mr Carpenter. I´m afraid there’s no answer.
………………………………………………………message?
Mr C That’s Ok. ………………………………….. later.

b) Bill Hello, Accounts.

Tom Hello, it’s Tom here. Is Jane there?
Bill Yes, sure …………………………………. her.

c) Secretary Hello, Personal Finance.

Katrina . …………………..……….. Katrina Miller. Is Mike Fox there please?
Secretary Let me see. …………………. on the other line ……….……………………?
Katrina I´m afraid I can’t. I´m boarding my plane right now.
..………………………………….. my plane arrives at 8.45 tomorrow morning?
Secretary 8.45 tomorrow …..…………………………………. your name again, please?
Katrina Katrina Miller.
Secretary Don’t worry, Ms Miller. I´ll give him your message.

d) Secretary Hello, Foreign Exchange.

Karen Hello, This is Karen Field here.……………………………. Per Johnson, please?
Secretary I´ll just see if he’s there. ……………………………., please.
Per Hello. Per ……………………… …………………………………., please?
Karen It’s Karen – Karen Field.
Per Oh, hi, Karen. …………………………………….. for you?
Karen ……………...……………the Japanese currency we ordered from you yesterday.

7) Crossword puzzle: Review vocabulary used on the phone

12
1) Can you ………. me later?
2) My phone’s ringing and I’m on another line. Can
somebody pick it ……? 1
3) I’m afraid I have to ….. our meeting till later. 2
4) …… on, please. I’ll see if he’s there. 3
5) I’ll look in my ….. and see if I’m free then. 4
6) I’m afraid his line’s ………. Can I take a message? 5
7) My telephone number is 40 21 68 97, ……564. 6
8) He can´t come to the phone. He’s in a …… 7
9) If we can’t find another date, then we will have to 8
…….. the meeting. 9
10) I´m not free in the morning, but I can make it in 10
the afternoon or …….. 11
11) Can you ….. me through to Sales, please?
12) I’d like to make an …… with you for tomorrow.

ROLEPLAY: Telephoning
A) Work with a partner. Take turns to be student A and B.

Student A: You want to talk to Mr Michael Shumster from Reebok Co.

Phone Reebok and ask to speak to him. If he’s not available, leave this message: “ I
need to contact him urgently. Ask him to call me back”. Give your name, and contact
number.

Student B: You are the receptionist at Reebok Co. A person calls to talk to Mr Michael Shumster.
He’s not in his office now. Offer to take a message. Ask caller to spell his name and
ask for contact number.

B) Work in a group of three. Student A, Sam Santhers, is calling a company to speak to St. B,
Rory Manning. The company receptionist, Student C answers the call and puts Mr Santhers
through to Mr Manning.

Student A: You are Sam Santhers (tel nº 0342 56885643). You want to speak to Rory
Manning to tell him that the brochures for the exhibition are ready.

Student B: You are Rory Manning. The receptionist puts you through to a caller.

Student C: You are a receptionist at Nike. Answer the phone and put the caller through.

C) Work with a partner

Student A: You start the call.

 Answer the phone – you work for Orion Publications
 Line is engaged – offer to take message
 Ask who’s calling
 Ask for the spelling
 Ask for a telephone number
 Say you’ll give Brian the message
 Say goodbye

Student B: You phone Orion Publications

 Ask for Brian O’Conner
 Give a message – I have the new report
 Give your name – Rachel Henderson
 Spell your name
 Give your telephone number – 815 7034
 Thank the receptionist and say goodbye

ARTICLE FOR DISCUSSION: MAKING CONTACTS

Why do you think networking is so important in business? What kind of contacts would you like
to make at a networking event? At a networking event… what would you do to make contact
with your targets?

Making
worst mistake is spending too long with one
person, so keep moving around.

You may need to interrupt conversations, but

contacts
If you want to find clients or improve your
try not to make your presence felt immediately.
It’s easier to join a group than two people, who
may be having a private discussion. Have your
business cards ready but only hand them out
career prospects at networking events,
when people ask you for one – it will seem
preparation is essential. Find out who will be
more valuable that way.
there – at least the most important people you
would like to meet.

