Good day I’m Angeline, I’m Carlo, I’m Fiona, and I’m Maryjoy.

Today’s video we will demonstrate to you the process of the hotel guest check in, check
out and pending as well as how to handle or warmly welcome the guest.
Just a Disclaimer, We are not yet a professional in this field. We are just a studio
students who seeks knowledge and experience that can be very useful in our future
career, so we hope you will enjoy this video as much as we enjoyed the making of this

R: Good morning ma’am. This is Maryjoy of Liceo hotel. how may i help you?
G1: Good morning, I’d like to check in please.
R: Ma’am, May I know your name please.
G1: I’m Fiona Mae Dingal.
R: Do you have any reservation, Ma’am Fiona?
G1: Yes it's under the name of Ms. franz Dingal a queen sized bed for three days and
two nights stay.
R: Do you have your booking confirmation ma’am fiona?
G1: Yes, I received a booking confirmation
R: All right it will be just one moment ma’am.
G1: okay
R: May I know your valid identification card and the id no. Ma’am Fiona, please.
G1: sure it’s my driver's license. And its _________
R: Thank you for patiently waiting ma’am Fiona. Upon checking in our system there is a
confirmed booking under the name Miss franz dingal for three days and two nights stay.
And the reservation is for Ms. Fiona Mae Dingal in a deluxe non-smoking room with a
view of the Taal Lake. Your bills is already settled via visa card amounting to twelve
thousand eight hundred ten pesos making it a six thousand four hundred five pesos per
room per night. Are these all information’s correct Ma’am. Fiona?
G1: yes that's all correct
R: If you have any questions or concerns please dial zero from your room ma’am fiona.
G1: okay thanks
R: my pleasure ma’am Fiona. Enjoy your stay of Liceo hotel ma’am.

will present to you the process and handling of check out call in the front office in this
video I will be the reservation agent while my partner Ms. Mary joy Sotto will be my
client please enjoy yourself as you watched the whole video thank you.

R: Good Afternoon ma’am. This is Carl of Liceo hotel. How may I help you?
G2: We're checking out of room 653
R: Okay Ma’am, just for a moment
R: (calling someone) good morning room 653 for checkout, please.
Thank you.
R: so I’m just printing out your bill now
R: by the way how was your stay, Ma’am?
G2: Oh, everything was perfect the view is amazing superb I enjoyed the sunset oh the
sunset was my favourite part and the champagne in our room is perfect
R: it's very good to hear ma’am, here is your bill your room is already paid upon check-
in
R: if you have any questions or concerns please don't hesitate to call the front
desk and we will be so delighted to assist you.
G2: okay thank you i enjoyed my stay here.
R: that's good to hear mom thank you for staying of liceo hotel hope to see you again
and have a safe day.

will present to you the process and handling of reservation call in the front office in this
video I will be the reservation agent while my partner Mr. Carlo Geralde will be my client
please enjoy yourself as you watched the whole video thank you.

R: Good Afternoon ma’am. This is Ange of Liceo hotel. How may I help you?
Client: Hi, good morning. I'd like to make a reservation for the third weekend in
December. Do you have any vacancies?
R: Yes sir, we have several rooms available for that particular weekend. And what is the
exact date of your arrival?
C: The 24th.
R: How long will you be staying?
C: I'll be staying for two nights.
R: How many people is the reservation for?
C: There will be two of us.
R: And would you like a room with twin beds or a double bed?
C: A double bed, please.
R: Great. And would you prefer to have a room with a view of the ocean?
C: If that type of room is available, I would love to have an ocean view. What's the rate
for the room?
R: Your room is five hundred and ninety dollars per night. Now what name will the
reservation be listed under?
C: Carlo Geralde.
R: Could you spell your last name for me, please?
C: Sure. G-E-R-A-L-D-E
R: And is there a phone number where you can be contacted?
C: Yes, my cell phone number is 09458746566 .
R: Great. Now I'll need your credit card information to reserve the room for you. What
type of card is it?
C: Visa. The number is 987654321.
R: And what is the name of the cardholder?
C: Carlo Geralde
R: Alright, Mr. Geralde, your reservation has been made for the twenty-fourth of
September for a room with a double bed and view of the ocean. Check-in is at 2 o'clock.
If you have any other questions, please do not hesitate to call us.
G3: Great, thank you so much.
R: My pleasure. We'll see you in September, Mr. Geralde. Have a nice day.
( mainwhile)
G3: I hate to do this, but I've got to cancel a reservation I made earlier this week.
R: All I need is your name, phone, and reservation date.
G3: My name is Carlo Geralde. I'm at 818-555-1234. The reservation was for Dec. 24.
R: Sir, Carlo. Let me hit one button, sir, and now your reservation is cancelled.
G3: Thank you. I'll make another reservation as soon as I can.
R: It's been my pleasure to help you.