RESERVATION

Good Afternoon! Thank you for calling Sofitel Philippine Plaza Manila. This is Denise,
speaking. How may I assist you?

Good Afternoon. Can you tell me a bit of details about sofitel and I would also like to make a
reservation.

Certainly, sir! Sofitel Philippine Plaza Manila is an iconic 5-star luxury resort nestled in a
tropical setting Our 5-star accommodation includes 609 rooms and suites with balconies
showcasing spectacular views of Manila Bay sunsets. At a prime location, the hotel attracts
international and local travelers alike with its signature Filipino brand of hospitality and the
French-reflected service. May I have your name, please?

Sure, my name is Jake Trajano.

Okay, thank you Mr. Trajano. Can I have your contact number, please?

It’s 0906 006 9427

And may I take note of your address, please?

(address mo)

Thank you, sir! Is this booking for your personal use or you are booking for someone else?

For personal use.

Alright, sir! When would you like to book your room reservation?

I would like to check in on May 6

For how many nights, sir?

For 2 nights

Okay sir, allow me to put you on hold while I check the availability of the room for that day, in
our system.

Okay

(on hold)

Hello sir, I’m sorry to keep you waiting. I would like to inform you that there is still an
available room on that day. Is this your first stay in our hotel?

Yes, this will be my first time in your hotel.

May I ask what type of room would you like to have? We have a Superior King, Superior
Twin, Luxury King, Luxury Twin, Luxury Club King, and Luxury Club Twin. We also have
Suites, a junior family suite, a Sofitel suite, and an Opera suite.

Okay, I’m not quite sure, can you tell me about each room and suite?
Of course sir. The Superior King and Superior Twin is a 42 sqm room featuring traditional
Filipino design elements and contemporary interiors with a private balcony overlooking the
Manila skyline. The difference between the rooms is the superior room offers a king-size bed
while the superior twin has 2 single beds.

As for the Luxury King and Luxury Twin, you’ll get to indulge in a 42 sqm room bask in
luxurious French elegance with a Filipino touch. While enjoying the breathtaking cityscape or
manila bay.

Then for the Luxury Club King and Luxury Club Twin, it is a 44 sqm room and you’ll
experience distinct French elegance in a higher-floor luxury room with access to Club
Millésime, Sofitel’s executive club lounge.

The Junior family suite, is one of our 84-sqm room featuring a spacious balcony overlooking
the Manila Bay sunset or the Manila cityscape that embodies French elegance and a vibrant
setting.

Sofitel Suite, on the other hand, is also spanning 84 sqm and features wrap-around
balconies that overlook the stunning panoramic view of Manila Bay and bustling cityscape.
Offers separate areas for sleep, work and lounging. Its French-Filipino design interiors which
inspires a blissful urban retreat.

Lastly, the opera suite is our biggest room, spanning 168 sqm of pure luxury within the
french-filipino interiors, with rich combination of dark wood, marble, plus textiles, capiz
shells, and coconut inlay.

Wow, I would like to know the amenities of the Sofitel suite.

Of course sir, the in room amenities includes: Private wrap-around balconies with bay
or city views
​ • Work desk
​ • Connecting room available with two twin beds
​ • Access to the exclusive Club Millésime
​ • 40-inch television with cable TV
​ • Mini bar
​ • Coffee or tea-making equipment
​ • Wireless internet connection
​ • In-room safe
​ • Spacious bath with shower and bath facilities
 ​ • Sofitel’s signature MyBed

That’s nice, I would like to have that suite.

Okay sir, May I ask for how many guests?

2 guests

Sir, I would like to inform you that the hotel requires guests to do an advance deposit
amounting to 3,000 per night. For 2 tonights, it’s 6,000 pesos. May I ask your preferred
mode of payment, would it be cash or credit card?

I’ll use my credit card

Okay sir, may i have your credit number please?

Its 1123 4556 7980 1201

Should I confirm the reservation for you?

Yes

Okay sir, so 1 Sofitel Suite is booked under your name mr. trajano from May 6 to May 7.
Would you like us to make any special arrangements?

No thank you

Alright sir, May i have your emails address for the confirmation of your booking from our
side.

jaketrajano11@gmail.com and can I have the exact location of the hotel?

Alright sir, it is CCP Complex Roxas Boulevard, Pasay City 1300 MANILA
PHILIPPINES. Sir, I will send the confirmation letter to your email address. Thank you
so much for booking with us, we look forward to welcoming you. Have a pleasant
day ahead

Thank you, good day!

REGISTRATION
Good morning, sir! Welcome to Sofitel Philippine Plaza Manila. How may I help you?

I’d like to check-in please

Sure, sir. Do you have any reservation?

Yes under the name, jake trajano

Do you have your booking confirmation sir?

Yes, its here

Okay sir, give me one moment and may I have any identification card?

Here’s a driver’s license

Thank you sir, one moment please

—-----
This is your identification card, upon checking our system there has been a
confirmed booking under Mr. Jake Trajano for 1 sofitel suite, is that correct?

Yes

Alright sir, we already have your credit card information on file and would you please
sign this at the bottom? Your bill will be settled via credit card, amounting to 41,
418.48, making it 20,709. 24 per night including the taxes.

Wow, what’s included in the cost of stay?

A full Continental buffet every morning, free airport shuttle service, and use of the hotel's
facilities are all included. As well as, the exclusive lounge.

Okay, so what room am I?

ROOM 517. Here is your key card, you make take the elevator on the right up to the 5th
floor. Turn right once you exit and your room is located in the corridor left hand side. Mr.
Andre will bring your bags up shortly.

Great, thank you. And what time is my checkout?

At mid day sir, should you havae any questions or requests please dial “0” from your room.

Thank you.
My pleasure sir, have a wonderful stay at the sofitel philippine plaza manila.