Arrive at the event early and walk around so

that you feel at home there. Take one drink but
never eat – keep one hand free to shake hands
and give business cards. One of the best ways
of making contact with your targets is to stay
near the registration area in order to meet them
accidentally as they arrive.
After the event, study the cards you’ve
Begin by asking your target at least three collected and, before you forget, write when
questions. Don’t keep your arms folded in front and where you met that person on the back of
each one. Call important contacts a day or two
of you – this is negative body language. Never
after the event, or write a short note to say how
look over the shoulder of the person you are
much you enjoyed meeting them.
talking to for someone more interesting. The

Discuss these questions with the class.

1. How can body language have an impact on the person you’re talking to?
2. Why is it important to keep moving around?
3. What problems may arise in these business situations?
4. How do you feel about the idea of making contacts at networking events?
5. What other ways of making contacts can you think of? How would you compare them to these
events?
6. Have you ever been to a networking event? Did you make useful contacts?
UNIT 3: VISITORS AND TRAVEL
Working with words: Company Structure

1) Here are three diagrams representing the structure of an organization

Look at diagram 1. Which group of people…

… own the company?

… sell to the company?
… formulate policy?
… buy from the company?
… work for the company?

2
Purchasing Production Marketing Distribution
Shareholders and Sales

1
Board of
Directors

Suppliers Staff Customers

Research
and

3 Development

Management
and
Control

Finance and Human

Administration Resources
2) Look at diagrams 2 and 3.

Which parts of the organization…

… manufactures the product?

… sells the product?

… deals with personnel?

… creates new products?

… buys supplies?

… gets the products to the consumers?

… records transactions, collects cash, makes payments and calculates costs?

… plans, schedules, monitors, measures and gives direction?

 3) Study this organization. Which department:

a) puts the products in boxes and craters?

b) places ads in magazines?
c) pays the staff?
d) purchases supplies?
e) sells the products to customers?
f) plans how to sell new products?
g) services the machine and equipment?
h) arranges courses for the staff?
i) recruits new employees?
j) manufactures the product?
k) invoices customers?
l) deals with customers’ problems and complaints?
m) dispatches the products and sends them to the customers?
n) organizes control systems to control mistakes?
o) deals with taxation, investment, and cash management?

MARKETING
HUMAN PRODUCTION FINANCE
RESOURCES

Training Production Marketing

Buying

Personnel Packaging Sales

Customer
accounts
Wages and Distribution After-Sales
Salaries Service Financial
Services
Quality Advertising

Maintenance

4) In Business English we use a lot of acronyms. What do these stand for?

PA:

IT:

R&D:

PR:

HR:

CEO
Working with words: Company visits and travel

1) A is visiting C’s company to present his products. B is the receptionist. Complete

these extracts from the conversation with words from the box.
do seat look have sign
meet pass satisfaction visit
A Good morning. I _____________ an appointment with Ms Foster.
B Certainly, sir. Could you _______________ in while I tell Ms Forster you’re here?
A Yes, sure.
B Here’s your security _________________. You’ll need to show it when you go through that door.
Would you like to take a _______________ while you’re waiting? Ms Forster will come and
______________ you in five minutes.
A Thank you.

C So would you like a ________________ round the company before we start?

A That would be very nice.
C This is our head office and over there you can see the warehouse
A It’s really interesting to come and __________________ our potential customers.
C Yes, definitely. I’m sure this will help us to _______________ business with you in the near future.
A I’m sure about that. And it will help us improve customer ___________________, too.

2) Where can you hear the sentences below? Match them to the pictures A-D.

A
B
C
D

1 One way or return?

A) I’m not sure. There’s a timetable over there
if you want to check.
2 Do you have one to rent for today? B) It’s just for me. Is there a safe in the room?

3 I’m looking for Gate 45.
4 Can I check out, please?
5 Is this the platform for Munich?
C) If you’re going south, there’s one about 30
km down the motorway.
D) No, I don’t. Can you tell me what time we’re
boarding?
E) Yes, That’ll be $74, including insurance.

6 Is there a petrol station near here?
7 Do you have any bags to check in?
8 Single or double?
F) I’m not sure. Is the fare cheaper if I pay both
journeys now?
G) You’re in the wrong part of the terminal. It’s
over here on the left.
H) Sure. I’ll just prepare your bill.

Practically speaking: How to welcome visitors. How to report to a company reception

Business today is international. Business people often have to travel o a lot. On a business trip people
may meet colleagues and business partners for the first time. It is usual for colleagues from different
countries to experience cultural differences. In other words, they may be surprised by foreign social
conventions, that is the different ways that other nationalities or different cultures do things.
Cultural awareness is the ability to understand, accept and value other cultures.

