TUGAS BAHASA INGGRIS KANTOR DEPAN

“PERCAKAPAN TAMU CHECK-IN”

Kelompok 1 :

I Kadek Agus Sukadana 21110101001

Perdamiano Eligion 21110101043
Riska Yuliana Simorangkir 21110101065
Ni Putu Dhea Wulandari 21110101072
Vebronia Cindi Claudia 21110101101

Mata Bahasa Inggris Kantor Depan

Dosen Pengampu: I Gede Neil Prajamukti Wardhana, S.S., M.Hum
Program Studi S1 Manajemen
Fakultas Ekonomika, Bisnis dan Humaniora
Universitas Dhyana Pura
April 2023
 CONVERSATION BY TELEPHONE

TO : Telephone Operator
G : Guest

TO : Good morning, reservation, cindi speaking how may i help you?

G : Morning, i'd like to book a room from 15 April until 20 April.
TO : May i know how many person would you like to stay?
G : Well it's for 2 person and i'd like to stay for 5 nights.
TO : Alright mam may i know what type of room do you need?
G : I’m a bit confused, can you give me some recommendations?
TO : Sure, one moment please let me check the available room for you. Alright mam, we
offer you a deluxe room with a sea view and there's also deluxe room with a pool view.
Which one do you choose mam?
G : The sea view one please
TO : Great! so there's some facilities you will get in your room like mini bar, safety box,
television LCD, bath up and standing shower with cold and warm water. In case you need
a room service, our staff will be happy to serve.
G : Thank you how much is the rate?
TO : The room rate is Rp. 2.500.000/ night.
G : Alright.
TO : Alright mam, may i have your name please?
G : Dhea wulandari
TO : Could you spell it for me please?
G : Sure
TO : Thank you Ms. Wulandari, could you tell me when and what time will you arrive and
depart in Bali?
G : I'll be arriving in Bali by Wings Air 955 at 21.05 and departing by Wings Air number
956 at 13.00
TO : Thank you Ms. Wulandari could you tell me your phone number and email account?
G :081 235456789 for my phone number and my email account is
dhea.wulandari@gmail.com
TO : Thank you ms. Wulandari. Do you have any special request?
G : well I have plann to have a special dinner at your restaurant when we arrive, and I want
to try your favorite local food. Could you arrange it for me?
TO : Sure Ms. Wulandari, we’ll keep it for you.
G : Thanks.
TO : Alright mam, may i know how would you settle your payment?
G : I'd like to pay by my visa card
TO : Alright, could you give me your visa card number and the expired date?
G : Yes, its 1234 5678 9112 7689 and the expiry date is December next year.
TO : Thank you Ms.Wulandari for your information we want to explain if you want to
cancel your reservation, so there is no cancellation fee, if the Dhyana Pura Hotel has
been informed more than seven days before arrival date; later than seven days, one night
cancellation fee is applied. Is that ok for you mam?
G : Ok no problem
TO : Well, Ms. Wulandari let me repeat your reservation, so that you reserve the deluxe
room with sea view for two person, it is from 15 April until 20 April. The room rate is
2.500.000/ night and you will pay visa card, the number is 1234 5678 9112 7689 and the
expiry date is December next year under the name Dhea Wulandari. And for your special
request is to have a dinner at our restaurant with a local food when you come to our hotel.
You will be arriving in Bali by Wings Air 955 at 21.05 and departing by Wings Air
number 956 at 13.00 is that ccorret mam?
G : Yes, thats right.
TO : Is there anything else do need mam?
G : No I think is enough.
TO : Alright Ms. Wulandari thank you for choosing our hotel. If you have any other
assistanc please dont hesitate to contact us, we're looking forward for your meet at our
hotel.
 CONVERSATION IN HOTEL

R : Reception
B : Bellboy
G : Guest

R : Good morning, welcome to Dhyana Pura Hotel. How may I assist you?
G : Morning, I’Ve booked a room by phone a weeks ago.
R : Alright mam, May I see your passport and credit card please?
G : Here it is.
R : Thank you mam, wait ait a moment please I’ll check your reservation first.
G : Sure.
R : Thank you for waiting me mam, yes, we’ve seen your reservation under the name Ms.
Dhea Wulandari. So you reserve the deluxe room with sea view for two person, and it’s
for five nights it is from 15 April until 20 April. It’s all paid up by visa card number 1234
5678 9112 7689 and the expiry date is December next year. Is that corret mam?
G : Yes, you right.
R : And also we have prepared your request to have a dinner with the most popular local
food here, you can register your order at our restaurant starting at 6.000 pm.
G : Sure, thank you.
R : Alright Ms. Wulandari please sign your name here.
G : Yes.
R : alright Ms. Wulandari thank you for choosing our hotel, hope you enjoy your stay with
us. If you have any other assistance please dont hesitate to call us by dial number 2. Let
me call our bellboy to carry your luggage to the room.
G : Yes please.
R : (Call bell boy) Alright Ms. Wulandari, this is agus as our bellboy and agus this is Ms.
Wulandari as our guest, and he will escort you to your room.
G : Thank you.
B : Are you ready to go to your room now, mam?
G : Yes, Certainly.
B : Ms. wulandari this is your room. This is luggage rack. The television is 14 inchies with
5 chanels there’s a wardrobe with the hanger in it, laundry list and seawing kit. On the
top is air conditioner and this is a writing table. This is a dressing table. There’s also bath
room with many things inside. If you need me to help you, you can call consierge by
press number 9. Is that clear Ms. Wulandari?
G : Yes.
B : Is there any other questions, madam?
G : No, thank you.
B : No worries, I hope you’re comfortable with your stay here.
G : I hope so, thank you.
B : You're welcome.