CHECK OUT

Von: Good morning Ma'am , how can I help you?

Zakk: I would like to check out today

Von: ok ma'am can I have your room number please?

Zakk: It's room 69

Von:(calls in the telephone) good morning (room number) for check out please. THANK YOU

Zakk: So I am just waiting for your bill ma'am. By the way how was your stay?

Von: every things perfect and your staffs are really nice

Von: We are very glad you enjoy your stay ma'am

Von: So here's your bill your room is paid upon check in thus is your remaining balance

Von: How would you like to pay for your bill ma'am

Zakk: by credit card

Von: alright can I have your credit card please.

Zakk: (gives credit card)

Von: we just need your signature please.thank you ma'am

Von: by the way ma'am did you empty your room before you leave

Zakk: yes I do

Von: here's your bill ma'am

Von: Thank you for staying with us. We hope to see you here again.
TELEPHONE RESERVATION

Nick: Lnl Hotel, Good morning, nickowen speaking, How may I help you?

Zakk:: I would like to make a reservation please

Nick: Before we procede, May I know whose on the line please?

Zakk: My name is Zakk Aaron Centeno

Nick: Zakk as in Zulu,Alpha,kilo,kilo and Aaron for Alpha,Alpha,Romeo,Oscar,November and Centeno for
Charlie,echo,November,tango,echo,November,Oscar am I correct sir?

Zakk: Yes that is correct

Nick: What type of room and for how many people are going to stay in the room

Zakk: I would like a deluxe room and there is 4 people staying in the room with me

Nick: Okay Mr. Centeno, For how long would you like to stay?

Zakk: I would like to book the room from the 19th of October to 20th of October is it alright

Nick: Absolutely mr Centeno there are no issue to that room on the said date.

Nick: May I now the mode of payment you are going to use?

Zakk: Visa Credit Card

Nick: okay sir, lastly may I know your contact number

Zakk:

Nick: I will repeat your contact number Mr. Centeno it is 09___ did I get it all right sir

Zakk: Yes, you got all of it right

Nick: Let me repeat all your reservation Mr. Centeno. You book a deluxe room for 4 on October 19-21

That is three days and two nights, with the payment method of Visa credit card. It is all correct Mr
Centeno ?

Zakk: Yes that is correct

Nick: Your room is already process thank you for choosing our hotel mr Centeno. Hope you enjoy your
stay
CHECK IN

Von: Good morning welcome to LNL hotel, How may I help you

Zakk: I would like to check In

Von: Do you you have a reservation sir and if so what name is it under

Zakk: Yes I have a reservation an it is uner the name of Zakk Aaron Centeno

Von: Please wait for a few minutes sir while I check your reservation.

Zakk: Okay

Von: Sorry for the delay yes we have a room reservation under the name of Zakk Aaron Centeno. It is a
deluxe room for 4, am I Correct Mr. Centeno?

Zakk: Yes, you are right

Von: Here is your Key card and your room number is 69. Just leave your bags here an our bell boy will
deliver it in your room.

Zakk: Okay. Thank you.

Von: the way to your room is just take the elevator and thene turn right.

Von: Thank You Mr Centeno for choosing our hotel for you to stay I hope your stay here is memorable.

Zakk( leaves)
ASKING FOR WIFI PASSWORD

Zakk: (pick up the telephone an press 1) Hello

Nick: Good morning sir how may I help you?

Zakk; I Would Like to know my room’s wifi password

Nick: what room are you staying sir?

Zakk: Room 69

Nick: just a moment please sir.

Nick: sorry for the inconvience here is your wifi password It is (LNL12345678)

Zakk: Thank you. Im already connected.

Nick: Is that would be all sir?

Zakk: Yes, that would be all.