1) Complete these sentences and questions using words and phrases from the box.
CAN I … DO YOU… IS… NICE… I HEAR YOU …
PLEASE… WOULD YOU LIKE… SHALL I…

1) ………………………………….. get you something?

join you?
2) …………………………………. talking to you.
to meet you.
3) …………………………………. a coffee?
another drink?
4) …………………………………. help you with your bag?
take you to your hotel first?
5) …………………………………. there a bar in the hotel?
this your first time here?
6)………………………………….. excuse me.
go in and take a seat.
7) ………………………………… ‘re good at tennis.
work for Sony.
8) ………………………………… know a lot of people here?
come here every year?
2) Read the conversation from a conference. Complete with expressions from 1 above.
A Hello. ……………………………………………..
B Yes, of course. Take a seat.
A My name´s Elisa
B ………………………………………..Elisa. My name’s
Pierre.
A Nice to meet you too, Pierre.
B …………………………………….. for Apex?
A Yes, that’s right! Do you work with my company?
B I work with your boss, Luca.
A Oh, right!
B …………………………………first time here?
A Yes, it is. Boston is a lovely city!
B ……………………………………. something to drink?
A No, thanks, I´m fine. Nice ……………………………………. I need to go to my room before
dinner.
B Sure. See you later maybe.

3) Rosa Lanson has arrived in Canada for a meeting with Bob Wyatt of StarTelevision.
Complete the conversations using the phrases in the box.
 a. I´m Alan Dave, Mr Wyatt’s assistant. b. I have an appointment with Mr Wyatt.
c. How do you do d. Did you have any problems finding us? e. Perhaps you’d like to take a seat.

Rosa Good afternoon. My name’s Rosa Lanson. (1)…………………………………………….

Receptionist Oh, hello. Yes, your meeting is at 3.45, isn’t it?
Rosa: That’s right.
Receptionist Could you sign the Visitor´s Book, please? I´ll call Mr Wyatt’s office. Hello, this is reception. I
have Ms Lanson here to see Mr Wyatt… Thank you. Somebody will come down for you in a
minute, Ms Lanson (2). ……………………………………………..
Assistant Ms Lanson? Hello (3) ………………………………………………. . How do you do.
Rosa (4)…………………………………….
Assistant Welcome to Star Television. Mr Wyatt is expecting you, would you like to come this way?
Rosa Thank you.
Assistant (5) …………………………………………………..
Rosa No, none at all. It was just a short taxi ride from my hotel.

4) Bob is introducing Rosa to a colleague. Complete the conversation with the phrases in
the box.
a. Pleased to meet you. b. Shall I get some coffee?
c. I’d like to introduce you to a colleague of mine. d. How long are you staying here?
e. Did you have a good flight up to New York? f. Have you been to Toronto before?
g. Then you must call me Chantal.

Assistant Mr Wyatt. Ms Lanson to see you.

Bob Oh, good. Show her in… Rosa! How are you?
Rosa Very well, thanks and you?
Bob Fine, just fine. Rosa, (1) ………………………………….. Chantal
Dubois, our Director of Programming. Chantal, this is Rosa Lanson.
Rosa (2) ……………………..……………….
Chantal It’s good to meet you, Ms Lanson.
Bob Chantal will be working with me to evaluate the project plans.
Rosa Oh, good. I look forward to working with you.
Chantal Me, too, Ms Lanson.
Rosa Oh, please, call me Rosa.
Chantal (3) ……………………………………………….
Bob It’s good to see you again, Rosa. (4)……………………………………….
Rosa Thanks, yes- although it was delayed a bit.
Chantal (5) ………………………………………………………………
Rosa Just till tomorrow. I have to get back to London.
Chantal That’s a pity. (6) ………………………………………….…
Rosa No, this is my first trip to Canada.
Bob Well, next time you must stay longer. Now, (7)…………………………………….
Chantal That would be lovely. Then we get started.
5) Read these short extracts. Which questions do you think they asked?
 a) A: …………………….……………………………..?

B: Yes, although there was quite a bit of turbulence over the Atlantic.

b) A: …………………………………………………….?

B: Just three days this time. I’m flying back the day after tomorrow.

c) A: …………………………………………….……….?

B: Yes, I often come to London two or three times a year.

d) A: ……………………………………………………….?

