Bell Boy & Porter Service Demo

Good Afternoon Ms. (Name), are you ready to go to your room?

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Your room is located on the 5th floor, please follow me.
– May I borrow your room keys Ma’am?
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Excuse me Ms. N, for your information, our restaurant is located on the 1st floor and is open from
7AM-11PM daily. We also have a gym located on the 5th floor; it is free of charge and is open
from 6AM-11PM, our swimming pool is also located on the 5th floor and is open from 7AM-10PM
everyday and the fire exit is accessible on each floor.
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This is your room Ma’am, do you mind if I open the door and check your room first?
*Knock 3 times* :
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Well Ms.N, your room is ready, after you please.
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Excuse me Ma’am, may I explain your room facilities?
– Great, we will start from the corner first; this is your telephone–you can do both local and
international calls, just dial your destination number. If you want to call for the operation, dial 0, 1
for front office, and 3 for housekeeping and laundry services.
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This is your television that has 99 channels and beside is the channel list.
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Right here is the fridge and mini bar. We serve milk, beer, softdrink and wine but with extra
charges. You can also use the fridge to store some of your food.
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This is your wardrobe and here are some laundry bags, to avail our laundry services just dial 3.
We also have a safety box for your valuable things and don’t forget to secure it with a 4-digit
number.
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Moving on to the bathroom, we have both cold and hot water. Just press blue for cold and red for
hot. This is your bathtub and you can also operate it by pressing the blue for cold and red for hot.
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You can also have your private massage in your room, just check it on our price list.
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These are all the room facilities that I could explain to you, here is your room key ma’am, and is
there anything else you want to know Ms.N?
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Okay Ms.N, if you need any further assistance, please don’t hesitate to call us and dial 2. I hope
you have a pleasant stay with us, and thank you for choosing Hotel Saturn.
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Thank You Ms.N, have a nice day and goodbye.
Check Out

Good Morning/Afternoon Ma’am, welcome to Hotel Saturn, how may I help you?
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Certainly Ma’am, do you have any reservation?...Do you have your booking confirmation Ma’am?
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It will be just one moment…May I request for any identification card please?...Thank you very
much.
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Thank you for patiently waiting, here is your identification card…Upon checking our system, there
is a confirmed booking under the name of Ms. for days & nights stay.
And the reservation is for . In a deluxe room with a king size bed and a
balcony