DIALOGUE PRACTICE 1

Receptionist: Good evening, welcome to the Lionbridge Hotel. How may I

assist you today?
Guest: Hi. I have a reservation for two under the name of Julio Palma for
tonight.
Receptionist: Certainly, let me check that for you. Ah, yes, Mr. Palma.
Welcome. Could I please have your ID and a form of payment for
incidentals?
Guest: Of course, here's my ID, and I'll be paying with my credit card.
Receptionist: Thank you, Mr. Palma. I see that you've reserved a deluxe
room with a king-size bed for two nights. Would you like any assistance
with your luggage?
Guest: No, thank you. I can manage. Can you also confirm if breakfast is
included in my reservation?
Receptionist: Yes, indeed. Breakfast is included for both mornings of your
stay. You can enjoy it at our restaurant from 7:00 AM to 10:00 AM. Here's
your room key. It's on the fifth floor, room 507. Do you need directions?
Guest: Yes, please. Oh, and just one more thing, is there swimming pool
available?
Receptionist: Yes, we our indoor swimming pool is located on the ground
floor next to the restaurant and is available from 9:00 AM to 2:00 AM.
You'll find towels available at the pool area. As for your room, please take
the elevator up to the fifth floor, then walk to your right until the end of
the hallway, there you will find your room. Is there anything else I can
assist you with?
Guest: No, that's all for now. Thank you for your help.
Receptionist: You're welcome, Mr. Palma. If you need anything during your
stay, please don't hesitate to ask. Enjoy your time at the Lionbridge Hotel.
Guest: Thank you, I'm sure I will. Good night.
Receptionist: Good night, sir.

Incidentals: gastos imponderables. Algunos hoteles pueden

preguntarte por autorización para cobrar por adelantando una
cierta cantidad por posibles gastos adicionales o imprevistos
durante la estadía. Solo cubre lo cobrado previamente.
DIALOGUE PRACTICE 2

Receptionist: Good afternoon and welcome to Ocean View Hotel. How

may I assist you today?
Guest: Hi there. I'm Julio Palma, and I have a reservation for two people
tonight.
Receptionist: Of course, let me just check that for you. Ah, yes, Mr.
Palma. Welcome! Could I please have your ID and a credit card for
incidentals?
Guest: Sure, here you go.
Receptionist: Thank you, Mr. Palma. I see you've booked a standard room
with a queen-size bed for one night. Would you like any assistance with
your luggage?
Guest: No, thank you. I'm traveling light today.
Receptionist: Great. Your room is ready for you. It's on the second floor,
room 212. Here's your room key. Oh, and breakfast is included in your
stay. You can enjoy it at our dining area from 6:30 AM to 10:00 AM.
Guest: That's perfect, thank you. Is there a Wi-Fi password I should know
about?
Receptionist: Yes, certainly. The Wi-Fi password is "OceanView2024".
Guest: Got it, thanks. And are there any nearby attractions or restaurants
you recommend?
Receptionist: Absolutely! We have a brochure at the front desk with all
the local attractions and dining options. Additionally, our concierge can
provide you with personalized recommendations based on your
preferences.
Guest: That sounds great. I'll be sure to check it out. Thanks for your help.
Receptionist: My pleasure, Mr. Palma. If you need anything else during
your stay, don't hesitate to let us know. Enjoy your time at Ocean View
Hotel.
Guest: Thank you, I appreciate it. Have a good day.
Receptionist: You too!

Concierge: conserje.
Hesitate: dudar.
Brochure: folleto.
Dining area: comedor.
DIALOGUE PRACTICE 3

Receptionist: Good afternoon, La Planque Hotel, how may I assist you?

Guest: Hi, this is Mr. Palma calling from room 402. I'm experiencing a
problem with the air conditioning in my suite. It doesn't seem to be
working properly.
Receptionist: I'm terribly sorry to hear that, Mr. Palma. Thank you for
bringing it to our attention. Let me check our maintenance log and see
what we can do to fix the issue for you.
Guest: Thank you, I appreciate it. It's quite warm in here, and I'm having
trouble getting comfortable.
Receptionist: Of course, I completely understand. Please bear with me for
just a moment while I arrange for our maintenance team to take a look at
it.
Guest: No problem, take your time.
Receptionist: Thank you for your patience, Mr. Palma. I've notified our
maintenance team, and they'll be heading to your suite shortly to assess
and fix the problem with the air conditioning. In the meantime, is there
anything else I can assist you with?
Guest: That's all for now, thank you. I'll be waiting for them to arrive.
Receptionist: You're welcome, Mr. Palma. If you need anything else or if
there's anything else we can do to make your stay more comfortable,
please don't hesitate to let us know.
Guest: I appreciate it, thank you.
Receptionist: It's our pleasure. We'll have the issue resolved as soon as
possible. Have a pleasant afternoon, Mr. Palma.
Guest: Thank you, you too. Goodbye.
Receptionist: Goodbye, Mr. Palma.

Experiencing a problem with: tengo un problema con…

They’ll be heading to… shortly: se dirigirán hacia… muy pronto
To assess and fix: para evaluar y arreglar.