B: Oh, that would be great. I haven’t had anything to eat for hours!

6) Complete the following conversations:

A- Mark Mc Cormick has just arrived at Haward PLC. to discuss some business matters.
CEO …………………………………………………. flight?

MMC It was quite good, thanks.

CEO Is ………………………………………….. to Haward?

MMC I was here a couple of years ago, actually.

CEO So, you already know the

premises…………………………………………………….?

MMC Some coffee would be fine.

B- Ben Thomas introduces his colleague Nicholas Kane to a co-worker-Yvonne Durant, during lunchtime in the
canteen at work.

B Yvonne, ……………………………………………Nicholas Kane.

Y Nice to meet you Nicholas.

N Nice to meet you, too.

Y So … What ……………………………………… here in the company?

N I’m helping in the Legal Department, there are a lot of people on vacation.

Y Oh! And … how …………………………………………………… here?

N Well, I arrived here last Monday, so I’ve been here for a week so far.

Y ……………………………………………….to drink?

N Some mineral water will be fine, thanks.

C-Piet van Els is welcoming Bob Wyatt, a visitor from Toronto, Canada.

Piet Mr Wyatt. How do you do.

Mr Wyatt How do you do, Mr van Els

Piet Do come into my office. ………………………………………..…………………………?

Mr Wyatt No, none at all. I walked here. My hotel is only a few minutes away.

Piet Which …………………………………………..………………………?

Mr Wyatt I’m staying at the Garrick. It’s in King Street. Do you know it?

Piet I know the name. Do ………………………………………………

Mr Wyatt Yes, it’s very pleasant and friendly. I always stay there when I
come to London.

Piet Really? How often ………………………………………………………………………..?

Mr Wyatt Four or five times a year. What about you? …………………………………..…………………?

Piet Yes, I also do quite a lot of travelling – mostly in Europe but I go to Canada and the States
as well – about two or three times a year.

Mr Wyatt That’s interesting! ……………………………………………………………?

Piet No, I’ve never been to Toronto, but I had a holiday on Vancouver Island not long ago.

Mr Wyatt Did you? That’s where I was born .I lived there until I was 20.
Did………………………………………………………………….?

Piet I had a wonderful time there. It´s a beautiful place.

ROLE PLAY: Welcoming visitors

1) STUDENT A: You are the Personnel officer from ICT Argentina. The CEO from ICT Norway has
come to your country. You meet him/her at the airport.

STUDENT B: You are the CEO from ICT Norway. You have just arrived in Argentina. The Personnel
Officer from ICT Argentina welcomes you at the airport.

A B

Greet him/her.
Introduce yourself
Welcome him/her
Greet him/her.
Introduce yourself.
Thank him/her
Ask about journey to Argentina
Tell about your flight
Offer to have a coffee
Refuse. You prefer to go to hotel first.
Give reasons.
Ask where he/she is staying
Give name. Say why you like it.
Ask about previous visits to Argentina
Explain it’s first time in the country.
Ask about length of trip
Say it’s just for a week.
Ask about places to visit.
Mention places of interest.
Offer to take him/her somewhere
Accept invitation. Thank again.

2)

STUDENT A

You are waiting for Student B at the airport. It´s the first time you meet. Approach the passenger and:

1. Introduce yourself and ask him if he`s the person you are waiting for. Welcome visitor
3. Ask him about the trip
5. Ask him if he feels tired
7. Ask him if he wants to meet for lunch.
9. Tell him that you´ll take him to the hotel

STUDENT B
ARTICLE
You are on a business trip to another country. Student A is waiting for you at the FOR
airport. It´s the first time you meet. He’ll approach you.

2.Respond and thank

4. Tell him about the trip
6. Answer and ask him about the hotel the company has booked for you
8. Agree to meet for lunch
10. Thank him.

DISCUSSION: CULTURAL AWARENESS WHEN YOU TRAVEL

 Pre Reading discussion:

a) What do you understand by the phrase “Think globally, act locally”?

b) What is cultural awareness?
c) When you travel abroad, what kinds of differences do you notice?
d) Think of a country you have visited. What was the biggest difference?

