AT THE HOTEL CONVERSATION, ABOUT RESERVATION AND CHEK IN.

LUCIA: Good Evening! This is the MANUELITOS 27 HOTEL in PUCALLPA. How May I help you?
JOSEPH: Hi, this is the MANUELITOS27 HOTEL in PUCALLPA, right?
LUCIA: Yes, we are sir. How may I help you?
JOSEPH: I would like to have a reservation for the next weekend.
LUCIA: Sure! I Will connect you to the sale team. Please wait for a second.
(SALE TEAM) ….

LUCIA: This is MANUELITOS27 HOTEL. how may I help you?

JOSEPH: Hi, I would like to have a reservation for the next weekend.
LUCIA: Please give me your detailed staying time, sir.
JOSEPH: From FRIDAY to SATURDAY.
LUCIA: So it will be from 13th to 15th of this DECEMBER, right?
JOSEPH: Yes!
LUCIA: How many rooms do you want to book, sir?
JOSEPH: Only one, my girlfriend and I.
LUCIA: So it’s gonna be a room with one bedroom. What type of room do you want to book, sir? WE DO HAVE A SATANDAR
ROOM, DELUXE ROOM AND SUIT FOR A COUPLE, PLUS, WE HAVE A CABANA ROOM, VILLA, AND A PENTHOUSE WITH
MORE FACILITY, CONVENIENCE AND SERVICES THAT WILL BRING THE BEST TIME TO YOU AND YOUR GIRLFRIEND, SIR.

JOSEPH: Sorry, I’m korean. My English is not really good. Can you say it again and slowler?
LUCIA: Sure, sir. I mean what type of room would you like to stay in our hotel? Our rooms have a lot of types with different
prices that can comfort you.

JOSEPH: At, the room I will stay. Room for couple. About s/. 600 dollars.
LUCIA: So I think the deluxe room will be suitable for you, sir. It’s 535 dollars per night. And for a deluxe room with a view of
the square and balcony, it will be 550 dollars.

JOSEPH: Maybe I will take the balcony. 550 DOLLARS, that’s good. Include VAT yet?
LUCIA: This price doesn’t include the VAT and service charge, our service charge will be 7%.
JOSEPH: Does this room include breakfast?
LUCIA: Yes! Its a full continental buffet every morning. Free airport shuttle service. And use of the hotel facilities like pool
and gym center…are all included.

JOSEPH: So, it includes the buffet in the morning?

LUCIA: YES!
JOSEPH: And you say you have free bus to the airport, right?
LUCIA: YES, SIR! Free airport shuttle for the two ways, after reservation you can give us your full name, flight number, and
your arrival time and we will take you at the airport.

JOSEPH: Wow, that’s great. Ok I will take that room. What time for check -in and check.out?
LUCIA: Well, check in for you on Friday can be any time after 2 PM. And check out will be on Sunday before 12: 00 PM.
JOSEPH: We will arrive at around 10: AM. And I remember, ummmm, it takes about 30 minutes from the airport to your
hotel, right?

LUCIA: THAT’S RIGHT, SIR. So you will be at the hotel at 11 AM. We can have you an early check-in, sir.
JOSEPH: Early check in, that’s great! THANK YOU.
LUCIA: YOUR WELCOME SIR, I WILL MAKE YOUR RESERVATION NOW. Please give me your full name, sir.
JOSEPH: JOSEPH RIOS.
LUCIA: CAN YOU SPELL IT?
JOSEPH: J-O-S-E-P-H-R-I-O-S.
LUCIA: And is this your phone number?
JOSEPH: Yes, this is my phone number.
LUCIA: Great! Now I’ll need your credit card information to reserve the room for you.
JOSEPH: My credit card? Is VISA ok?
LUCIA: Yes, sir.
JOSEPH: Its 956241520.
LUCIA: What is the name of the cardholder? I mean, who does the visa card belong to?
JOSEPH: It’s me.
LUCIA: And your email, please?
JOSEPH: bebitofiufiu@gmail.com
LUCIA: ALRIGHT, MR. JOSEPH, YOUR RESERVATION HAS BEEN MADE FOR 3 DAYS. FROM 13 TH TO 15TH OF THIS
DECEMBER. A DELUXE ROOM WITH A BALCONY AND VIEW OF THE SQUARE, YOU WILL HAVE AN EARLY CHEK IN AT 11
AM ON 13TH D ECEMBERWITHOUT ANY CHARGE AND WILL BE TAKEN TO THE AIRPORT AT 10 AM. IS YOUR FLIGHT FROM
LIMA TO PUCALLPA?.

JOSEPH: That´s right.

LUCIA: Noted, we will send you a reservation through email with detailed information
JOSEPH: THANKS.
LUCIA: I’M GLAD THAT I COULD HELP YOU TODAY. IS THERE ANYTHING ELSE THAT YOU NEED AT THIS POINT? I MEAN,
DO YOU NEED ANY OTHER INFORMATION?

JOSEPH: That enough, thank you. You very great.

LUCIA: IT’S MY PLEASURE. WE´LL SEE YOU IN THE MIDDLE OF THIS DECEMBER, MR JOSEPH. HAVE A NICE DAY.