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UNIT 5

ROOM TYPES AND FACILITIES

LISTENING

1. Sharon Adams, a receptionist of the Central Hotel is talking to a

guest calling from a company. Listen to the dialog.

Tape script 2.3

Picture 1.1: a room at a hotel on Chang Island, Trad

Source: Ratana Watawatana, 2009
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At the Front Office

Sharon: Front Office, Sharon Adams speaking, may I help you?

Guest: Yes. I would like some information about your rooms and

facilities. Our company is arranging accommodation for our

staff next month.

Sharon: Certainly, ma’am. We have all kinds of rooms ranging

from a single room to a penthouse suite.

Guest: Oh, we are interested in twin rooms. What facilities do the

rooms offer?

Sharon: OK. You’ll find our rooms suitable. They are on the third and

the fourth floor overlooking the gardens. They are en suite

with bath and hot shower in each. All rooms have air

conditioning, mini bar, TV., hair dryer, and free Wi-Fi.

Guest: Sounds great. What about the hotel facilities?

Sharon : Our hotel offers 24-hour room service, two out-door

swimming pools, children’s pool, medical on call service,
airline confirmation, mailing, newspaper, meeting facilities,
disco, pub, bar, 3 restaurants etc.

2. Listen again and answer the questions.

1. What did the guest want from the receptionist?

___________________________________________________

2. Where are the offered rooms located?

____________________________________________________
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3. What facilities are there within the rooms?

_____________________________________________________
4. What views can guests see from the rooms?
_____________________________________________________
5. Who are supposed to stay at the hotel?
______________________________________________________
3. Listen to the dialog again and complete the following sentences.
Tape script 2.4

1. I would like some [1]_____________ about your rooms and

facilities. Our company is arranging [2]____________ for our

staff next month.

2. We have all kinds of rooms ranging from a single room to a

penthouse [3]_________.
3. Oh, we are interested in twin rooms. What [4]___________ do the

rooms offer?

4. OK. You’ll find our rooms [5]_________. They are on the third
and the fourth floor [6]_________ the gardens. They are en suite
with bath and [7]__________ in each.
5. All rooms have air conditioning, [8]__________, TV., hair dryer,
and free Wi-Fi.
6. [9]______________great. What about the hotel facilities?
7. Our hotel [10]____________ 24-hour room service ………….

4. Listen to the dialog again and complete the chart with the room
types and facilities you hear in the conversation.

Tape script 2.5

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Room types Room facilities Hotel facilities

1.

2.

3.

4.

5.

6.

7.

8.

SPEAKING

1. Work in pairs. Practice giving information about a hotel beginning

with the following phrases.

- We have ________________________________________________

- Our hotel offers __________________________________________

- Our hotel has ____________________________________________

- All rooms have ___________________________________________

- Every room has ___________________________________________

2. Work in pairs. Practice the following dialogs about asking and

giving information about room types and facilities.
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Dialog 1

Guest: What facilities does a single room have?

You: Oh, our single room has free Wi-Fi, air conditioning, TV, f

fridge, and hot shower.

Dialog 2

Guest: What facilities does a single room offer?

You: All single rooms have free Wi-Fi, air conditioning, TV,

refrigerator, and hot shower.

Dialog 3

Guest: What are your hotel facilities?

You: We have conference rooms, restaurant on-site, currency

exchange service,………….

Dialog 4

Guest: What facilities does your hotel have?

You: We have daily maid cleaning, laundry service, free

Wi-Fi in rooms and in public area, fitness, disco,…………

Dialog 5

Guest: Would you please give us information about your hotel; your

room types and facilities?

You: Well, Our hotel has 30 single rooms, 40 twin rooms, 25

double rooms, 25 deluxe suites, and 2 penthouse suites.

We also have 2 swimming pools, 5 restaurant, …………

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4. Work in pairs. Look at the picture above and make a conversation

about asking and giving information about a hotel. Take turn to
practice saying it

A: ______________________________

B: ______________________________

A: ______________________________

B: ______________________________

VOCABULARY

1. Work in groups of 4. Find out how many room types you know in a
hotel. Then give a suitable description for each type of the room.

RoomTypes Descriptions
1. a single room a room occupied by one person

2. a twin room a room with ……………………………….

3. a family room …………………………………………….

4. a banquet room

5……………
6……………

7………………

8……………..
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9…………….
10………….

2. Work in groups of four. Write out facilities that you might ask for
when you go to celebrate your graduation with your family and
friends for a week at a resort hotel somewhere. Then give the
meaning of each word in Thai, and make a question asking for it.

words meanings in Thai sample requests

1. Jacuzzi อ่างนา้ วน Do you have a Jacuzzi for guests?

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.