Cultural awareness when you travel

ost travellers have a story about travel to another country
the problems of cultural differences. Perhaps they arrived
for a meal or they ate too early. Maybe they did
ething at the dinner table that is *rude or they chose the
ng topics of conversation. These stories are often funny
rarely serious. When two people with experience of travel
t, they usually expect cultural differences – after all, that’s
t makes travel interesting. But the visitor with a good
ural understanding will communicate more effectively and
welcome back. Here is a summary of the key areas to
sider.
________________________________
en you first meet, it’s important to talk about ‘safe’
ects. In all parts of the world, your journey and the
ther are likely to be good opening topics. Also, asking
ut the country you are in and places to visit are good ways
evelop a conversation. However, opinions are different
n someone introduces the topic of family or free-time
ests. Not everyone likes to talk about personal things in
workplace. The *golden rule here is to begin with the safe
cs and build the relationship before you move on to
ects like the economy or politics.
__________________________________
gestures we make in our own countries do not always
slate’. When you shake your head from side to side in
a, it can mean ‘Yes’, not ‘No’. But hands can cause bigger
blems than heads. For example, putting your hands on
hips in parts of Southeast Asia might suggest you feel
ry or *hostile towards them – definitely don’t use it with a
ce officer or government official!
Finally, there are your feet. Don’t show the bottom of your shoes
in many countries and you might need to take them off when
entering someone’s house – or you might need to keep them on!
3_______________________________
Polite travellers are welcome all over the world and people will
invite you into their house. In many cultures, this offer of
hospitality is very serious. If you refuse an offer of food, help, or
even a gift sometimes, it can be very rude. At a meal, it could be
polite to finish everything or polite to leave a little. In general,
guests who try anything put in front of them (even the strangest-
looking food) will be welcome back in all cultures.
4________________________________
If you are abroad with a close friend or *spouse, find out what is
*acceptable when you are in public. Holding hands is probably
safe, but kissing in public might not be. Alternatively, you might
be surprised by how much people in some cultures show their
affection.
5 ________________________________
The rules of punctuality really are very different, even within
continents such as Europe. It’s hard to generalize about regions.
For example, people often say South American countries are
relaxed about being on time, but in Chile it is important to be
punctual. There is a simple guideline to follow: If you arrive early
or on time, your host might be surprised, but not think it’s rude. If
you or someone else arrives late, then perhaps that’s your
*custom or their custom (or maybe they just couldn’t find a taxi!)
In other words, accept and learn from cultural differences.

mething that people think can be permitted

l way of doing things in a country
st important rule
sive *rude = not polite
you are married to
Reading Tasks
1) Read the text about cultural differences. These five headings are missing from the
text. Write them in gaps 1–5.

Showing affection Time Topics of conversation

Heads, hands and feet Hospitality and food
2) Choose the correct ending, a or b.

1 The writer thinks cultural differences between two people …

a are often very serious. b don’t often cause big problems.
2 ‘Safe’ topics are …
a good for starting conversations b usually very boring.
3 The gestures in your country …
a are rude in other countries. b do not always have the same meaning in other countries.
4 When you eat in another country, the writer thinks you should always …
a taste any kind of food. b take a gift to your host’s house.
5 The writer advises that you should …
a always take a taxi to dinner. b expect differences.

3) Read the text again and answer the following questions.

a) Why is it important to have a “good cultural understanding” when you travel?

b) What’s the “golden rule” when you meet someone for the first time? Give examples of “safe
topics”.
c) Do gestures help to build up a relationship? Why? Give examples.
d) Mention different cultural attitudes at a meal situation.
e) What might be considered rude/polite when you travel with a friend or spouse?
f) What’s advisable to do as regards timing?

4) Use a word from A and one from B to complete these sentences about customs.

A) build - shake - refuse - be - accept - shake - show - make - take off

B) your head - hands - your shoes - differences - gesture - an offer -
a relationship - punctual - affection

a) People always _______________ when they meet, even if they know each other well.
b) When you ________________, it means NO.
c) You don´t __________________ when you enter someone’s house. Keep them on.
d) It´s always important to ____________________ for a meeting.
e) Never _______________________ of food at someone’s house.
f) When you ___________ the upward ___________ with your thumb it means GOOD.
g) Don´t ______________ in public – it´s considered vulgar.
h) It´s essential to _____________ with a business contact before talking about personal matters.
i) It´s important to ________________ and understand cultural ______________ when you travel.

POST READING DISCUSSION

Are statements A to I in 4 true for your country? Which are different?

