FOA: Good afternoon and welcome to Microtel UP Technohub!

We are pleased to have

you visit us and to provide you comfort, security, and convenience throughout your stay.
Allow us to act as a gateway to an infinitely fascinating universe! My name is Gian Carl,
and I am here to ensure a smooth check-in process for you. May I kindly ask for your
full name, please?
Guest: Yes, my name is Exequiel Lopez Fajardo.
FOA: Thank you, Mr. Fajardo. Could you please re-confirm your residential address for
me?
Guest: Sure, it is 116 Saxton Court, Daly City, California.
FOA: Wonderful, thank you. Now, just to confirm, you have a reservation for two rooms
with us, is that correct?
Guest: Yes, that's correct . One room for a family with two adults and two kids, aged 12
and 4, and the other room for a couple.
FOA: Perfect, thank you for confirming that. Your reservation is from January 10 to 12,
2024? Isn’t it? I was particularly drawn to it since January 10 is your son's birthday, who
is 4 years old. We'll make sure to make it a special day for him!
Guest: That's great, thank you!
FOA: As you requested, we have a room with a good view of the hotel available for your
family. It's a spacious room with two double beds, perfect for your family size. And for
the couple, we have a room with a king-size bed. Does this arrangement sound suitable
for you?
Guest: Great! That's exactly what we need.
FOA: Nice to hear that Sirl, I'm glad we can accommodate your preferences. Lastly, I
see that you would like to arrange a car transfer to and from NAIA Terminal 2. We can
definitely assist you with that. Please note that there will be an additional charge for the
transfer, which you can settle upon check-out. Is that alright?
Guest: That's fine. We appreciate the assistance.
FOA: Great! Just to remind one hotel policy, a security deposit of PHP 2,000 is needed
at check-in. Cash payments are accepted, and if there are no damages or unpaid fees
at check-out, it's guaranteed that your money will be refunded. Please keep this in mind.
Guest: Noted, thank you for that information.
FOA: You're welcome. For your check-out details. On the check-out date, you will need
to pay a balance of PHP 1,700 for the first room. As for the second room, there will be
additional charges for consumables, amounting to PHP 2,500, which can also be settled
in cash. Please ensure you have enough cash with you on the check-out date.
Guest: Alright. I’ll prepare an exact amount for faster processing.
FOA: Great. Finally, may I have the names of the other occupants staying with you in
both rooms?
Guest: With me are Mary Ann Fajardo, my wife and my 2 sons David Andrew Fajardo,
and Dwayne Altaire Fajardo.
FOA: Thank you for providing us with the information. If you have any further questions
or special instructions, please let me know before we proceed with your check-in.
Guest: Everything sounds perfect. Thank you for your assistance.
FOA: We are happy to help, Mr. Fajardo, and we are hoping you’ll have a pleasant stay
at the Microtel UP Technohub. In any case you need further assistance, please don't
hesitate to get in touch with our front desk. While you're here, indulge yourselves
greatly!
Guest: Thank you very much. We're looking forward to our stay here.