Reservationist: Good morning ma’am. Thank you for calling aesthetic Hotel. This is speaking.

How may I
help you?

Guest: I’d like to make a reservation please.

Reservationist: Certainly. What’s you name please?

Guest: This is Mr. David Delos Reyes

Reservationist: Yes, Mr. Delos Reyes. Your last name is spelled Delos Reyes (use NATO

Phonetic Alphabet). Is that right?

Guest: That is correct.

Reservationist: Mr. Delos Reyes, how long will you be staying with us?

Guest: I shall be arriving on Monday, august 24 at 5:00 o’clock in the afternoon

and checking out on the 28Th.

Reservationist: So, you will be staying for 4 days and 3 nights, Sir?

Guest: Yes

Reservationist: How many people is the reservation for?

Guest: There will be two of us.

Reservationist: Alright sir, could you hold for a moment please, while I

check the availability.

Guest: Sure.

Reservationist: sir, we have an available room on August 24 to 28. It is a

deluxe with a which is P5,000.00 per night.

Guest: Yes. That is perfect.

Reservationist: All right, Mr. delos Reyes , I shall put you in a deluxe room, then. And how

would you be settling for the room, ma’am?

Guest: I would like to pay through my credit card, please.

Reservationist: What is your credit card number, please?

Guest: I will be using my VISA card and the number is 1600-4656-0777-1972.

Reservationist: And what is the name of the card holder?

Guest: David Mr. delos Reyes.

Reservationist: Mr. Delos Reyes, what is your contact address and contact number
please?

Guest: 119 san Luis spring, Baguio City, my phone number is 09092484684.

Reservationist: Alright Mr. Delos Reyes, your reservation has been made for a deluxe

room with a king-sized bed. You will be checking in on 24nd august and will be

checking out on 28th august. Here is your confirmation number: YDS1234WFG4.

Guest: Thank you.

Reservationist: Is there anything else I can assist you with?

Guest: Yes. I would like to request for a bottle of red wine and assorted cheese

on the night of our arrival.

Reservationist: Certainly. Ms. Delos Reyes we will arrange for a bottle of red wine and

assorted cheese on the night of our arrival.

Guest: That is great.

Reservationist: Thank you mister/miss. We look forward to serving you.

All right Ms. Delos Reyes . Thank you for calling and see you on the 24nd of august.

Goodbye.