Front Office

FO : “Good morning miss, welcome to Edotel Hotel, my name is eka as a receptionist,

how may i assist you?”
G : “Good morning, i would like to book a room for three days”
FO : “sure miss, single room or doble room?”
G : “I will book single bed”
FO : “Just a moment miss, i will check for you (a few second) yes miss, you could have
one on the second floor, will that be o.k”
G : “All right, i will take that one”
FO : “Do you prefer a room with view of the swimming pool or the hill, miss?
G : “I prefer a room with view of the hill, please?, what are your charges?”
FO : “for a single room, it is $100 per-day, so your tarif will be $300 for three days
include text”
G : “all right, i got it”
FO : “all right miss, what do you to pay credit card or cash”
G : “i want to pay with credit card (give the credit card)”
FO : “may i have your name please?”
G : “ yes, i’m Deby
FO : “How do you spell your name, miss Deby?”
G : “it’s D-E-B-Y
FO : “all right, miss deby. Let me have your address, please?”
G : “sambangan village, sukasada district, buleleng regency, bali province, indonesia”
FO : “may i have your contact number, miss?”
G : “yes, 087862236131”
FO : “ i repeat 087862236131, that’s right?
G : “yes, that’s right”
FO : “all right miss, this is your welcome drink and this is your towel”
G : “oh thank you”
FO : “all right miss, let me escort you to your room”
G : “yes, please”
(escort the guest)
FO : “all right miss, let me give you a little information, in our hotel we have a large pool
over there, we have restauran too, for breakfast start from 7 am until 10 am, for
lunch start from 12 pm until 2 pm, and for dinner from 7 pm until 10 pm”
G : “thank you for your information”
FO : “all right miss, this is your room, please come in”
G : “thank you”