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  • Front Office Script PMS

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    Ronelyn Boholst
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    1) The guest checks in for their reservation under the name Ariel Salonoy for a 2 night stay in a Super Deluxe suite facing the city view. 2) The front office agent confirms the booking details and charges the credit card on file for 18,000 pesos plus additional expenses. 3) The guest is provided a room key and information about breakfast hours after signing the registration form.

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    FRONT OFFICE SCRIPT PMS

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    1) The guest checks in for their reservation under the name Ariel Salonoy for a 2 night stay in a Super Deluxe suite facing the city view. 2) The front office agent confirms the booking details and charges the credit card on file for 18,000 pesos plus additional expenses. 3) The guest is provided a room key and information about breakfast hours after signing the registration form.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    5 views2 pages

    Front Office Script PMS

    Uploaded by

    Ronelyn Boholst
    1) The guest checks in for their reservation under the name Ariel Salonoy for a 2 night stay in a Super Deluxe suite facing the city view. 2) The front office agent confirms the booking details and charges the credit card on file for 18,000 pesos plus additional expenses. 3) The guest is provided a room key and information about breakfast hours after signing the registration form.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    FO: Good morning sir!

    Welcome FO; Thank you for patiently


    to Evsutel , how may I assist you waiting! Upon checking in our
    today system, there is a confirmed
    booking reservation under the
    Guest: Hello, good morning! I name of Mr. Ariel Salonoy. You
    would like to check-in please reserved a Super Deluxe suite.
    Access a non-smoking room with
    FO: Surely! Sir . Have you done 1 Queen size bed for 2 nights stay
    your reservation process or are starting from today until 15th of
    you a walk-in guest? November 2023. Your room will
    be facing the city view as your
    Guest: Yes, I have a reservation requested. Your bills will be
    under my name Ariel Salonoy settled via credit card amounting
    to 18,000 pesos. And of course,
    FO: Oh’ that’s great sir! Do you the other expenses will be in your
    have your booking confirmation personal account. Are all this
    sir! information correct, Sir?

    Guest: Yes Guest: Yes, that’s exactly what I


    booked.
    FO: Can I please see it sir?
    FO: Okay, while I prepare for the
    Guest: ( Ipakita ang phone sa receipt kindly sign this registration
    reservation) form and also double check all the
    information written in here, if you
    FO: Okay thank you sir! And also, don’t mind?
    can I request for any identification
    card and your credit card please? Guest: Sure no problem!
    ( Give the form, then pirmahan sa
    Guest: Sure, here.( Give ID and guest)
    card)
    Quest: Done, the information is all
    FO: Okay, thank you! Please give correct
    me a minute as I check in our
    system your reservation. (check FO: Alright, thank you sir! So here
    the reservation type keyboard) is your receipt and this is your
    valid ID. I’ve got you all checked-in
    to your room sir, so here is your
    key card and your guest card.
    You can show this to our hotel FO: My pleasure! See you around
    staff each time you use our hotel sir. (bow, smile to guest)
    facilities.

    Guest: Thank you! Oh! May I ask


    what time is the breakfast?

    FO: The breakfast meal will be


    available from 6:00 AM up to
    10:30 AM SIR.

    Guest: Okay , thank you for that


    information.

    FO: Is there anything else I can


    assist you with?

    Guest: Uhm … I think for now


    none.

    FO: Alright, please wait a moment


    I’ll call the bell service (call bell
    service , pindoton ang bell)

    FO: Bell service please

    FO: Okay sir, this is our bell


    attendant, Ms. Vera . She will
    accompany and assist you to your
    room. Please don’t hesitate to call
    us if you need any further
    assistance. Just press O to connect
    to the reception desk, we will be
    happy to help. Have a nice day sir,
    and we hope you will enjoy your
    stay with us!

    Guest: Okay, perfect!


    Thank you so much, see you
    around.

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