Conversations at a Hotel

1) Checking In
Hotel Receptionist:Welcome to Do Re Mi! How may I help you?

John: We have a reservation for a double room for one week.

Hotel Receptionist: Can I have your name, please?

John: My name is Josephson. That's J-O-S-E-P-H-S-O-N.

Hotel Receptionist:Could you sign your name here, Mr. Josephson? This is your keycard.

You will be in Room 1313.

Arriving at the Hotel

Conversation 1
Mike:I'd like a room for two people, for three nights please.

Hotel Receptionist: Ok, I just need you to fill in this form please.

Do you want breakfast?

Mike:Yes, please.

Hotel Receptionist:Breakfast is from 7 to 10 each morning in the dining room. Here is

your key. Your room number is 345, on the third floor. Enjoy your stay.

Mike:Thank you.

Conversation 2
Lisa: I'd like a room please.

Hotel Receptionist: Do you have a reservation?

Lisa:No, I don't.

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Hotel Receptionist:How many nights?

Lisa:Two nights, please.

Hotel Receptionist: For two people?

Lisa: Yes.

Hotel Receptionist:Do you want breakfast?

Lisa: No, thank you.

Hotel Receptionist:Ok, that will be $210. Do you want to pay now, or when you check
out?

Lisa:I'll pay now.

Hotel Receptionist:Can you fill this in, and sign here please.

Thank you. Here is your receipt and your key. You are in room 231, on the second floor.

———————————————————————————————–

More Information
Hotel Reception
Mr.Verma has gone on tour to Luck now. He enters in the Chitra Hotel and goes to the Hotel
Reception

---------------------------------------------------------------------

Hotel Receptionist :Good afternoon, Sir. Can I help you?

Mr.Verma:Good afternoon. Can I get a room in the Hotel please?

Hotel Receptionist :Have you made aAdvance booking, Sir?

Mr.Verma :I’m afraid I haven’t done any room reservation. I tried to do hotel online booking.

I believe that hotel reservation software was not working then.

Hotel Receptionist :What kind of a room do you want, Sir? A double

roomor a single room?

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Mr.Verma:A single room, please.

Hotel Receptionist :Let me see. (Looking at the register). We are fully booked up at this time

of the year. No, we haven’t a single room available, sir.

Mr.Verma:But please do try to help me out. I wouldn’t know where else to stay.

Hotel Receptionist :would you like to see the hotel Manager, Sir? He just might have some

rooms reserved for emergencies.

Mr.Verma :Thank you. Can you direct me to the Hotel Manager, Please.

Hotel Receptionist :I’ll trace him for you in the hotel. Just a moment, Sir.(Talking into the

phone). Please get me the Hotel Manager. He might be in booking office or he might have gone

on a round of the hotel. If he is not in the booking office, try the North Indian Restaurant.
Thank you

More Information( continued )

North Indian Restaurant
Mr.Verma : In the mean while, can someone get my baggage out of the taxi .

Hotel Receptionist :Why not. Of course.(Tapping a bell for the porter.)To the porter:

Please get the gentleman’s bags out of the taxi.To Mr.Verma: Please do sit down. I’ll speak

to the Manager of the Hotelabout a room for you, Sir.

Mr.Verma :What is the room tariff in this hotel ?

Hotel Receptionist : We charge Rs.1000 a day for a single room Sir.(The telephone rings.).

Yes, I want to speak to the Hotel Manager. I am speaking from Hotel Reception. Good

afternoon. Sir. I have a small problem. There is a guest here who has just arrived from Delhi. He

wants a single room and we haven’t any single rooms vacant. Is there some way of helping him

out, Sir?

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Hotel Manager :Just a moment. I’ll come down myself.

Hotel Manager at Hotel Reception

Hotel Manager discussing with guest at Hotel Reception

Mr.Verma( approaching the hotel reception desk again ) : Could you get me a single room?

Hotel Receptionist:The Hotel Manager is coming down here and then we’ll see what can be

done. Don’t worry, Sir. We’ll try our best to help you out.

Manager : Good morning, Sir. I am the Hotel Manager. What is the problem?

More Information ( continued )

Hotel Receptionist : The gentleman here has no reservation but requires a single room. All the
rooms are booked up.

Hotel Manager :(Looking at the register). How long do you want to stay, Sir?

Mr.Verma:Just for one night. I’m catching the afternoon train tomorrow.

Hotel Manager :All right. I think we can accommodate you. Miss Prashar, give the gentleman
one of the room booked for the German group. Their plane has been delayed and they will now
be coming in tomorrow by lunch time. Will that be all right, Sir?

