Telephone reservation

Employee: Good morning, thank you for calling Maximala Hotel. This is Nelvie speaking, how may I assist
you?

Guest: well, good morning I would like to make a room reservation for 2 please.

Employee: before we proceed to the reservation process, may I know who is on the line?

Guest: I am Wendy Oxford

Employee: could you spell your name for me please?

Guest: sure. W-E-N-D-Y O-X-F-O-R-D

Employee: thank you for that information Miss Oxford. May I know which date would you like to make
your reservation? And for how many person is the room Good for?

Guest: I am planning to visit at the 25 th until 28th of July and a room Good for 1 person only. do you have
any vacancies?

Employee: a moment please, I will just check first if there were vacant rooms during that particular date
Miss Oxford. Thank you for waiting, we do have a lot of vacant rooms during that very moment Miss
Oxford.

Guest: may I know the types of room you have and the facilities in it?

Employee: very well Miss Oxford, first we have our standard room which has a king size bed, a television
and is air-conditioned. It is cost PhP3, 100 per head per night. The second one we have our deluxe room
which has a king size bed, a flat screen television, a small couch, a mini balcony and is also air-
conditioned. It is cost PhP4, 070 per head per night. The third type of room is the suite room. It offers a
nice king size bed, a minibar, a large balcony, a flat screen television, a bath tub and is an air-conditioned
room. It also offers a free breakfast and dinner. It is cost for about PhP7, 300 per head per night. I would
highly recommend the suite room for it has a well accommodation plus you'll get a free breakfast and
dinner. So what room would you liketo avail Ms. Oxford?

Guest: I prefer the deluxe room please.

Employee: very well miss oxford. Now for some information miss oxford, do you prefer a smoking or a
non-smoking room?

Guest: definitely non-smoking, I can’t handle the smell of smoke.

Employee: nonsmoking, very well.

Employee: would you like to confirm the reservation miss oxford?

Guest: yes, I would like to confirm the reservation

Okay one more second miss oxford your reservation is now verified. So all I need to know is your
address and phone number.

Guest: My address is at Clark 2A Miranda, Pampanga City. And my contact number is 09653516659

Employee: let me repeat that Miss Oxford, your address is at Clark 2A Miranda, Pampanga and your
contact number is 09653516659. May I know to whom is the reservation will be reserved for ma'am?

Okay miss oxford how will the bill be settled?

Guest: do you accept payments via credit card?

Employee: yes miss oxford, now I need the credit card information to reserve the room for you. What
type of card is it?

Guest: visa, the number is 998754321

Employee: and what is the name of the card holder?

Guest: Wendy Oxford

Employee: very well, Miss Oxford I'll repeat all informations from you. You are Miss Wendy Oxford and
your address is at Clark 2A Miranda Pampanga, your contact number is 09653516659. Your reservation
has been made for the 25th to the 28th of the month July for a deluxe room non smoking with a king size
bed with a free breakfast and dinner. The reservation is for Miss Oxford Your bills will be settled via visa.
6,105 which is the 25 percent of your total bills is now deducted from your account. Check-in is in 2
o’clock. Is that correct miss oxford?

Guest: yes, that is all correct

Employee: We wish to inform you about our 6 o’clock policy. Please be advised that you have to check in
not later than 6pm otherwise the hotel reserves the right to give the room to the wait listed clients.

Guest: noted, thank you for informing me.

Employee: my pleasure! Is there anything I can do for you miss oxford?

Guest: none, thank you

Employee: Thank you miss oxford for calling will see you on july, have a nice day.
Check In:

Bellboy: Good afternoon ma'am, welcome to Maximala Hotel. Do you have your luggage with you
maam?

: May I check it ma'am?

: By the way ma'am do you have any sharp objects or firearms with you so that we can surrender it to
the security system for security purposes? Don't worry ma'am it will totally be secured .

: Okay ma'am this way to the front desk area. After you please

Receptionist: Good afternoon welcome to maximala hotel! How may I assist you?

: To whom is the reservation named after?

: May I know your name ma'am?

: Can I spell the name for you maam?

: Whisky-Echo-November-Delta-Yanky-Oscar-Xray-Foxtrot-Oscar-Romeo-Delta

: Did I spelled it correctly Miss Wendy?

