Renz: may I know the list of your mode of payment?
CyberA Hotel Reservation
Aljerou Leonardo - Front Desk/receptionist
Renz Cabe - The Guest/Customer
Aljerou: Good afternoon sir welcome to Cyber A. Hotel, I’
am Aljerou Leonardo your receptionist for today, How may I
help you?
Renz: Good day I would like to reserve a room
Me: Can I please have your full name sir?
Renz: Renz Paulo Cabe
*(receptionist is typing)
Aljerou: to clarify Sr. Renz Paulo Cabe is that correct sir?
Renz: yes
Aljerou: Well then thank you for that information Mr. Cabe.
what can I do for u sir?
Renz: I would like to have a reservation unfortunately I do
not have a reservation form. Do you have any vacancies for
two nights?
Aljerou: one moment please let me check the system if there
are any vacancies for tonight?
*(front desk check the system)
Aljerou: Yes sir we do have vacancies for two nights
Guest: may I know your available types of room?
Aljerou: we have two available types of room .first the
sophomore and the junior. Would you like to know the details
of each room?
Renz: yes
Aljerou: The sophomore
It is an 24sqm room, It has a 32-inch television, a wireless
internet connection, shower and bath, one king bed,
120x55cm desk, a connecting room available with one bed,
pay per view movies, coffee/tea, per nights, that will be
₱5,500
The Junior room
It is an 48sqm room, private wrap around balconies with
incredible views It has a 40-inch television with cable, a mini
bar, a wireless internet connection, spacious bath with shower
and bath facilities, a king bed, a work desk, a connecting room
available with two twin beds, pay per view movies, coffee/tea
facilities, in room safe and per nights, that will be ₱8,850
Aljerou: which of these two do you prefer sir?
*(guest is thinking…)
Renz: I ‘d like to choose the junior suite room it fits in me
and very comfortable for me
Aljerou: okay then you’ll take the junior suite room for two
nights. We shall proceed on the next reservation process and
fro your quick reservation form I’ll be the one too to get you
there may I have your information Your Address?
Renz: 3019 Sampaloc street manila
Aljerou: your contact number?
Renz: 09186580533
Aljerou: lastly sir Your email active
Renz: renzo08@yahoo.com
* (Aljerou is typing...)
Aljerou: to clarify your information your Address is 3019
Sampaloc street manila, your contact number is 09186580533
and your email active is renzo08@yahoo.com
is that correct sir?
Renz: yes
Aljerou: Thank you for that information
Aljerou: how would you like to settle your account sir?
Aljerou: Yes sir, we accept payment through cash, credit
cards, debit cards, cheque and online payment
Renz: I choose credit card
Aljerou: okay what kind of card do you like to use?
Renz: Visa
Aljerou: okay, may I have your credit card number and the
expiry date?
Renz: 246810 and the expiry will be april 2022
Aljerou: Do you have any special request sir?
Renz: I would like to have Smoking area, one big cake for
celebration and chilled alcoholic beverage in a bucket please
Aljerou: is there any question sir?
Renz: does this have charge fee?
Aljerou : no sir, this charge is for free because celebrating 7th
anniversary of our hotel.
Renz: Great! Happy Anniversary! Later I’ll go for trip in a
awhile then I’ll be back at 6pm is that okay?
Aljerou: okay sir, we wish to confirm and clarify your
reservation info mister Renz Paulo Cabe with the contact
number 09186580533. Your email address
renzR08@yahoo.com from 3019 Sampaloc street manila.
You are about to check-in time of 6pm departed on Sunday
Aljerou: is that correct sir?
REnz: yes
Aljerou: allow me to continue, you staying in our junior suite
room in 2 nights costing Php 17,700. and you wish to settle
the account via visa credit card with 246810 expiring on april
2022. and you requested Smoking area, one big cake for
celebration and chilled alcoholic beverage in a bucket. Did I
get everything correct sir?
Renz: yes, I will now transact your payment.
*(receptionist is finishing reservation form)
Aljerou: How’s your flight sir?
Renz: great it’s very tiring but the process was good and very
quickly
Aljerou: well I’m hoping that you enjoy staying here and
taste the delicious food here in tagaytay!
Renz: Thank you for that mr. Aljerou *(sir renz smile)
Aljerou Thank you sir! We have guaranteed your booking on
our hotel. We will be sending a letter of confirmation later,
May I remind that you will be check out by 12nn on Sunday
Renz: Noted
Aljerou: Thank you sir for choosing Cyber A. Hotel and see
you at 6pm
Renz: Thank you! Sir aljerou
Aljerou: Thank you Sir and have a nice trip.
'’Handling Walk-in quest''
•Great the customer/quest
•Get the personal information
•Make reservation form, if the quest doesn’t have form.
•Explain and clarified detail about the hotel facilities.
•Collect Payment in Advance.
"Selling Techniques"
•Promotional Event.
•Features & Benefits.