Bulacan State University

Maguinhawa, City of Malolos

Bachelor of Science in Hospitality Management

Front Office Operations

Telephone Reservation
Script

By: 2A
Napoles, Christine Mae Alliana SA.
Sambile, Ma. Kristine
R: Good morning! Thank you for calling Secret Hotel. This is Chris/Tine, how may
I help you?

C: Good morning! I would like to make a reservation for the third week of March.
March 25, 2023. Do you have any vacancies?

R: Yes, Ma'am. Before we proceed to the reservation process, may I know your name
first?

C: I'm Christine Napoles/Kristine Sambile but just call me Chris/Tine.

R: Alright, Ma'am! May I know what type of room would you like and for how many
persons?

C: Do you have any deluxe room just for me?

R: For a while Ma'am, let me check first.

Thank you for waiting Ma'am. Yes, we have available deluxe room for you.

C: Can you give me some details about the deluxe room?

R: Alright, Ma'am! Our deluxe room offers king size bed, air conditioned room, flat
screen cable TV, and private bathroom with hot and cold shower. The room also
have complimentary Wi-Fi access, coffee maker, safety deposit box, toiletries,
sleepers, minibar, and gym access,

C: Wow! Sounds exciting. How much is the room rate?

R: The deluxe room is available for only 12,000 pesos per night, inclusive of tax.
C: That's exactly what I am looking for. I'll take it.

R: What name will the reservation be listed under, Ma’am Chris/Tine?

C: List it under my name, Chris/Tine.

R: Alright, Miss Chris/Tine. Let me spell out your name for you just for
confirmation. Charlie-Hotel-Romeo-India-Sierra for Chris.
Tango-India-November-Echo for Tine.
Is that correct, Ma'am?

C: Yes, it is.

R: May I get your phone number and your e-mail address?

C: Yes, my cell phone number is 09123456789 and my e-mail address is

chris@gmail.com/tine@gmail.com.

R: Thank you, Ma'am! What method do you want to pay?

C: I'll pay you using my credit card.

R: Great! I'll need your credit card information. What type of card is it?

C: Visa, card number is 123456789101112.

R: And the name of card holder, please?

C: My name, Chris Napoles/Tine Sambile.

R: Thank you, Ma'am! Do you have any special request for your room?

C: No, thank you!

R: Alright, Ma'am. I am pleased to inform you that your reservation has been made
under your name, Chris Napoles/Tine Sambile on March 25, 2023, Saturday. That
is one day stay in our deluxe room. Your contact number is 09123456789. Your e-
mail address is chris@gmail.com/tine@gmail.com and your visa card number is
123456789101112. Your check in time is at 2:00 o'clock in the afternoon. The
booking confirmation letter will be sent to your e-mail shortly. Do you have any
questions?

C: No, thank you so much!

R: My pleasure, Miss Chris/Tine. Is there anything else I can help you with?

C: No, that would be all. Thank you!

R: Alright, Ma'am! Thank you for choosing Secret Hotel. We are looking forward
to your arrival. Have a nice day!