:Yes ma'am Wendy, we've reserved a deluxe room for you with a king size bed and a flat screen
television which is to be paid PhP4,070 per night.

: Excellent. We already have your credit card information on file.

: Well ma'am, will you please fill the registration form up. Here you go along with the pen

: May I borrow an ID card ma'am for your identity?

:Thank you so much maam

: By the way ma'am, may I introduce to you our club services. Here is a brochure for you as a guide. Our
club membership services offers a health fitness club. By availing it you will get discounts from our
branches. So if you are into a healthy diet and is into body consciousness much better you'll avail the
club membership that we've come to offer. We have three types of club membership offered, the silver ,
gold and platinum. At the silver you'll have a 1 hour fitness access inside the gym wherein you are
allowed to use the fitness gym facilities, it is cost PhP 5,000. In the gold one you'll get a 1 hour fitness
access plus you'll also have your own trainer and is cost PhP7,000. The last one is the platinum. After all
the fitness exercises you'll get your free snacks plus you'll be discounted at the minibar. In addition, this
club services are only prescribed for 18-30 years old.

: Alright ma'am, all you need to do is to sign this registration form up.
: By the way ma'am how are you going to settle the payment is it through cash, credit card or the money
will be transfered through your bank account?

: Through cash, very well ma'am

: I have received a 7,000 pesos cash

: A while please, your club membership card is on process

: there you have it ma'am

: By the way ma'am, there is a proper dress code inside the club, you must wear your proper exercise
outfit anytime you'll enter the gym. Do you prefer a club with both genders or simply for females only.

: Very well ma'am

: Everytime you want to visit the fitness gym bring this club membership card as a proof that you've
already availed to the services and is a member of this club already. Please be reminded that if ever you
will lose this card you will ha to pay another 7,000 pesos for the processing again of the card, also please
note down that the card will be released after 5 working days. Thank you so much.

Concierge: in addition ma'am, if you would like to explore some beautiful and attractive spots I do have
some offers for you to go with. If you want to freshen and unwind , Vilaa White Sand beach is a perfect
spot for you. It could be seen 78 meters away from the hotel area. With a PhP500.00 entrance fee you'll
get to enjoy the best beach experience. The sunset there is worth watching for. You can have your tent
place there or you may rent a cottage which is costs PhP800.00. Drinks and Foods were offered there.
There is also a live band happening every 8PM-11PM at the current spot. You won't regret every minute
spend at the beach resort.

: My pleasure ma'am

Receptionists: well ma'am, there you have your room key card. You will be staying at the room 216. To
reach your room take the elevator on the upper left up to the second floor. Face right once you exit and
your room will be on the right hand side. A Bellboy will bring your luggages up shortly. If you'll need any
assistance you can call me just dial "1" for the front desk area or you can approach any of the hotel staff
available in that certain area and moment.
: Enjoy your stay ma'am.

ROOMING THE GUEST

Ms. Oxford he is our Bellboy, Nelvan Enriquez he will guide and take you to your room and will be the
one introducing you your room facilities.
Bellboy: Good afternoon ma'am, I am Nelvan your Bellboy. May we proceed to your room, after you
please.

So how do you find your day Miss Oxford?

Good to hear from you.

I can assure you Miss Oxford that you will enjoy your stay at our place.

So here we are, this is your room, room 216. A while please for I will open the door for you maam.

After you please.

May I introduce to you your room facilities Ms. Oxford

At this very side you have your bathroom together with your bath tub with a hot and cold running
water. As you can see, you have your buttons press red for a hot water and blue for a cold one. You have
your personal hygiene and skin care necessities. At the right side of the bathroom you have your towel
and bath Rob. Here is where your bed being placed. At the bottom you have your television, it has 101
channels if you want to know about our Hotel systems press 1. You have your remote with you to
transfer into any channels you want. You also have your closet where you can put your things and
personal equipments. You also have your telephone in case you need something. Dial 1 for the front
desk area, dial 2 for the housekeeping department and dial 3 for the security system. Your fridge is
placed near your closet. Please be reminded that any food and beverages you'll get to consume will be
added to your expenses.

Is there anything I can assist you with Ms. Oxford?

If you'll need any assistance from me just ring the bell or tap any area and I will immediately be on
sight.

Have a nice stay and enjoy Ms. Oxford