Imagine a colleague or client is visiting your country for the first time. Think of three pieces of advice
or information you can give about your culture and its customs.
UNIT 4: NEW PRODUCTS
Practically speaking: How to show interest and keep the conversation going

1) What topics do you like talking about at a business lunch or when you meet
colleagues from a different country?

Cinema ….Family ….Travel ….Food….Sport ….News …..Books… Politics ….

2) Are there any topics you would NOT discuss? Make a list.

3) Work with a partner. Brainstorm questions you could ask to start the conversation on
the topics above. Use the beginnings to help you:

Cinema:
1) Did you see ……….?
2) Do you like going to the cinema?
3) What type of films …………………………………………………?
4) …………………………………………………………………………….?
Food:
1) What kind of food do you like?
2) Do you prefer……….….. or ……………..….?
3) …………………………………………………………………………….?
Books:
1) Are you fond of reading?
2) What are you reading at the moment?
3) Who is ………………………..?
4) ………………………………………………………………………………?
Sport:
1) Did you see ………….…………. last night?
2) Are you interested in …………………………….?
3) Do you like playing or watching…………………………..?
4) …………………………………………………………………………………?
Travel:
1) Is this your first time in …………?
2) Have you ever been to …………?
3) ………………………………………………………………….?
4) …………………………………………………………………..?
News:
1) Have you heard about the merge between LAN and TAM?
2) Did you see that …………………………………………..?
3) ………………………………………………………………………?
 4) Listening (Business Focus Book – track 11)

a. Listen to these conversations. Which topic in 1) is being discussed?

1. CONVERSATION 1 _____________ 2. CONVERSATION 2 ______________

3. CONVERSATION 3 _____________ 4. CONVERSATION 4 ______________

b. Listen again. How does each speaker usually open a conversation? With an
information question (WH-) or with a yes/ no question?

c. It is important to sound interested and ask logical questions in a conversation.

Look at the comments people are making in the cartoon. Choose a response from
the box to show your interest, then ask a follow-up question, as in the example:
A I’m a sales rep.
B Oh, are you? Do you travel a lot?

Are you? Did you? Is it really? Me neither. Wow! Do you? Me too.

f. I don´t like c. I have 6

a. I´m a b. My company´ s football children
sales rep. Spanish

e. I worked in the
US for six years

d. I love
pasta

d. Listen to the

5) a. Complete the gaps in these questions with the words from the box.

much far long many high often

1- How ………………… many children have you got?

2- How ………………… do you speak English at work?
3- How ………………… time have you got?
4- How ………………… is this session?
5- How ………………… is that building?
6- How ………………… is the hotel? I’m really tired!

b. Now match the questions in 1 to these answers.

a- About 200 metres. Impressive, isn’t it? ……

b- Thirty minutes, it finishes at 11.00. ……
c- Every day at the moment. ……
d- Three, all girls. ……
e- About ten kilometres. Do you want to leave? ……
f- About ten minutes, then I have another appointment. ……
6) Complete the follow-up questions in these mini-dialogues, using the words in brackets.

1- A: I like going to the cinema and I’m interested in reading.

B: Oh really?..................................................................? (kinds of books/like)

2- A: I went on holiday to Australia last year.

B: Did you? ……………………………………………….? (places/visit)

3- A: I’m a doctor in a company medical centre.

B: Are you? ……………………………………………….? (hours/work)

4- A: I love Indian food.

B: Me too. …………………………………………………? (favourite dish/be)

5- A: My company has 10,000 employees.

B: Wow! …………………………………………………? (countries/operate in)

6- A: I work for a new company now.

B: Really? ………………………………………………..? (your last job/be)

7- A: I was on holiday last week.

B: Were you? Where…………………………………………..…? (you/go)

8- A: I made a thousand euros last night!

B: Gosh! How……………………………………………………..? (make/ so much money)

Role-Play: Welcoming a visitor. Keeping a conversation going, showing interest.

STUDENT A

1- You meet a visitor to your company. Introduce yourself.

1- Ask the visitor about their journey.
5- Ask how long they are here for and where they are staying.
7- Show interest and use a follow -up question.
9- Ask your guest about their hometown.
11- Ask the visitor about their job.
13- Show enthusiasm. Ask about the visitor’s holidays.
15- Invite your visitor to go to the restaurant to have lunch.

