Agent: Thank you for calling GRAND DELIGHT HOTEL.

This is Rose Ann Capicoy

speaking, from front desk department. How may I help you?

Guest: Hi good morning, I would like to make a reservation please.

Agent: Oh great! I can help you with that, may I have your name please?

Guest: I am Anna Valdez

Agent: I will spell your name ma’am. ANNA VALDEZ. Is it correct?

Guest: Yeah, that’s right.

Agent: Thank you Ms. Valdez, may I have your phone number please together with
your address ma’am.

Guest: My contact number is 335-3627 and my address is Zone 3 Barangay Portal,

Rizal Nueva Ecija.

Agent: Alright Ms. Valdez, your contact number is 335-3627 and your address is Zone
3 Barangay Portal, Rizal Nueva Ecija.

Guest: Yes, that’s right.

Agent: Alright Ms. Valdez please excuse me for a moment. I will check if there are still
available rooms.

Thank you for waiting, there are still available rooms. How many nights do you planned
to stay in ma’am?

Guest: I am going to stay for 4 nights.

Agent: What kind of room would you like to stay in Ms. Valdez?

Guest: May I know the kinds of room and your facilities?

Agent: Certainly Ms. Valdez, we have three kinds of room, has a balcony with bathtub
with hot and cold running water, Jacuzzi, a king size bed and air conditioner and
balcony with the view mountains. It has a balcony with the view of the beach resort it is
₱30,000 per head. We also offer free breakfast and dinner. Which one do you prefer
ma’am?

Guest: I would prefer room and free breakfast and dinner.

Agent: Your preferred room and free offer is noted. How many people is the reservation
for?

Guest: The reservation for two.

Agent: Ok ma’am, may I know the exact date and time of your arrival?

Guest: I will be arriving December 5 at 11; 30 am.

Agent: Alright Ms. Valdez, how will you pay the bill? Through credit card or cash?

Guest: Through credit card.

Agent: What types of credit card do you have Ms. Valdez?

Guest: American Express

Agent: Alright Ms. Valdez, may I know your account number, name and expiration date
of your credit card?

Guest: Sure Ms. Rose Ann, 0123456 and it will expire on 28 of September 2024.

Agent: Alright Ms. Valdez, I will repeat all the information I got from you. Your contact
number is 335- 3627 and your address is Zone 3 Barangay Portal, Rizal Nueva Ecija.
And you will be arriving in December 5, 2022 at exactly 11:30 am. You will be staying in
the Grand Delight Hotel, your room cost ₱30,000 per head with free breakfast and
dinner and you will pay through credit card.

Guest: Yes, you said it correctly.

Agent: Ma’am I just want to remind you that, in case you cancel your reservation, the
hotel has the rights to vacant the room and reserved it to another guests within 6 hours
until 6pm. You can cancel up to five days in advance and we will refund your deposit.
Okay Ma’am Valdez, your reservation code is R143. So do you have any special
request ma’am?
Guest: That would be all today, thank you for assisting me Ms. Capicoy.

Agent: You’re welcome ma’am, we look forward to your visit and thank you for
choosing GRAND DELIGHT HOTEL.