Mr.Verma:Thank you very much.

Manager:You are welcome.

Hotel Receptionist : Here you sir, Sir. I am giving you a single room on the second floor.

Will you please fill in your name and address in the registration book please Thank you.

Mr.Verma :Does the room rent include meals also?

Hotel Receptionist : No, Sir. Meals are charged separately. Here is your room key. We’ve

put you in room 206. The porter will take you bags up to your room. Is there anything else you

would like, Sir?

Mr.Verma:No. Thank you very much.

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Hotel Receptionist : It is a pleasure, Sir.

Porter : This way, Sir.

Mr.Verma:Oh yes, forgot to mention. Can I get morning tea at 5o’clock tomorrow morning

Hotel Receptionist : Certainly Sir. We’ll call you at 5 o’clock tomorrow morning, with tea. If
you want to eat your meals in the hotel, you can either call Room Service, or come down to
eatin one of the restaurants.

Mr.Verma : Thank you .

Key Sentences At a Hotel

You Say ( Guest )
I'd like a room for 2 nights, please?

Can I see the room, please?

Do you have a room with a bath?

What time is breakfast?

What time is check out?

I'd like to check out, please.

You Hear( Receptionist )

Do you have a reservation?

How many nights?

Do you want a single room or a double room?

Do you want breakfast?

Sorry, we're full. = Sorry, I don't have any rooms available.

Your room number is 345.

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Key Sentences For taking a Reservation (On
the Phone)
Front Desk Receptionist
 Enterprise Hotels, Lise speaking. How can I help you?
 What date are you looking for?
 How long will you be staying?
 How many adults will be in the room?
 I'm afraid we are booked that weekend.
 There are only a few vacancies left .We advise that you book in advance during peak
season.
 Will two double beds be enough?
 Do you want a smoking or non-smoking room?
 The dining room is open from 4 pm until 10 pm.
 We have an indoor swimming pool and sauna.
 We serve a continental breakfast.
 Cable television is included, but the movie channel is extra.
 Take Exit 8 off the highway and you'll see us a few kilometers up on the left hand side.
 The rate I can give you is 99.54 with tax.We require a credit card number for a deposit.

Guest
 I'd like to make a reservation for next week.
 Is it necessary to book ahead?
 Do you charge extra for two beds?
 How much is it for a cot?
 Do you offer free breakfast?
 Is there a restaurant in the hotel?
 Do the rooms have refrigerators?
 Do you do group bookings?
 Is there an outdoor pool?
 Do you have any cheaper rooms?

Check In (Front Desk Receptionist )

 What name is the reservation under?
 How long will you be staying?
 Are you planning on checking out tomorrow?
 I'm afraid you can't check in until after 4:00 pm.
 What type of vehicle are you driving?

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  Do you know the license plate number of your vehicle?
 Complimentary breakfast is served in the lobby between 8 and 10 am.
 I'll give you two room keys.
 The dining room is on the main floor at the end of the hall.
 The weight room and sauna are on the top floor.
 Just call the front desk if you need any extra towels or pillows.

Guest
 We have a reservation under Jill McMann.
 Do you have any vacancies?
 Is the hotel booked, or can we get a room for tonight?
 How do we get to our room from here?
 Is it okay to park out front?
 What time is the pool open until?
 What time is breakfast served at?
 Is it too early to check in?
 Can we get a wake-up call?

A telephone reservation
Hotel Clerk:Hello. Sunnyside Inn. May I help you ?Man :Yes, I'd like to reserve a room for two
on the 21st of March. Hotel Clerk : Okay. Let me check our computer here for a moment. The
21st of May, right?Man : No. March, not May. Hotel Clerk: Oh, sorry. Let me see here.
Hmm.Man:Are you all booked that night?

Hotel Clerk:Well, we have one suite available, complete with a kitchenette and a sauna bath.
And the view of the city is great, too.

Man:How much is that? Hotel Clerk: It's only $200 dollars, plus a 10% room tax.

Man:Oh, that's a little too expensive for me. Do you have a cheaper room available either on the
20th or the 22nd?

Hotel Clerk: Well, would you like a smoking or a non-smoking room?

Man:Non-smoking, please.

Hotel Clerk:Okay, we do have a few rooms available on the 20th; we're full on the 22nd, unless
you want a smoking room.

Man:Well, how much is the non-smoking room on the 20th?

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Hotel Clerk :$80 dollars, plus the 10% room tax.

Man:Okay, that'll be fine.

