English test At the Hotel

Name: ______________________________ Date: ____________ Score: Grade: _________

/30

Mark: ________

Item 1: Match the following words with their meaning. (1 point each)

1.- Refund 2.- Vacancy 3.- Waiting list 4.- To check in 5.- Room Service 6.- To disturb 7.- To stay 8.- Floor 9.- Reception 10.- Bellman

____Permanecer ____Disponibilidad de habitaciones ____Piso ____Registrarse ____ Servicio a la habitacin ____Reembolso ____Molestar ____Recepcin ____Lista de espera ____ Botones

Item 2: Decide which of the following sentences are more polite. Underline the keywords. (1 point each)

1.- A: Could you give me your credit card number? B: Could you give me your credit card number please? 2.- A: How may I help you? B: How can I help you? 3.- A: What would you like to order? B: What do you like to order? 4.- A: Could you give me your credit card number? B: Could you give me your credit card number please?

Item 3: Write the following phrases in Spanish. (2 points each)

1.- Id like to make a reservation.

___________________________

2.- Would you like a non-smoking room? ___________________________ 3.- Do you take credit cards? 4.- How much are the rooms? 5.- When would you like to check-in? ___________________________ ___________________________ ___________________________

Item 4: Fill the gaps with the questions that correspond to each answer. (1 point each)

Which room would you like? What would you like to order? Could you give me your credit card number? Could you spell that? Would you like a non-smoking room? When would you like to check-out? Would you like a non-smoking room? How many nights will you be staying? Would you like something to drink?

How may I help you? May I have your name? How much are the rooms? When would you like to check-in? How will you be paying? Would you like a smoking room? Do you take credit cards? What is the expiration date? Do you want something else?

Questions: 1.- ____________________________ 2.- _____________________________ 3.- _____________________________ 4.- _____________________________ 5.- _____________________________ 6.- _____________________________

Answers: M-A-K-A-R-E-N-A Yes, I dont smoke. Yes, Visa and Master Card. $50 per night. Yes, a cheese hamburger and a coke. At 11 a.m.