Addition №1 to the Agreement

#202301-1-485
Date 08.01.2023

1. The Parties agreed that the payment awarded to the Provider will be calculated based on 3
components: hourly pay, bonus part and system of fines.
1.1. The Parties agreed that the hourly pay awarded to the Provider will be calculated based
on a fixed amount 112 PHP per hour (according to the “online” status in the CRM system).
1.1.1. Evening hours will be paid additionally to the hourly pay of 28 PHP.
1.1.2. Night hours will be paid additionally to the hourly pay of 56 PHP.
1.2. The Parties agreed that the bonus part awarded to the Provider will be calculated based
on Table №1.(See Table №1).
1.2.1. The bonus part will be paid for each confirmed order depending on the group of the
flow.
1.2.2. The bonus part will be paid for each redeemed order depending on the group of the
flow.

Table №1. Bonus part conditions

Group 1 Group 2 Group 3

Easy Go, Variflex, Vitaman (Potency),

Money Amulet, Dragon Size, Footurel
Vitaman Plus (Prostatitis) Gel, Detoxery, Retinlift , Fit Option,
Flow Ketonica
Prostaman Neocardia(10 pills), Neocardia (20
pills), Strongman XXL, Vitaman Plus
(Muscle gain), Visioton, Massage roller

Confirmation, Confirmation, Confirmation,

Packs Redeemed, PHP Redeemed, PHP Redeemed, PHP
PHP PHP PH

1 pack 28 16,8 19,6 16,8 33,6 22,4

1 pack + cross 28 22,4 39,2 28

2 packs 44,8 33,6 44,8 25,2 44,8 33,6

2 packs + cross 50,4 39,2 50,4 39,2

3 packs 64,4 44,8 56 36,4 78,4 50,4

3 packs + cross 67,2 50,4 84 56

4 packs 89,6 56 70 50,4 106,4 67,2

4 packs + cross 95,2 61,6 106.4 72,8

5 packs 117,6 67,2 84 67,2 134,4 89,6

5 packs + cross 123,2 72,8 140 95,2

more than 5 packs 123,2 72,8 89,6 67,2 140 95,2
 1.3. The Parties agreed that the system of fines that applies to the Provider will be regulated
on the basis of Table №2 (see Table №2).
1.3.1. The information in Table №2 is current at the time of signing the Addition of Service
Agreement #202301-1-485.
1.3.2. The information in Table №2 can be changed at the discretion of the Customer.

Table №2. System of fines

The amount
Par. Subpar. Title Description
of the fine
Order processing (1 error - warning, further - fine)
1. Wrong rejection (for example, selected "changed mind", while
required "not ordered", etc.)
2. Didn't reject the order as a “double” when several orders are
being processed (leave only 1 order in work)
1.1.1 - "double" must be on the same product ₽28
- "double" must be left on the same phone number, if the
customer has several phone numbers, then in the details, if you
1.1 Rejection reject the "double" you need to specify the hash of the order that
was left in the work.
3. Left the order in processing when need to reject the order and
closed the order or didn't assign a cancellation status
1.1.2 4. Erroneous cancellation (canceled the order by accident, and ₽28
then chose "no answer" or rejected the order when the customer
didn't refuse).
1. Confirmed the order without the full address of the client (if the
1.2.1 client does not have a street, house number or apartment - you ₽28
need to enter a dash in the appropriate field "-")
1. Erroneous confirmation (accidentally press the confirm button)
2. Did not specify the full name of the client
3. Didn't announce the cost of delivery when it's paid
1.2.2 ₽196
4. Didn't choose a type of delivery
5. Additional information about the client has not been filled in:
"sex", "age".
6. The order is processed incorrectly (the number of goods that
are ordered by the customer is different from that specified in the
1.2 Confirmation order, or wrong city, etc.)
7. Confirmed the order without the consent of the client (the
connection was interrupted or the client didn't say "yes" after the
summing up stage)
8. Didn't say the summing up when confirming the order (amount,
1.2.3 ₽196
the number of goods, full address)
9. Confirmed client's double order although he has not bought out
the previous one (didn't check the double)
10. Delivery terms and mandatory phrases are not announced,
according to the conversation script
11. The order was confirmed to the region where there is no
delivery.
1. Delivery has been promised to the customer on day-off
(Saturday, Sunday) or outside working time (the courier service
works from 9am to 6pm)
1.3 1.3 Delivery 2. The operator said that the client can see the package before ₽196
paying money to the courier
3. The operator has provided information that the order can be
paid by credit card (payment is possible only in cash)
 1. Didn’t call back the client after the connection was lost during
the conversation refers to when the customer spoke (the operator
1.4.1 ₽196
must call the customer back at least once time)
1.4 Order processing 2. Didn't choose the language
4. The operator is silent on the phone when the system called the
1.4.2 ₽196
client and the client answered the call (said at least 1 word)
1. Selected to call back later instead of a rejection order(same for
no answer)
There are only 2 reasons to call back later:
1.5.1 - busy / not around ₽196
2. The time to call later is more than 24h.
1.5 Call back later 3. It is chosen to call back later after consulting the client on
promotional prices.
4. It's not the right time to call back to the customer (client
requested after 3 hours, selected after 10 hours)
1.5.2 ₽84
5. Didn’t ask when need to call the customer back (unless the
customer hung up before then)
1. Selected a delivery date for "send later" for more than a 2
weeks
1.6 1.6 Send Later 2. Didn’t indicate the delivery date when chose "send later" ₽84
3. Choose "send later" without offering to buy 1 unit of the good
4. Choose "send later" without reason in detail.
1. Skipped greeting stage or identification of needs stage or
1.7.1 ₽28
presentation of maximum promo or 2 pc
Errors related to 2. Not sound all promotions from the most expensive to the
1.7
the sales algorithm cheapest, did not offer one package, pressed on the client, did
1.7.2 ₽84
not worked with objections (if a customer agrees to a bigger
promotion, we don't offer smaller ones)

Administrative violations
- if you are more than 5 minutes late without warning -
this is a delay
- you have the opportunity to be late (only if you warn
- no more than 3 times
the supervisor and only for 30 min late not more)
per month no fine /
2.1 Delayed - if you log out be sure you put offline (both dialler and
starting from the 4th
system)
time - ₽280
- if you need to leave your shift earlier you should tell it
in advance (at the beginning of your shift) to the
supervisor!
- morning shift - warn from the evening
if didn’t manage to warn, then try to find a replacement - no more than 2 times
Skipping work
for yourself and only then write to the supervisor per month no fine /
2.2 shift (without
- evening shift - warn 3 hours before the shift starting from the 3rd
warning)
- if you can't come on your shift for some reasons you time - ₽560
should inform the supervisor in advance
- a rough form of communication
- the humiliation of the dignity of the client
Communication
2.3 - not ethical communication, etc. ₽280
with the client
- the operator ignores the client request
- to speak in a high key

- 1 time - ₽84 / next time

2.4 Pauses - workplace left without selected pause status
- ₽392
The Customer: The Provider:

_____________________________ _______________________________
(Viktoriia Matusevych) (Kate Anne Mendoza)