Hotel Clerk :All right. Could I have your name, please?

Man:Yes. Bob Maexner

Hotel Clerk:How do you spell your last name, Mr. Maexner?

Man: M-A-E-X-N-E-R.

Hotel Clerk:Okay, Mr. Maexner, we look forward to seeing you on March 20th.

Man:Okay. Goodbye.

Vocabularies ForRoom
 bed
 pillow
 blankets
 television
 door
 lights
 telephone
 ensuite bathroom
 towels
 tea and coffee making facilities
 key
 bar fridge

Telephone facilitiesHow do I get an outside line?

Operator: — Operator. May I help you?

Paul Ryefield: — Yes. How do I get an outside line, please?

Operator: — Just dial 0, wait for the dial tone, and then dial the phone number you
want to call. Or we can place a call for you, if you want.

Paul Ryefield: — No, thanks a lot. I´ll try it myself.

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Dealing with problems
Conversation A

Pearl Li is working at the front desk

at the Colombia Towers Hotel.

Man: Excuse me!

Pearl: Yes, sir?

Man: I want to check out. I'm in a hurry. I have a plane to catch!

Pearl: OK, the cashier's desk is right over there .I'll tell her you're in a hurry.

Conversation B

Pearl: Front desk. This is Pearl speaking.

Phone:I need someone in Room 652 immediately! The shower is running,

And it won't stop! There's water all over the floor!

Pearl: Don't worry, sir. I'll send an engineer right away.

Conversation C

Carlos: Maintenance. Carlos speaking.

Pearl: This is Pearl Li. Carlos,will you go up to Room 652 right now?
It's urgent.

Carlos: What's the problem?

Pearl: The shower won't stop.

Carlos: I'm on my way.

Conversation D

Pearl: Front desk. This is Pearl.

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Phone: This is Room 552. Will you send someone quickly?
There's water coming through the ceiling!

Pearl: All right. I'll deal with it, ma'am .Front desk. This ….

Phone: I'm in Room 452, and there's water ….

Learn sentences for Problems

Can I have another room please, this one is ... .

 not clean
 too noisy

------------------------------------------------------------------------------------------------------------

Can I have ... please?

 some towels
 extra blankets
 extra pillows
 some soap
 some toilet paper

We use 'some' when we don't know the exact number or amount.

The ... is broken.

 air conditioner
 shower
 television

 double room
 twin room
 single room
 bar
 restaurant
 pool

reception desk

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Exchanging Money
Conversation 1 ( I´d like to change some Euro into US dollars. )

Mary : Hi, could you change this travellers check for me?

Cashier: Sure. Do you have your passport?

Mary : Yes, here it is.

Cashier: That's fine, Mr. Josephson. Now just sign the check here and I can give you cash.

Mary :What is the exchange rate today?

Cashier:You're in luck. The dollar is weaker, so you only have to pay 10,500 Yuan for

each dollar.

Mary :That is good! Last week we had to pay 13,000 Yuan.

.
Conversation 2
Cashier: — Hi. May I help you?

Paul Ryefield: — Yes. What´s the buying rate for euro?

Cashier: — 1.15 U.S. dollars to the euro.

Paul Ryefield: — Okay. I´d like to change some euro into US dollars, please.

Cashier: — Sure. How much would you like to change?

Paul Ryefield: — Six hundred euro.

Cashier: — Very good. May I see your passport?

Paul Ryefield: — Here you are.

Cashier: — How would you like your bills?

Paul Ryefield: — In fifties please.

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At a Restaurant
You Say ( Guest )
--A table for two please.

--Can I see the menu please?

--I'd like to order. = I'm ready to order.

---------------------------------------------------------------------------------------------------------------------

--I'll have the ... please.

 pasta
 beef stir-fry
 roast chicken

---------------------------------------------------------------------------------------------------------------------

--Can we have some ... please?

 water
 sauce
 salt

--Can I have the bill please? = bill please

You Hear ( Waiter )

--Would you like drinks? = Can I get you a drink?

--Are you ready to order? = What will you have?

--Can I get you anything else?

Problems

--I'm sorry, that's not available today. = We don't have that today

At the restaurant
1) The waiter
What can I do for you?

