PART 1

Reception check in :

Reception check out :

Guest 1 :

Guest 2 :

R : Good afternoon. Welcome to Excellent Hotel. May I assist you?

G1 : Good afternoon. I’d like to reserve a room in this hotel for today.

R : Do you have the reservation before, Sir?

G1 : No, I don’t.

R : O.K, Sir. For today we have standard room, deluxe room and executive room.

G1 : I want deluxe room and non-smoking. But I want room view to the park.

R : For how many person and how many nights?

G1 : For two person and three nights.

R : Well, I will check the availability of room. Please wait a moment.

G1 : OK.

While waiting the receptionist, guest 2 talking to guest 1.

G2 : Naufal, I want go to bar, now.

G1 : O.K

3 minutes later
R : I am sorry Sir, for deluxe room view to the park is fully booked. How about another
room, Sir? If deluxe room view to the pool?

G1 : How about the facilities?

R : For the facilities of deluxe room is same and just different view. But I will explain for
you. The facilities is bathroom with bathup, free aminities, big cupboard, TV, AC, sofa,
writing table, wifi, smoke detector, and free minibar.
G1 : What is the rate of deluxe room view to the pool per night?

R : Rp. 1.000.000,- per night and include tax and service also breakfast every morning at
Roma Restaurant.

G1 : Yes, I want that room.

R : Well, Sir. May I have your name and your address, please?

G1 : My name is Raden Naufal and my address is Majapahit street 20 Surabaya.

R : May I have your telephone number Mr. Naufal?

G1 : 08123456789

R : Well Mr Naufal, what is the method of payment?

G1 : I will pay with cash. Please give me the detail of rate.

R : For deluxe room is Rp. 1.000.000,- per night and for 3 nights the total is Rp.
3.000.000,-, you can pay 50% of rate for guarantee your reservation.

G1 : OK, I will pay now.

R : Can I borrow your ID card, please?

G1 : Yes.

R : Well, Mr. Naufal I will repeat your reservation.

G1 : OK.

R : The reservation from Mr. Naufal, Majapahit street 20 Surabaya. Your phone number is
08123456789 and your ID card number is 345-781-111-013. You will stay on 1 January
2018 until 3 January 2018, for two person, the room is deluxe room with view to the
pool. Total of room rate is Rp. 3.000.000,- include breakfast every morning and tax and
service and you will pay by cash. This is your ID card, key card and your cash receipt.
Your room number is 501, located on 5th floor. Anything else, Sir?

G1 : No.

R : Well, Mr. Naufal thanks for your reservation in Excellent hotel. If you want something
please call on telephone operator. Have a great day, Mr. Naufal.

G1 : Yes, thank you

In another place, guest 2 and receptionist 2 accidentally meet.
R2 : Good afternoon.

G2 : Good afternoon. Can I ask you something?

R2 : Yes, Sir.

G2 : Can you recommended me an amazing tourism attraction near the hotel?

R2 : Yes, Sir. 3 km from the hotel you can go to the Museum Kupu-Kupu, across the hotel
you can go to the mall. 1 km away from the hotel you can go to the Bougenvil park,
eating Malang foodies, walk around the park, and enjoying the view. And there is beach
near the hotel.

G2 : Really? What is the name of the beach?

R2 : Yes, Sir. The beach name is Tiga Warna beach. In this place you can walk around the
beach, snorkeling, diving. The colour of the beach is pink, green, and white. You can also
enjoy the amazing sunset.

G2 : OK. Thank you for your recommendation. I think I should go there.

R2 : You are welcome. Have a great day.

 Part 2
R2 : Good afternoon, Sir. Can I help you?

G1 : Yes, of course. I would like to check out today.

R2 : OK, Sir. May I ask your room number?

G1 : My room number is 501.

R2 : OK. Here it is Mr. Naufal your room number is 501 and you stay for 3 nights, you have
already paid 50% upon check in. now you only pay 50% more, and the total is Rp.
1.500.000,-

G1 : I will pay with cash again.

R2 : Yes, Sir. Please sign here.

After finishing up the check out, guest 1 talk to guest 2

G1 : Faris, I will wait in lobby.

G2 ; OK.

Guest 2 asking for direction to the train station and tourism attraction
G2 : One more thing, if I want go to the train station, which way to go?

R2 : First you have to cross the hotel and then you go straight until meet the cross road,
you must turn left and the train station is over there.

G2 : Great, thank you. Where is the Museum Kupu-Kupu?

R2 : It is located two buildings after the train station, the museum is across the street.

G2 : Thank you very much. I will stay in this hotel again next time.

R2 : You are welcome, Sir.