STUDENT B

2- You are met by the manager of a company. Introduce yourself and thank for the invitation.
2- Your journey was ok but there was a flight delay.
1- You are staying at the Hyatt (a five-star Hotel) for a week.
1- Answer your partner’s question.
10-Tell your host three things about your hometown.
12-You work for a big insurance company. You are the CEO and you like your job very much.
14- Talk about your favourite holiday place and what you love doing there.
16- Accept the invitation. Thank.
ARTICLE FOR DISCUSSION: LAUNCHING A PRODUCT

Pre Reading Discussion:

Do you know about any product launch that was a failure? What was the product? How was it
launched? What happened?

Launching a product
The history of product launch disasters

Is your company launching a new product on the market? Maybe it’s time for your old products to have a re-launch? But
be careful! Some product launches can go very wrong. We look back at the history of product launch disasters in the last
fifty years and consider the reasons why.
1957
It was September 4th and Ford was the most famous car brand in the world. Everyone was excited because the company
had a new car. Nearly three million people waited outside car showrooms to see the new product. But the Ford Edsel was
a big mistake. First of all, the name was very unpopular. Nobody liked it. But there was a worse problem. The car was not
stylish – in fact it was very ugly and no one wanted to drive it. Thirdly, it was also badly designed and parts fell off it! In
the first year, Ford only sold 63,000. By 1960 – less than three years after the launch – the Edsel disappeared.
1975
Before downloads and before DVDs do you remember video tape? Sony was the first manufacturer to launch this kind of
product. They called it Betamax but a few months later JVC launched VHS video. VHS won because it was more
functional and user-friendly and so more shops supplied the product. Sony produced the last Betamax in 2002.
1983
Think of Apple and you normally think of iPods, iPhones, cool laptops, and very effective product launches. But not every
Apple product was a success. In 1983 Apple launched ‘Lisa’. The Apple Lisa was a computer for business customers in
particular. However, Apple soon discovered that business people also wanted cheaper products. Lisa was overpriced and
sometimes slow. Apple soon stopped production of Lisa and moved on. Their success now means they obviously learned
from this mistake.
1985

April 23rd, 1985 is an important date in the history of product re-launches. Coca-cola changed the formula of its 100-year-
old drink and called the product ‘New Coke’. The original idea to change the product was because Pepsi-Cola – their
main competitor – had a large market share so Coca-cola needed a new strategy. The market research was positive for
the new product. People tasted it in focus groups and they liked the new taste. It was sweeter. But by May, Coca-cola
had a disaster and Pepsi Cola was number one. The public wanted their traditional coke – not the new drink. On July
10th the company brought back the old Coca-cola but they called it Coca-cola classic. Soon after, their product was
number one in the market once more.
1996

By the end of the twentieth century they were everywhere. McDonald’s restaurants and burgers were on every high street
in most countries. But even McDonald’s had a failure. In 1996, the main customers at McDonald,s, s were children with
mum and dad. But McDonald’s also wanted more adults – single adults with their friends and with their extra cash. It
planned to have the same product – hamburgers – but this hamburger was called the ‘Arch Deluxe’ for a more
sophisticated customer. McDonald’s spent about 300 million dollars on research, production, and marketing, but the
product failed. However, McDonald’s learned something from the experience: adult customers prefer more healthy
products like salads and fish. So nowadays you can’t buy an Arch Deluxe at their restaurants but you can buy a green
salad.

The 21st century

So what product launches will fail in this century? Wait and see, but make sure it isn’t yours!
Reading Tasks

1) Read the text again and answer these questions.

1) What does it mean “to launch a product”?

2) What were the three problems with the Ford Edsel?
3) Why was VHS more successful than Betamax?
4) What were the two main problems with Apple’s Lisa
computer?
5) Why did Coca-cola launch New Coke?
6) Why was New Coke a failure?
7) What were the results of the market research?
8) Who did McDonald’s want to attract?
9) What did these customers want instead of the Arch Deluxe?

2) Match these synonyms to adjectives from each paragraph in the text.

1957: a) not many people like it: ________________

b) fashionable: __________________

c) not beautiful: _________________

1975: d) useful: ________________

e) easy to use: ____________________

1983: f) fashionable, attractive: ________________

g) expensive and more than it’s worth: ________________

1985: h) old or never changing: ___________________

1996: i) good for your body: __________________

Post Reading discussion:

1) Each company in the article made a mistake but they are still successful companies. Why
do you think they survived after their mistake?
2) Which other mistakes can be made when launching a product?
 UNIT 5: EMPLOYMENT
Working with words: Job benefits and employment

1) Regina is thinking of changing jobs. Look at the list of advantages and disadvantages for
the present job and complete the missing words. The first letter is given.