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Can I help you?
Can I take your coat?
Have you booked a table?
How many are you?
Would you follow me, please?
Can I take your order, sir/madam?
What would you like to start with?
What would you like to drink?
What would you like for dessert?
How would you like your steak? (rare, medium, well
done)
Do you want a salad with it?
What kind of dressing?
Anything to drink?
Do you want a dessert?
The burgers are very good.
Sorry, the hamburgers are off.
Is everything all right?
Did you enjoy your meal?
Are you paying together?
May I show you to a table?
If you wait, there'll be a table for you free in a
minute.
Do you want vegetables with it?
Why don't you try the pizza?
It'll take about 20 minutes.

2) The guest
A table for two, please.
May we sit at this table?
The menu, please.
What's on the menu?
Do you want fish?
What's Irish Stew like?

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We're not ready yet.
The steak for me, please.
Can you bring me the ketchup, please?
A salad, please.
I'll have the same.
That's all, thank you.
Can I have the bill (AE: check), please?
This is on me.
Here you are.
The rest is for you.
Have you got wine by the glass?
I'd prefer red wine.
Please bring us another beer.
Could I have chips (AE: French Fries) instead of salad?
What can you recommend?
Please bring me the bill (AE: check) with my coffee.
I think you've made a mistake.

Conversation at a Restaurant

Waiter: Hello, Can I help you?

Kim: Yes, I'd like to have some lunch.
Waiter: Would you like a starter?
Kim: Yes, I'd like a bowl of chicken soup, please.
Waiter: And what would you like for a main course?
Kim: I'd like a grilled cheese sandwich.
Waiter: Would you like anything to drink?
Kim: Yes, I'd like a glass of Coke, please.
Waiter: ( After Kim has her lunch ) Can I bring you anything else?
Kim: No thank you. Just the bill.
Waiter: Certainly.
Kim: I don't have my glasses. How much is the lunch?
Waiter: That's $6.75.
Kim: Here you are. Thank you very much.
Waiter: You're welcome. Have a good day.
Kim: Thank you, the same to you.

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Take a look at this Menu

Starters

Chicken Soup $2.50

Salad $3.25

Sandwiches - Main Course

Ham and cheese $3.50

Tuna $3.00

Vegetarian $4.00

Grilled Cheese $2.50

Piece of Pizza $2.50

Cheeseburger $4.50

Hamburger deluxe $5.00

Spaghetti $5.50

Drinks

Coffee $1.25

Tea $1.25

Soft Drinks - Coke, Sprite, Root Beer, etc. $1.75

Checking out of the Hotel ( I´d like to check out now. )

Conversation 1
Receptionist: Good morning. May I help you?

Daniel Adams: Yes, I´d like to check out now. My name´s Adams, room 312. Here´s the key.

Receptionist: One moment, please, sir. ... Here´s your bill. Would you like to check and see if
the amount is correct?

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Daniel Adams: What´s the 14 pounds for?

Receptionist: That´s for the phone calls you made from your room.

Daniel Adams: Can I pay with traveller´s cheques?

Receptionist: Certainly. May I have your passport, please?

Daniel Adams: Here you are.

Receptionist: Could you sign each cheque here for me?

Daniel Adams: Sure.

Receptionist: Here are your receipt and your change, sir. Thank you.

Daniel Adams: Thank you. Goodbye

Checking out of the Hotel (Conversation 2)

Receptionist: Will you be checking out now?

Sue : Unfortunately, yes. We've had a great stay, but now it's time to go home and get back
to work.

Receptionist: Well, we hope you'll have the chance to come back and stay with us again in
the future. Sue : We hope so too!

Leaving the Hotel (Conversation 3 )

Mike:I'd like to check out please.

Hotel Receptionist:What room number? Mike:231.

Hotel Receptionist:That's $250 please.Thank you. Sign here please. Have a good

Journey.

Mike:Thank you.

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Word
part of speech Meaning Example sentence
adjoining rooms two hotel rooms with a door in the If you want we can book your
noun centre parents in an adjoining room.
amenities local facilities such as stores and We are located downtown, so we
noun restaurants are close to all of the amenities.
attractions The zoo is our city's most popular
things for tourists to see and do
noun attraction for kids.
baggage bags and suitcases packed with If you need help with your baggage
noun personal belongings we have a cart you can use.
Bed and Breakfast a home that offers a place to stay I can book you into a beautiful Bed
noun and a place to eat and Breakfast on the lake.
bellboy a staff member who helps guests The bellboy will take your bags to
noun with their luggage your room for you.
book I can book your family in for the
arrange to stay in a hotel
verb weekend of the seventh.
booked I'm afraid the hotel is booked
full, no vacancies
adj tonight.
small booklets that provide
brochures Feel free to take some brochures to
information on the local sites and
noun your room to look at.
attractions
check-in You can check-inanytime after four
go to the front desk to receive keys
verb o'clock.
check-out Please return your parking pass
return the keys and pay for the bill
noun when you check-out.
complimentary All of our rooms have
breakfast free of charge complimentary soap, shampoo,
noun and coffee.
cot, rollaway bed If you need an extra bed, we have
a single bed on wheels that folds up
noun cots available.

