Subject: Asking Information about Hotel Room

Dear Mr. Jack Olivia,

Good Morning! I am Nord Willows from Northern

Breeze Travel and I am writing this email to enquire
you about hotel room price and further information.
I would like to reserve a double room for three
nights for second week of October. May I know the
room price per one night and extra facilities your
hotel provide? Is there also any discount for room
price for three nights stay?
Please provide me full information quickly if you
see this email.

Have a nice day!

Best Regards,
Mr. Nord Willows (Northern Breeze Travel)
Subject: Providing Information about Hotel
Room

Dear Mr. Nord Willows,

Firstly, I would like to thank you for choosing our

hotel to stay and let me explain about our hotel room
and room rate. Our double room size is 400 square
feet and a double room with sightseeing view is 150
USD per night. Facilities included in room are cold
and hot shower system, a bathtub, 24 hour electricity
and Wi-Fi service and extra personal usages and so.
We do not have any discount right now but we
provide free use of swimming pool and gym hall. I
hope I can provide all information in accordance
with your enquiries.
Thank you very much.

Sincerely,
Mr. Jack Olivia(East Ocean Hotel & Resorts)

Subject: Booking the Hotel Room and Payment

Made

Dear Mr. Jack Olivia,

I am writing this email about the conversation we

had earlier on reserving room for our guests. I
would like to confirm my reservation for a double
room from 12 to 14 October. I believe I can get full
services in accordance your email information and I
also have extra request for carefully picking to my
great guest. I am very grateful if your hotel can
provide the best of your service.

I here also attach my banking transfer and please see

the attached file. Please feel free to contact me if you
need something from me.

Best Regards,
Mr. Nord Willows(N-Breeze Travel)

Subject: Confirming the Booking

Dear Mr. Nord Willows,

I am writing in response about your hotel

booking and payment. I reserved a sightseeing
double room from 12 to 14 October according to
your booking confirmation. I also well received
your deposit money via bank transfer yesterday.
Please keep in mind that you can pay the left
money on your check out time.
Please call our front desk welcoming team
phone number +959 9500 60 200 when you
need something for your hotel arrival.
I am vey pleased to welcome your guest.

Have a nice day!

Sincerely,
Mr. Jack Olivia(East Ocean Hotels & Resorts)
Subject: Complaining about the Hotel Room

Dear Mr. Jack Olivia,

I am afraid I have got a complaint about hotel room

from our guests. My guests said that the room was
not big enough as your mention and it was really a
small room measuring 300 square feet. And there is
also another problem about sea view. The sea view
of your room is really like in dust view. My guests
sent me the photo of your room view and it is
exactly like the black mirror. They want to change
their room with a bigger and cleaner room. Are you
convenient for that room change? Please reply me
when you just received my mail.

Thank you so much for your time.

Best Regard,
Mr. Nord Willows(Northern Breeze Travel)

Subject: Replying to Complaint about Hotel

Room

Dear Mr. Nord Willows

In order to resolve this matter, I suggest that your

guest to stay one night in that room and I will
upgrade the room with an adjacent deluxe room
tomorrow morning. As you may know, our hotel
rooms are always full with long-stay Chinese
customers and the room I reserved was just checked
out yesterday by a long stay guest and I just didn't
notice the information that the mirror views need to
be cleaned well.

The problem about the room size is because I left to

explain more about double room type. We have
three double rooms in one floor and the room with
400 square feet size is an adjoining room with
superior room. Basically I sell this type of room for
a group of family type, for day used guest, and for
walk in guest.

As a result of these, I had to book a separate double

room for reservation guest like you and I just absent
to inform you that. Please accept my apologies and I
will upgrade to your guest to an adjoining double for
next 2 nights.

Please do not hesitate to contact me if your guests

need any further service and I am right here to give
my best service.
Sincerely,
Mr. Jack Olivia(East Ocean Hotels & Resorts)