G: Good Morning

R: Good morning. Sunlake Hotel reservation Farisa speaking. May I help you?
G: I would like to reserve a room, please. Do you still have any vacancy for me?
R: What type of room would you like?
G: I want a room with a king-sized bed and the view of room is facing to the garden. In your
opinion, which room is suitable for me to book?

R: Sure. The type of room that suits with what you want is a junior suite room.
G: Okey. I want a junior suite room facing the garden.
R: Sure. May I know your name, please?
G: Yes, my name is Ayunah
R: Can you spell your name, please?
G: A – Y – U – N – A – H
R: Thank you miss Ayunah. How many people to stay? Then, for when and how long you
stay in our hotel?
G: Only one person, and I want to stay two nights, please. Start from the 1st of Oktober 2022
at 10:00 AM until the 2nd of Oktober 2022 at noon.
R: Thank you miss Ayunah and wait a moment, please. I want to check first
G: Yes, please.
R: Thank you for waiting miss Ayunah. Your room is available and the price paid for one
night is one million five hundred thousand rupiahs including tax and service. May explain to
you about the room facilities and our hotel facilities?
G: Yes, please.
R: In the room, we have a king-sized bed, sofa bed, spacious bathroom, bath towel, bathtub,
individually controlled air conditioning, hair dryer, iron, LCD flat panel TV, cable TV, safe
deposit box, mini bar, coffee & tea maker, kitchen set, private balcony, and free internet
access – WIFI. Facilities in our hotel have a lobby shop, bridal boutique, Bali spa, sauna,
tennis court, Tirta gym fitness center, swimming pool, and business center. Any questions
Miss Ayunah?

G: Is there a fridge in the room? Because I like to store food and drinks in the fridge so they
don't get stale.

R: Of course, it's available in the room you book.

G: Will I get free breakfast when I stay there?

R: Of course, we provide free breakfast for all guests staying here.

G: May I have chicken soup with vegetables for breakfast when I stay there?

R: Of course, we are happy to serve whatever you need during your stay at our hotel.

G: Okey, thank you.

R: May I know your address Miss Ayunah?

G: My address is Rawamerta street, Rengasdengklok, Karawang.
R: May I know your number phone, please?
G: My phone number is 085770568977

R: How much deposit will you pay, Mrs. ayunah?

G: I will pay a deposit of half the total price

R: Sure, how about your payment Miss Ayunah?
G: I pay by Visa Credit Card, please?
R: May I know your account number, please?
G: 366744
R: Thank you Miss Ayunah. May I repeat your reservation?
G: Yes, please.
R: Your reserve one junior suite room facing the garden, starting from the 1st of Oktober
2022 at 10:00 AM until the 2nd of Oktober 2022 at noon, you want chicken soup with
vegetables for breakfast, the price of deposit to pay is one million five hundred thousand
rupiahs including tax and service, you pay by visa credit card, your account number is
366744, your address on Rawamerta street, Rengasdengklok, Karawang, and your phone
number is 085770568977. Anything else Miss Ayunah?
G: No, thank you. It that enough
R: Thank you for your reservation Miss Ayunah. We hope you will enjoy our hotel and we
are waiting for you to come to our hotel and see you.
G: See you too and you're welcome.