money a guest owes for repairs to We will have to add a damage

hotel property (when caused by charge for the hole you put in the
damage charge violent or careless acts) wall.
noun
deposit amount paid ahead of time to You will not receive your deposit
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noun secure a reservation back if you cancel.
double bed They are a family of four, so give
a bed large enough for two people
noun them a room with two double beds.
floor The swimming pool is on the main
a level of the building
noun floor.
front desk,
the place where guests go to check Towels are available at the front
reception
in and out and to get information desk.
noun
guest
a person that is staying at the hotel Our washrooms are for guests only.
noun
a very inexpensive place for
hostel In the hostel you probably won't get
backpackers and travelers on a
noun your own room.
budget
hotel manager I'll let you make your complaint to
person in charge at the hotel
noun the hotel manager.
Put a sign on the door if you want
housekeeping, staff members that clean the rooms
housekeeping to come in and
maidnoun and linen
change the sheets on the bed.
a machine that automatically makes There is an ice machine by the
ice machine
ice that guests can use to keep elevator on all of the even
noun
drinks cold numbered floors.
indoor pool place for guests to swim inside the The heated indoor pool is open
noun hotel until 10 pm.
inn There's an inn on the other side of
another word for "hotel"
noun town that has a vacancy.

Our honeymoon room has a

a small hot pool for relaxation
Jacuzzi, hot tub, personal hot tub.
whirl pool
noun
king-size bed A room with a king size bed costs
extra large bed
noun an extra ten dollars a night.
Your room has a kitchenette so you
kitchenette
a small fridge and cooking area can prepare your own breakfasts
noun
and lunches.
late charge a fee for staying past the check-out You will be charged a ten dollar

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noun time late charge for checking out after
11 am.
We will come in and change the
linen
sheets, blankets, pillow cases linens while you are out of your
noun
room.
lobby large open area at the front of the You can stand in the lobby and wait
noun hotel for your bus.
Please return the luggage cart to
luggage cart a device on wheels that guests can
the lobby when you are finshed
noun push their luggage on
with it.
maximum capacity The maximum capacity in the hot
the most amount of people allowed
noun tub is ten people.
motels accommodations that are slightly Our motel is very clean and is close
noun cheaper than hotels to the beach.
The guests next to you have
noisy
loud complained that you are being too
adj
noisy.
a piece of paper that guests display Display this parking pass in your
parking pass
in the car window while in the window to show that you are a hotel
noun
hotel parking lot guest.
pay-per-view movie extra charge for movies and special If you order a pay-per-view movie,
noun television features the charge will appear on your bill.
Room 201 doesn't need their sheets
pillow case
the covering that goes over a pillow changed, but they requested one
noun
new pillow case.
They have a queen size bed so the
queen size bed bed with plenty of space for two
small child can eaily fit in the
noun people (bigger than a double)
middle.
rate cost of renting a room for a certain Our rates change depending on the
noun time period season.
reservation a request to save a specific room They say they made a reservation
noun for a future date but it doesn't show on the computer.
room service delivery of food or other services If you would like a bottle of wine,
noun requested by guests just call room service.
sauna a hot room for relaxation, filled We don't recommend bringing
noun with steam young children into the sauna.

19
single bed The economy priced room includes
a bed for one person
noun one single bed.
sofa bed, pull-out
The room contains a sofa bed so the
couch a bed built into a sofa or couch
room actually sleeps five.
noun
towels used to cover and dry the body You can get your swimming pool
noun after swimming or bathing towels at the front desk.
vacancy
noun We only have one vacancy left, and
available rooms
vacant it is for a single room.
adj
If you leave your car keys with us,
valet
staff that parks the guests' vehicles the valet will park your car
noun
underground.
a machine that distributes snacks
vending machine The vending machine on the fifth
and beverages when you insert
noun floor has chocolate bars and chips.
coins
The room is more expensive
view a window that offers a nice image
because it has a spectacular view of
noun for guests
the beach.
wake up call a morning phone call from the front What time would you like your
noun desk, acts as an alarm clock wake up call?
weight room,
a room that guests can use for Our weight room has a stair
workout room, gym
exercise and fitness climber and a stationary bicycle
noun

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