Advantages:
 Five weeks’ P_____________ holiday a year plus public holidays.
 A good P_____________ scheme and the possibility to R_______________ at age 60.
 Free language T_____________ in English.
 Good medical I______________ for only $15 a month.
 Can use company M_______________ phone for personal calls!
Disadvantages:
 Working hours not F____________: have to work 9 to 5, five days a week.
 Maternity L_____________ : 6 months on full pay (nut boss thinks work & babies don’t mix)
 Very low S______________ compared with other companies.

2) Match the verbs (actions) in the box with one of the words or phrases below:

retire take on staff recruit staff resign 2 dismiss staff

make staff redundant sack (staff) be unemployed
hand in your notice receive a pension fire staff

1. FINDING NEW EMPLOYEES 2. LEAVING A JOB

EMPLOYMENT
3. LEAVING AT 65 4.HAVING NO JOB
5. RECESSION

3) Complete with one of the verbs in ex. 2 in the right tense:

1. G M is not producing much at the moment, and they ________________ 10% of the staff
________________.
2. When I ___________________ , I will take up gardening and walking, but I won’t be able to travel
because I ‘ll ___________________ a very low _________________.
3. They caught him stealing and they ____________________ him.
4. He _____________________ yesterday, he’s definitely leaving the job in a month.
5. The number of people who __________________at present worries the Government.
6. I am sick and tired of this job. I ‘ll ___________________!
7. During the holidays, shop owners ________________ a lot of temporary staff.
Language at work: Present Perfect
1) Read the following sentences and mark the time expressions.
1. This company has imported its products since 2009.
2. This advertisement has already sold more than 2,000 dollars.
3. Have you been relocated yet?
4. I´ve never sent this letter!
5. I have worked in this company for more than 10 years.
6. I haven´t travelled on business yet.
7. Our CEO has just left the office.
8. Have you ever worked abroad?
2) Put the time expressions in the appropriate column. Some can go in both.

some minutes ago – recently – in 1987 - since - never - last September - yet - already - for
in the last twenty years
SIMPLE PAST– since I left school - yesterday - afterPERFECT
PRESENT I left school - from… to …

SIMPLE PAST PRESENT PERFECT

______________________ ___________________
_________________________ ______________________
_________________________ ______________________
_________________________ ______________________
_________________________ ______________________
_________________________ ______________________
_________________________ ______________________
_________________________ ______________________
3) Complete with yet, just, for, since and already.
1. “Would you like something to eat?” “No, thanks. I’ve ........................ had lunch.”
2. “Don’t forget to send the e-mail.” “Don’t worry I’ve ................................ sent it.”
3. “Has Peter phoned .................. ?” “No, he hasn’t phoned ................... .”
4. “Don’t forget to phone your boss.” “I’ve ........................... phoned him.”
5. “Where are the keys?” “I don’t know, they were here a minute ago. You’ve ................... lost them.”
6. John’s lived in Rosario .................... he was born.
7. I haven’t told my colleagues about the meeting ...................... .”
8. “Have you read the report ................ ?” “No, I haven’t seen it ................ .”
9. I´ve had this position .................... more than 3 years.
4) Write the verb in the correct tense:
Have you _________ (be) in a formula One event yet?

The Formula One series (begin) _______________ with Grand Prix motor racing of the 1920s and 1930s. The
first world championship race (be) _________________ in Britain in 1950. The Argentine teammate J. M. Fangio
(win) ________________ that competition.
Every year more than 500 million people (watch) ______________ a Formula One race. Formula One (become)
_________________ the ideal marketing tool for companies since it first appeared. Undoubtedly, it´s the world’s
number one sport, although football always makes its claim.
This sport (have) ________________ two teams: Ferrari and Mc Laren Mercedez. Mercedez, for example (offer)
________________enormous sponsorship deals every year. Ferrari is controlled by Fiat. This (start)
________________ more than 10 years ago. In 1987 Gianni Agnelli, the Fiat boss, (want) ______________ to
rename the cars Fiat Ferrari but he (can not) _____________________. Formula One (have not)
_______________ changed its name yet. Next year, Ferrari (launch) ______________ the new “Ferrari Enzo
Hybrid”, which hopes to revolutionize the automotive industry.