TASCA 4.

1
Watch the following video and order the following phrases related to the telephone
reservation process.

https://youtu.be/G1FoU1p1YPI

C: Good morning, this is the Can Cera Hotel in Palma

R: How may I help you ?
C: Hi, this is the Can Cera Hotel in Palma, right ?
R: Yes, we are Sir ?How may I help you ?
C :I would like to have a reservation for the next weekend
R :Sure i will connect you to the sale team ,Please wait for a second

R This is the Can Cera Hotel, how may I help you ?

10. Hi , I would like to have a reservation for the next weekend
11. Please give me your detailed staying time, sir
12. From Friday to Saturday
13. So it will be from 13th to 15th of this May, right ?
14.Yes
15.How many rooms would you like to reserve, sir ?
16.Only one, my girlfriend and I
17.So it’s going to be a room with one bedroom
18.What type of room would you like to book, sir ?
19.We do have a standard room, deluxe room and suite for a couple.
20.Plus we have a cabana room, vila and penthouse with more facility, convenience.
21.And services that will bring the best time for you and your girlfriend, sir.
22.Sorry I'm French, my English is not really good
23.Can you say again, and slower ?
24.Sure, sir
25.I mean what type of room would you like to stay in our hotel ?
26.Our rooms have a lot of types with different prices that can comfort you
27.Ah, the room I will stay
28.Room for couple, about 250€
29.So, I think the deluxe room will be suitable for you, sir
30.It ́s 225 € per night
31.And for a deluxe room with a view of the square and balcony, it will be 250€
32.Maybe I will take a deluxe room with a view of the square and balcony,
33. 250€, that ́s good, Include VAT yet ?
34.This price does not include the VAT and service charge.
35.Our service charge will be 7 %
36.Does this room include breakfast ?
37.Yes, it's a full continental buffet breakfast every morning.
38.Free airport shuttle service
39.And use of the hotel ́s facilities like pool and gym center...are all included.
40.So it includes the buffet in the morning
41.Yes sir
42.And you say you have free bus to the airport, right ?

43.Yes sir
44.Free airport shuttle for the 2 ways
45.After reservation, you can give us your full name
46.Flight number, and your arrival time and we will take you at the airport
47.Wow that ́s great
48.Ok, I will take that room
49.What time for check-in and check-out ?
50.Well, check-in for you on Friday can be anytime after 2 PM and check-out will be on
Sunday before 12 PM
51.We will arrive at around 10 AM
52.And I remember it takes about 30 minutes from the airport to your hotel, right ?
53.That ́s right sir
54.So you will be at the hotel at 11AM.
55.We can have you an early check-in, sir
56.Early check-in, that's great !!
57.Thank you
58.You are welcome, sir
59.I will make your reservation now
60.Please give me you full name, sir
61. Antonio Garcia
62.Can you spell it, please ?
63. A N T O......
64.And is this your phone number ?
65.Yes this is my phone number
66.Great
67.I ́ll need your credit card information to reserve the room for you
68.My credit card ?
69.Is visa ok ?
70.Yes sir
71.It ́s 54324567765677567
72.What is the name of the cardholder ?
73.I mean , who does this visa card belong to ?
74.It ́s ,me
75.And your email, please
76..........@gmail.com
77.All right Mr Garcia, your reservation have been made for 3 days, from 13th to the
15th of this May
78.A deluxe room with a balcony and a view of the square
79.You will have an early check- in at 11 AM on 13th of May
80.Without any charge and will be taken to the airport at 10 AM
81.Is your flight from France to London ?
82. That ́s right
83.Noted, we will send you a reservation through email with the detailed information
84.Thank
85.I am glad that i could help you today
86.Is there anything else that you need at this point ?
87.I mean, do you need any other information
88.That's enough, thank you. You very great.

89.It's my pleasure
90.We ́ll see you in the middle of this May , Mr Garcia.
91.Have a nice day